Premierdeliveries Reviews 

5,130
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and professionalism of the staff who often go above and beyond. Many people appreciate the efficient service, noting prompt communication about delivery times and the overall smooth process. Consumers consistently report a positive experience, often recommending the service. However, some customers noted issues with the delivery process. A few experienced drivers not delivering items to the agreed-upon room or being unhelpful. Additionally, some reviewers mentioned problems with order management, including unexpected delivery charges or poor communication regarding tracking and updates.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, often highlighting helpful and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, excellent, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Order

People report ambiguous experiences with order, with some customers finding the website easy to navigate for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Called yo give 3 hrs time slot day before delivery was due. Messaged day of delivery advising next drop. Great service x

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more


Company details

  1. Logistics service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,130)

680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ridiculous!

DO NOT USE THIS COMPANY!
ITS A SCAM!

They took my money, gave me a delivery date and said I was fifth in line and to be ready for half 6 in the morning!! Called them at 10am as no one had turned up and they said we dont have the product no delivery will take place!! Absolute joke!
Avoid this company!! They just take your money and dont give a product! SCAM!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great efficiency

Great efficiency, friendly and helpful. Delivery pending but a simple and effective process so far! thank you Iqra.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM ANYWHERE THAT USE…

DO NOT ORDER FROM ANYWHERE THAT USE THIS TRACKING / SHIPPING COMPANY.

They scam people. Update tracking Info and act like it’s been shipped when it hasn’t and I’ve got all the cancellation proof. Won’t let you speak to a manager. Will keep repeating themselves and saying they will sort it and someone will get back to you when they won’t. Ongoing for over a month and now they are saying they aren’t working with the company anymore and can’t update the tracking! Appealing and discouraging and I will be reporting to trading standards and taking this further.

14 April 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Jade,

Please accept our sincere apologies for the inconvenience and disappointment caused. We understand your concerns regarding the tracking updates and the lack of resolution so far. Your feedback has been taken very seriously, and we appreciate you providing the details of your experience.

We would like to investigate this matter further for you and ensure all available information is reviewed properly.

Sarah K,
Customer Satisfaction Team.

Rated 5 out of 5 stars

Laiba - what a star

Dealt with a colleague named Laiba who was great in sorting my query out. Saved me alot of issues by rearranging delivery.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Super happy

How refreshing to deal with this company! The communication was prompt, professional and human!
We were given a call evening before delivery was due, and it arrived exactly when told by extremely polite, smiling driver, which I haven’t seen in a long time, and mores to the point, super happy with our purchase. Great quality and price, delivered well protected. Thank you 🙏

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I am so very happy

I am so very happy. I ordered a lovely looking headboard & Premier Deliveries collected my order for transit to me. I found them to be so customer focused, they rang me to check if a delivery date was acceptable & then kept me fully updated about my delivery. They also provided the best tracking system i have ever seen. When my order arrived two of the nicest, polite & careful men delivered my headboard to me. What a fabulous company, good old fashion courtesy from start to finish. Thank you to those involved; Laiba, Harpreet & the boss Kashif.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Keep away from this company and its…

Keep away from this company and its fake reviews. This is a terrible company and the workers and unprofessional and not to be trusted in anyway. I had a bad experience with this company and do not want anybody else to experience what I experienced from this terrible company. KEEP WAY FROM THIS COMPANY.

2 May 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi,

We’re very sorry to hear that you had such a disappointing experience and understand your frustration. This is certainly not the level of service we aim to provide to our customers.

We take feedback like this seriously, and we would appreciate the opportunity to look into your concerns further and understand what went wrong. Please feel free to send us your order details privately so we can investigate the matter thoroughly and work towards a resolution.

We sincerely apologise for the experience you’ve had and appreciate you taking the time to share your feedback.

Sarah K,
Customer Satisfaction Team.

Rated 5 out of 5 stars

Fantastic

Fantastic, efficient service. Especially from Laiba! Thank you so much for your help!

11 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look