Premierdeliveries Reviews 

5,131
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and professionalism of the staff who often go above and beyond. Many people appreciate the efficient service, noting prompt communication about delivery times and the overall smooth process. Consumers consistently report a positive experience, often recommending the service. However, some customers noted issues with the delivery process. A few experienced drivers not delivering items to the agreed-upon room or being unhelpful. Additionally, some reviewers mentioned problems with order management, including unexpected delivery charges or poor communication regarding tracking and updates.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, often highlighting helpful and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, excellent, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Order

People report ambiguous experiences with order, with some customers finding the website easy to navigate for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Called yo give 3 hrs time slot day before delivery was due. Messaged day of delivery advising next drop. Great service x

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more


Company details

  1. Logistics service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,131)

669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars service

Ahmed from customer service was very professional and helpful. He helped me to have the delivery based on my convenience. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The Customer Service here was top…

The Customer Service here was top notch. i wanted to double check the address given and find out when my bed may arrive. Yasir was great. quick replies and helpful messages each time. it was a great experience

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless company..avoid!

Ordered a bed from beds.co.uk and received a phone call from this outfit to arrange the time slot, and then a further text…all good so far..on the delivery day my slot was 6am-11am and…no one came. No call, email nothing. Went onto live chat and was told “beds.co.uk did not give us the item”. At no stage did anyone contact me. The worst bit was they rescheduled the delivery without asking me.
So I called beds.co.uk who said it was in fact sent out. And the tracker this company uses is still saying it’s out for delivery. Jokers.

A wasted day, buy and get a delivery from a reputable seller, and absolutely avoid this amateur outfit.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

My delivery is now booked

My delivery is now booked. A gentleman by the name of Islam Hussain has gone above-and-beyond in terms of customer service, and so far I am really impressed by the levels of courtesy and efficiency. Well done!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Laiba at customer service was so professional and efficient. They kept updating us for a smooth delivery. Thank you!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Placed my order for a mattress which I…

Placed my order for a mattress which I contacted the company to find out about the delivery date they was extremely helpful as I couldn't be at home on the delivery days they gave me but they helped me with a day that suited me fine and didn't charge extra .the ladies name is Laiba what a pleasant and helpful person she is lovely to speak to her.

26 February 2026
Unprompted review

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