Very disappointed. Asking an injured person (in carry accident) who also has to stay at home with her father (who's got dementia and recently had a cardiac arrest) to travel from swindon to Oxford for... See more
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See what reviewers are saying
Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.4
Average
994 reviews
Hasn’t replied to negative reviews
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I was very anxious but the gentleman…
I was very anxious but the gentleman who assessed me put me at ease .
7 December 2023
Reply from Premex Services
Good Morning
We appreciate your feedback and are delighted to know you was made to feel at ease at the appointment, we will pass this feedback on to the medical expert.
Thanks
Claire
The gentleman that I had my appointment…
The gentleman that I had my appointment with was excellent.
7 December 2023
Reply from Premex Services
Good Morning
Thank you for taking the time to leave a review, We are so grateful for your kind words and 5-star rating!
We will pass on the feedback to the medical expert.
Thanks
Claire
Late!
The consultant was over 50 minutes late. Therefore our appointment was very rushed, we spent about 10 or 15 minutes with him.
28 November 2023
Reply from Premex Services
Good Morning
Thank you for leaving us a review today, we are sorry to hear that there was delays with your appointment start time.
I will review your file and ensure any required feedback is provided to improve this area
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Thanks
Claire
Reply from Premex Services
Good Morning
We appreciate your feedback and are delighted to know you had a positive experience with us.
Thanks
Claire
Contact information still wrong
Contact information is wrong yet again, after multiple times explaining new contact information.
29 November 2023
Reply from Premex Services
Good Morning
Thank you for taking the time to leave a review, I'm sorry your experience with us wasn't a positive one.
I will review your file and ensure any required feedback is provided to improve this area.
Kind regards
Everything was fine didn't have to wait…
Everything was fine didn't have to wait long to see the orthopaedic doctor. It was a long way to travel to Blackburn from Keighley especially when I had to be there for 9am. I know my legal team were still waiting for his report the last I heard from them.
6 December 2023
Reply from Premex Services
Good Morning,
Thank you for taking the time to leave us a review, We always strive to improve our products and services, so we'll consider your customer feedback.
I have reviewed your case and the medical report was sent to your solicitors yesterday.
Thanks
Very helpful and friendly.
6 December 2023
Reply from Premex Services
Good Morning
We are so grateful for your kind words and 5-star rating!
Thanks
Claire
Very nice consultant .
Appointment was 7.20 pm ,which was very late as had to travel 30 miles,but grateful to get in before original appointment in February.Would have liked a bit more time to explain things ,was only 15 minutes and very rushed ,but Mr Jowett was very nice and made me feel relaxed .
6 December 2023
Reply from Premex Services
Good Morning,
Thank you for taking the time to leave a review, We always strive to improve our products and services, so we'll consider your customer feedback.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Thanks
Claire
Premex take to long to get anything sort
6 December 2023
Reply from Premex Services
Hi Jennifer
Thank you for taking time to leave a review and provide feedback.
In order for us to understand a little bit more about your experience please could you email trustpilot@premex.com
Kind regards
Sarah
Really good
Really good, felt comfortable as I have never had something like it before was made to feel at ease.
28 November 2023
Reply from Premex Services
Hi Kaylie
Thank you for taking time to leave a 5-star review!
I am pleased to hear you had a good experience with us.
Kind regarsd
Sarah
Premex, oh dear
Saw a specialist through Premex. Specialist said 2 weeks to receive my assessment for approval. 4 weeks later contacted Slater & Gordon, who appointed Premex, to chase up. 1 week later was told that my data had been merged with another clients and that I would have to redo my assessment. When I enquired as to why they had not seen fit to inform Slater & Gordon upon this error, I was told that it wasn't deemed necessary. It's now been 10 weeks since my initial assessment. Nothing. Nada. I am going to adopt their approach. DO NOTHING UNTIL YOU ARE FORCED TO. My accident happened September 2022. I expect settlement sometime in 2043. 10 years after I've probably passed on.
6 December 2023
Reply from Premex Services
Hi Pritpal
Thank you for taking time to leave a review and provide feedback.
I am sorry to hear you didn't have a positive experience with us. I will review your file and email you with an update directly.
If we can be of any further assistance please do not hesitate to email us direct at trustpilot@premex.com
Kind regards
Sarah
Very poor…
Hand a very bad experience most times I have to contact them only have no option not to you them
5 December 2023
Reply from Premex Services
Hi Kevin
Thank you for taking time to leave a review and provide feedback.
I am sorry to hear you feel you have had a bad experience with us.
In order for us to understand a little bit more about your experience please could you email us direct at trustpilot@premex.com
Kind regards
Sarah
No local office near to my harrow home
5 December 2023
Reply from Premex Services
Hi Kishorkumar
Thank you for leaving a review and providing feedback.
I will undertake a review of your file and provide you with an update.
Kind regards
Sarah
by accident
by accident. not my fault. I'm still wasting money paying double credit. I still have health problems. the horizontal spine, the cochlear and cervical spine. I did not recover the lost money. I have to work because I am alone and I have no help. and I can't go to the hospital. because I have financial obligations. at the last meeting. I waited 3 hours for this appointment with the doctor because someone forgot to call and remind me. and above all, I spend all the time on painkillers to function well. Before the accident, I paid PLN 240 for a car loan. Today I pay 420 pounds and I have to be satisfied. this is some stupid joke. . there is much more
5 December 2023
Reply from Premex Services
Hi Rafal
Thank you for taking time to leave a review and provide feedback.
I am sorry to hear your experience with us hasn't been a positive one.
I can see from reviewing your file that your Solicitors should now be in receipt of your medical report.
With regards to any settlement offer this would need to be discussed with your Solicitors.
If we can be of any further assistance please do not hesitate to contact us direct at trustpilot@premex.com
Kind regards
Sarah
Nice people
5 December 2023
Reply from Premex Services
Hi Christine
Thank you for taking time to leave a review and provide feedback.
I am pleased to hear you had a good experience with us.
Kind regards
Sarah
Great communications
Great communications and lovely staff when I spoke to them with a querie.
5 December 2023
Reply from Premex Services
Hi Carolyne
Thank you for taking time to leave a 5-star review!
Kind regards
Sarah
The consult whom l met was superb
The consult whom l met was superb. The overall services provided by premix is exceptional poor, slow and devoid of any patient focus.
4 December 2023
Reply from Premex Services
Hi David
I am sorry to hear your experience hasn't been a positive one, your feedback is important to us to help us improve our services and our clients experience.
I can see from reviewing your file that your solicitors should now be in receipt of your medical report.
If you would like to discuss this further or have any queries, please contact me direct by emailing trustpilot@premex.com
Kind regards
Sarah
All in all a good experience....
The building was easy to locate in the city. I arrived a bit early for my appointment & was seen earlier. The doctor I saw was very pleasant & explained everything in detail. The reception area was very welcoming & comfortable.
13 November 2023
Reply from Premex Services
Good Afternoon,
Thank you for your 5-star review.
I am glad that you had a pleasant experience and felt fully informed at the time of your appointment.
Kind Regards
Kelly
Excellent friendly service
4 December 2023
Reply from Premex Services
Good Afternoon,
Thank you for leaving a 5-star review.
We are happy that you had an excellent friendly service.
Kind Regards
Kelly
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry that you feel it takes too long for decisions to be made, I can see from your file that your medical report was received and sent to your solicitors on 01/12/23.
If we can be of any further assistance, please contact us on trustpilot@premex.com
Kind Regards
Kelly
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