Premier Vehicle Group Ltd Reviews 

837
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and attentive throughout the entire vehicle selection process. Many people mention that team members take the time to answer all questions thoroughly without making anyone feel rushed or pressured. Consumers note that the overall leasing procedure is entirely seamless, professional, and completely stress-free from start to finish. Reviewers also appreciate the excellent delivery service, noting that vehicles arrive on time and that communication remains consistent until handover. Buyers consistently value the personal touch and dedication provided, making them eager to return for future vehicle needs.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as professional, knowledgeable, and genuinely... See more

Service

Clients share satisfaction regarding the service, frequently highlighting a stress-free process from start to... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional satisfaction and support... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient, and stress-free journey from... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising vehicles arriving on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding Service – Elliot Made It Easy! I can’t thank Elliot enough for his incredible help in finding me the perfect car on finance. From the very beginning, he was knowledgeable, transparent, a... See more

Rated 5 out of 5 stars

Cannot recommend Elliott enough - been to a few dealerships but Elliott showed us what it should be like buying a premium vehicle. Always on hand, answered EVERY single question and was more than ha... See more

Rated 5 out of 5 stars

First time dealing with Premier, excellent experience from minute one. I dealt with Elliot during the process, he was brilliant with me and also has the patience of a saint, we managed to find the... See more

Rated 5 out of 5 stars

Yet another A1 experience from end to end from Premier Vehicle Group. Elliott & Charlotte in there were consummate professionals all the way through and are a credit to the business. Yet another car a... See more


Company details

  1. Leasing service

Written by the company

New Car and Van Leasing Specialists / Low Rate Finance On Used Vehicles


Contact info

4.9

Excellent

TrustScore 5 out of 5

837 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(837)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent experience

Elliott and Charlotte made the whole experience of sourcing and ordering my super new car very easy and stress free. They listened to what I was looking for and got me a very good deal. They kept in contact and liaised with me throughout to make the process seamless. It was a pleasure to meet them in person when I collected my car rather than having it delivered, which was a decision I made. I would highly recommend the service.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I loved dealing with Premier Vehicle…

I loved dealing with Premier Vehicle group. Just how I like to do business. Quick to the point answers and everything happens when they say it will. No messing around! I bought a car from them without seeing it first and I wasn't disappointed. Something that can be risky sometimes. Cheers Millie and Charlotte.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Elite service highly recomend

I ordered a new 26 plate range rover sport off jonathan
He had it on my drive within a few weeks of my enquiry
Fantastic experience all round
Jonathan sourced me the vehicle i wanted with the specific requirements i asked for.
There were only 2 of them in the country & he secured it me within days
Then charlotte handled the delivery and after care which was also an exceptional service. Kept me fully informed at every stage
They are easy to contact go above and beyond for you.
Ill always use them for my vehicles in future

6 March 2026
Unprompted review
Rated 1 out of 5 stars

FUR COAT NO KNICKERS

FUR COAT NO KNICKERS
Yes the bat caves impressive & so are the cars there ,however that's where it ends ,i bought my Mercedes from them ,1st trip out I heard a noise like wheel bearings ,I took it back & complained ,they told me to take it to one of their associated gargages, who could't tell the difference between a wheel bearing & a cupped trye,they changed the trye ,noise still there, i complained again, they said & i quote were not prepared to chase the tail on this ,go through your warranty company, which I didn't ,as thier warranty its worth the paper its wrote on ,in this time frame another problem arose, unbeknown to me the wheel had been hit & bent the shocker absorber ,same as above washed their hand of me ,
I finally went through my finance company, after numerous calls & txt ,this went on for eight months, the gargage HAD to pay up eventually, I now have a car i enjoy driving ,it could of been sorted out so quickly without them digging their heels ,was & are these cars inspected prior to sale ? mine obviously wasn't.
Customer satisfaction NIL
Recommend this company NO

27 February 2026
Unprompted review
Premier Vehicle Group Ltd logo

Reply from Premier Vehicle Group Ltd

Thank you for the feedback. We are sorry to hear that you remain dissatisfied with your experience with Premier Vehicle Group.

All vehicles undergo thorough pre-delivery inspections. This vehicle also received a full service and MOT at 44,511 miles with no faults identified and was sold to you at 45,870 miles after all relevant checks were completed.

On 3rd June 2025, you contacted us regarding a noise from the front of the vehicle. We immediately arranged an inspection with our preferred local repairer, which you agreed to. We have used this garage for around five years and trust their technicians. Following inspection and a road test, no significant fault was identified.

On 1st July, you returned as the noise remained. The garage advised it could be tyre-related, so we authorised and paid for a replacement tyre. This did not resolve the concern, after which you believed it was likely to be a wheel bearing.

For further reassurance, we asked you to take the vehicle to a garage of your choice. On 4th July, your chosen garage inspected and road-tested the vehicle. They advised that the noise was extremely minor and the vehicle appeared in good condition. They could not identify a faulty wheel bearing or any evidence of wear or failure and were not comfortable replacing it without being confident it would resolve the issue. They recommended driving the vehicle for approximately one week to monitor whether the noise became more pronounced.

