Premierdeliveries Reviews 

5,130
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and professionalism of the staff who often go above and beyond. Many people appreciate the efficient service, noting prompt communication about delivery times and the overall smooth process. Consumers consistently report a positive experience, often recommending the service. However, some customers noted issues with the delivery process. A few experienced drivers not delivering items to the agreed-upon room or being unhelpful. Additionally, some reviewers mentioned problems with order management, including unexpected delivery charges or poor communication regarding tracking and updates.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, often highlighting helpful and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, excellent, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Order

People report ambiguous experiences with order, with some customers finding the website easy to navigate for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Called yo give 3 hrs time slot day before delivery was due. Messaged day of delivery advising next drop. Great service x

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more


Company details

  1. Logistics service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,130)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful gentleman call Ahmed sorted my problem out extremely quickly and courteously. The issue was entirely my fault and he was very gracious my delivery is now on its way many thanks Ahmed.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely customer service and helpful

Lovely customer service and helpful. The lady I spoke with Liaba was extremely helpful and went above and beyond .
Thank you . You were a breathe of fresh air and made my day . Was very comforted by your professionalism and helpful

13 July 2026
Unprompted review
Rated 5 out of 5 stars

So far, so good

So far, so good. Jafar was polite and professional on the phone when we arranged an earlier delivery (at a charge). All good. Hoping that the delivery will be good too.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Jafar Ali couldn't have been more helpful, he changed my delivery date and arranged for the bed to be installed. The whole process took less than 5 minutes. i could not be happier.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Had to amend delivery date due to change in circumstance. Date was changed immediately to a more suitable time for us. 5 star Customer Service from Jafar.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Vote them below 1 star

Vote them below 1 star. A shame that there is no option to select below 1 star. Absolutely awful service. I paid £30 extra for this delivery and it definitely was not worth it. An absolute scam! And the delivery staff are lazy and the office is extremely rude and unhelpful. When you speak to them about payment they sound very helpful and ask exactly where you want your delivery (so I said garden). Then when they arrived, they just dumped my garden furniture in the front door and said that they didn’t agree to put it in the garden. Just appalling service. DO NOT ever use them.

4 July 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Dushali Patel,

We are sincerely sorry to hear about your experience and understand how disappointing this must have been, especially after paying for an upgraded delivery service.

We appreciate you bringing your concerns regarding both the delivery and your interaction with our team to our attention. Your feedback is being taken seriously and will be reviewed internally so we can understand what happened and identify any areas where we need to improve.

If you could please send us your booking reference or order number via private message or email, we will investigate the circumstances surrounding your delivery and discuss this with the relevant team.

Sarah K,
Customer Satisfaction Team.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Avoid this company at all costs absolute scumbags!

3 July 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Megan Craig, We're sorry to read your review and that you feel this way about your experience with our service.

We take all customer feedback seriously and would like the opportunity to understand what happened and investigate your concerns. If you could please send us your booking reference or order number via private message or email, we'll look into the matter with the relevant team and respond accordingly.

Sarah K,
Customer Satisfaction Team

Rated 1 out of 5 stars

Absolutely rubbish service

Absolutely rubbish service, ordered a mattress from beds.co.uk. The delivery stated was free, however for the next available date started asking for £30. Absolutely rubbish customer service

28 June 2026
Unprompted review
Rated 5 out of 5 stars

A big Thank you to Abdul Rahman for the…

A big Thank you to Abdul Rahman for the amazing and reassuring service from start to end delivery. He also kindly offered the additional service to install the bed too (which as it was a divan , we were happy to do it ourselves). Thank you for being so helpful!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Shocking!

I had a bed delivered and they were the closest courier. I paid for delivery to room, they sent one driver, who took the bed upstairs causing significant damage to my walls, knocking wall art ofd smashing it, took chips out the wall. The driver said nothing. I called the company whilst he was there, he refused to give me a name, I refused to sign and asked him to speak to the company to report damage and he walked out the door. I then emailed the company like they said to do so, who replied saying the driver denys it, I didnt report it whilst he waa there still. I went back with ring door bell footage of him leaving, along with my phone log proving the call was made whilst he was in my house. They replied the exact same message of he denys it and I didnt report it on time, I then emailed evidence of the signature being added to confirm delivery again after he left my house, again they replied the same message.. poor customer service i have taken it further to a claims company as Im not paying for all their damages

19 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could I would give no stars !

If I could I would give no stars at all. Extremely rude customer service accusing customer to be the liar although there is black and white proof, on top of this shouting and absolutely not listening to what the customer is trying to say. The delivery men also unhelpful and just absolutely disgusting customer service.

24 June 2026
Unprompted review
Rated 3 out of 5 stars

Bed delivery postponed for 2 days on…

Bed delivery postponed for 2 days on the initial delivery date.
Only notified at last moment having prepared for delivery, getting up early and having to do it again. Unable to contact delivery service with email supplied. Items missing from divan set.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

This is what all delivery companies should aspire to be like.
A telephone number that is answered quickly by a competent human.
Emails sent with delivery date/time.
Able to narrow down the delivery window on the day (obviously pending traffic etc).
Live updates on the day.
Phone you when they are nearing you.
Perfect.

13 June 2026
Unprompted review

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