Premierdeliveries Reviews 

5,130
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and professionalism of the staff who often go above and beyond. Many people appreciate the efficient service, noting prompt communication about delivery times and the overall smooth process. Consumers consistently report a positive experience, often recommending the service. However, some customers noted issues with the delivery process. A few experienced drivers not delivering items to the agreed-upon room or being unhelpful. Additionally, some reviewers mentioned problems with order management, including unexpected delivery charges or poor communication regarding tracking and updates.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, often highlighting helpful and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, excellent, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Order

People report ambiguous experiences with order, with some customers finding the website easy to navigate for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Called yo give 3 hrs time slot day before delivery was due. Messaged day of delivery advising next drop. Great service x

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more


Company details

  1. Logistics service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,130)

683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I wanted an answer to a query. Spoke with Zain Shah who was able to give me exactly what I needed, even managed to understand my slightly garbled request for other unnecessary info. Hope delivery and product match this customer service.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible! Ordered a bed a week ago was meant to be delivered today and I go to contact them for more delivery info because they gave me 3 different time slots and they tell me they have damaged my item and it won’t come for another week! I already got rid of the old bed and moved all furniture ready for the delivery to arrive today they did not contact me with this information I had to contact them they did not call, text or email me. My tracking was still not updated an hour after the phone call so I contacted them again to see if there was just a mistake they ignored my messages even though before they responded in 2 mins I was ignored for an hour so I called they said they will call me back 40 minutes passed no one called so I called again and they said they will deliver it next week no sorry for the inconvenience sounded like they did not want to talk to me no compensation or apology. Horrible customer service if I could choose to never use this delivery company I would.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Courier and Rude Staff

Terrible company, never expect anything good if you get this as your courier, first of all; I ordered a bed and it was delivered to THE WRONG ADDRESS and had to have the homeowner that received it personally deliver it back to me as the delivery company threatened to send my bed back to Birmingham which would mean that I would have to wait even longer for my bed to arrive.
The delivery drivers are also highly disrespectful and ignorant, they arrived after I had to call them down due to the incident, the drivers were extremely ignorant towards me and continuously blaming it on a technical error, after refusing to answer my question they decided to roll up their window and leave.
Now that the homeowner had to deliver it and gave us a full story, we realise the terrible state this company is in, banged on the door extremely early in the morning threatening to send the bed back and refusing to take it back to my address when it was clearly on the invoice etc. This is definitely one of the worst courier experiences I ever went through in my life.
Terrible courier, full of a negative attitude towards the customer.
Never expect a good delivery if you get this extremely poor quality company as your courier.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficiency at customer service

Efficiency at customer service like no others! Always more helpful talk with someone real than a machine , save us time and sort it out our problems in one goal! The lady who spoke with me, the name is LAIBA, was professional and polite! I’m very happy !
Thank you!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Was given a delivery window of 12-6pm, Was delivered just after 12. Delivery men very pleasant and efficient. Also Want to thank Ahmed who booked in my delivery slot after calling in, and provided confirmations as requested. Thank you all again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely company to work with

What a lovely company to work with!
Excellent customer service - Jafar Ali kept us informed on all delivery updates.

The driver who delivered our bed did so with care and despite ours being the last delivery of the day, he was lovely, very friendly and smiley.

Thank you for an excellent service 🙏

6 March 2026
Unprompted review

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