On 16th July, we contacted you for an update. You confirmed the noise had not worsened and remained unchanged. We also spoke with your chosen garage, who were even less confident that a wheel bearing was the cause. At this point, two garages had inspected the vehicle without being able to confirm the fault, so we had to rely on their professional opinions.

You subsequently referred the matter to the finance company. We confirmed we were happy for them to appoint an independent inspecting engineer and fully cooperated with the process.

In October, the finance company's engineer concluded that the near-side front wheel bearing required replacement. We contacted you immediately and arranged the repair, with the vehicle booked in on 3rd November.

You also raised concerns regarding the wheel alignment and a sensor. We had no objection to these being investigated, but as the vehicle had been supplied with a six-month warranty, we advised that any additional repairs should be referred to the warranty provider.

Following inspection, the garage advised that a shock absorber and suspension arm were also required. These had not been identified by either garage or the finance company's independent inspection, nor were they present or apparent at the time of sale. As the warranty remained active, we initially advised you to pursue these items through the warranty provider. However, following further contact with the finance company, and as a gesture of goodwill, we agreed to cover the cost of the shock absorber and suspension arm ourselves to bring the matter to a conclusion.

Throughout, we believe we acted promptly and reasonably. We arranged and paid for inspections and a replacement tyre, agreed to inspections by both garages, fully cooperated with the finance company's engineer, and authorised the wheel bearing repair once a confirmed diagnosis was provided.

We can only act on the professional advice given to us. Unfortunately, neither garage was confident that the wheel bearing was the cause at the time. Once an independent engineer confirmed the fault, we acted immediately.

We are a fair business and take customer feedback seriously. Vehicles are complex mechanical objects and, unfortunately, things can go wrong. We will always do what we reasonably can to assist.

We hope you are still enjoying the vehicle and would love the opportunity to buy it back into our stock when your time with it comes to an end.

Rated 5 out of 5 stars

Faultless leasing experience from start to finish

Elliot and Charlotte were great throughout. They gave me numerous options for leasing on request, made signing paperwork really easy and kept me informed throughout the process about delivery. They were honest in their approach and didn’t make promises they may not be able to keep. Really appreciated their input and would definitely deal with again.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

The personal service that I got from…

The personal service that I got from Millie was exceptional. She got my car of choice….which took a bit of finding. She kept in touch through all the process. I would highly recommend Millie and premier… I have had 3 previous lease car and this has been by far the best. Once the car sorted the admin from Charlotte was very good, informative and responsive.
Overall outstanding service

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free service, would recommend

I have just taken delivery of a new Mazda, the customer service from Elliott & Charlotte has been great. Would recommend and will be back in a few years when we're ready for the next one.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte and Jonny were very helpful…

Charlotte and Jonny were very helpful and helped achieve everything in a timely manner, I cannot thank them enough for all of their help and guidance. Using Premier Vehicle Group was the correct choice for myself and gave me a stress free mind when choosing a car.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

The experience was professional, transparent, and genuinely easy, The team at Premier Vehicle Group LTD is knowledgeable, patient, and refreshingly pressure-free.

Jonno & Charlotte took the time to understand exactly what I was looking for even with a few changes of mind they understood

My car was immaculately presented, and every detail is handled with care. What really stood out was the honesty and attention to detail no gimmicks, no rushed decisions, just straightforward advice and excellent service.

If you’re looking for a dealership that values your time, treats you with respect, and delivers quality vehicles with confidence, Premier Vehicle Group LTD is the place to use and the reason I stay with them! Thanks again

Highly recommended 🚗✨

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Premier

Elliott and Charlotte are a great team 👌🏻 The whole process of acquiring my new vehicle was stress free and so easy!! They are both really helpful and efficient and very quick to respond to all my questions and concerns. I would highly recommend Premier for any of your vehicle needs. Thank you both 🙏

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Millie was absolutely excellent from…

Millie was absolutely excellent from start to finish, made sure I got exactly what we first spoke about. Wouldn't use anyone else when buying a car in the future and highly recommend to anyone looking for a trustworthy person to deal with.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary service

I've used PVL a few times now and never had anything other than perfect service from Jon, Tom and Charlotte. They always go above and beyond, I'll always use them for any new vehicles I need. Thanks guys

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my RS4 from Millie at Premier Vehicle Group. From start to finish, Millie was professional, friendly, and incredibly helpful. She made the whole process smooth and stress-free, answered all my questions honestly, and kept me updated every step of the way. The car was exactly as described and presented to a very high standard. I couldn’t be happier with my purchase and the level of customer service I received. I would highly recommend Millie and Premier Vehicle Group to anyone looking for a quality car and a seamless buying experience.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Third time getting a car through…

Third time getting a car through Premier Vehicle Group Ltd and, once again, the service was excellent. Elliot handled all my initial questions, came back to me quickly, and was always on hand whenever I needed anything. He secured a great price and the exact car I was looking for. Highly recommend

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing team, soo helpful and the communication was perfect. Went above and beyond for us getting our new car and helping us sort everything out. Best team about !

23 December 2025
Unprompted review

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