Preloved Tech Reviews 

496
•
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I stumbled across Preloved Tech whilst searching for iMac & MacBook systems. The company interact and explain every aspect of the device you are perspectively abut to purchase from the aesthe... See more

Rated 5 out of 5 stars

Fantastic seller! All items are harshly graded to give as much transparency of their condition as possible. The same are also described to as much detail as possible so that the buyer as a clear ide... See more

Rated 1 out of 5 stars

Got quoted price for my galaxy A 55 5g £121 witch was in excellent condition. Sent phone of after 4 days had to email them finally got a response saying phone had just arrived, 2 days later got an ema... See more

Rated 5 out of 5 stars

Process was more or less exactly as described. The need to do a complete factory reset came as a surprise and prompted several views of a u tube vide before getting it done. Not difficult. Asked to... See more

Company details

  1. #13 of 24 best companies in Cell phone recycling and unlocking service
  2. #35 of 76 best companies in Mobile Phone Shop
  3. #121 of 192 best companies in Online marketplace
  4. #20 of 28 best companies in Recycling centre

About Preloved Tech

Written by the company

Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;

> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles

Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;

Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.

Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.

Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.

Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.

We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.

We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.

We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.

Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

496 reviews

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4.4

All reviews

(496)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional, kept up to date since sending my device off in the prepaid package tracked by Royal Mail, would definitely recommend 5 star service

31 May 2024
Unprompted review
Rated 2 out of 5 stars

Really slow response when item sent and…

Really slow response when item sent and slow paying.

16 May 2024
Preloved Tech logo

Reply from Preloved Tech

Hello Robert,
Thank you for your candid review, and you wont hear many companies replying in this way, but we agree with your review on this occasion.

I can only apologise for the unusually slow response to your recycle order. You can see from our 96% 5-star reviews that in 96% of the time we provide a 5-star service. But we hold our hands up when that slips, which it did in this case.

A combination of a very busy few weeks, staff holidays and a bank holiday meant our lead time for payments did slip by a few days and resulted in your order dragging on for a few days longer than it should of. The positive aspect is that the order was processed succesfully, and payment was made, albeit a few days later than we promise to pay. Also, we hold our hands up when things dont go to plan our side.

So again, sorry for the slight delay in processing your order and we do appreciate your honest review.

Kind regards
PLT Customer Services.

Rated 5 out of 5 stars

Great experience

Pre-loved tech is a hassle free way to sell your unwanted tech' it's easy and it was a delight to deal with this company. They do what it say they will. My advice a must use company.

17 May 2024
Unprompted review

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