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Preloved Tech Reviews 484

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TrustScore 4.5 out of 5

4.7

Cell phone recycling and unlocking service
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See what reviewers are saying

Rated 5 out of 5 stars

I thoroughly enjoyed my experience at this restaurant. The atmosphere was inviting and cozy, creating a perfect setting for our meal. The staff were exceptionally attentive and made sure we were well... See more

Rated 4 out of 5 stars

Good customer service. I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had... See more

Rated 5 out of 5 stars

Found using preloaded tec to sell my old mobile phone really easy and straightforward, they offered a good fair price. Communication was excellent, letting me know they had received my phone and then... See more

Company replied

Rated 5 out of 5 stars

Process was more or less exactly as described. The need to do a complete factory reset came as a surprise and prompted several views of a u tube vide before getting it done. Not difficult. Asked to... See more

Company details

  1. #7 of 24 best companies in Cell phone recycling and unlocking service
  2. #16 of 71 best companies in Mobile Phone Shop
  3. #72 of 201 best companies in Online marketplace
  4. #14 of 26 best companies in Recycling centre

About Preloved Tech

Written by the company

Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;

> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles

Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;

Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.

Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.

Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.

Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.

We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.

We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.

We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.

Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Recommended

Quick & easy service. Communicated well and payment made without any issues.
Recommended !

28 June 2024
Rated 5 out of 5 stars

Selling a mobile phone

I had to start with a Google search to find a company who might be interested.
I selected a site which provided comparison prices from several companies based on the model and the condition. For my handset, a Google Pixel 3xl, Preloved Tech offered the best price. They provided a prepaid postal pack and contacted me on the phone's arrival to say that it would go through a review to assess whether it justified the value they had placed on it unseen.
Today they sent me an email to say that everything was fine and that they would pay the money to my account.
A simple process and a trouble-free way of selling a phone.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, kept up to date since sending my device off in the prepaid package tracked by Royal Mail, would definitely recommend 5 star service

31 May 2024
Unprompted review
Rated 2 out of 5 stars

Really slow response when item sent and…

Really slow response when item sent and slow paying.

16 May 2024
Preloved Tech logo

Reply from Preloved Tech

Hello Robert,
Thank you for your candid review, and you wont hear many companies replying in this way, but we agree with your review on this occasion.

I can only apologise for the unusually slow response to your recycle order. You can see from our 96% 5-star reviews that in 96% of the time we provide a 5-star service. But we hold our hands up when that slips, which it did in this case.

A combination of a very busy few weeks, staff holidays and a bank holiday meant our lead time for payments did slip by a few days and resulted in your order dragging on for a few days longer than it should of. The positive aspect is that the order was processed succesfully, and payment was made, albeit a few days later than we promise to pay. Also, we hold our hands up when things dont go to plan our side.

So again, sorry for the slight delay in processing your order and we do appreciate your honest review.

Kind regards
PLT Customer Services.

Rated 5 out of 5 stars

Great experience

Pre-loved tech is a hassle free way to sell your unwanted tech' it's easy and it was a delight to deal with this company. They do what it say they will. My advice a must use company.

17 May 2024
Unprompted review

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