Premium Florist Reviews 

2,421
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very good service Premium Florist! They delivered flowers to my sister in Guadalajara, and she was so emotional and happy when she received them. The flowers were beautiful, arrived on time, and made... See more

Company replied

Rated 3 out of 5 stars

Well waiting time is delayed so much all need to work with them almost entire day spent they want to such information Overcoat but flowers are not fresh gerberas I ordered very small not beautiful s... See more

Rated 5 out of 5 stars

I have been using their services to send flowers in Mexico for a couple of years and they have always been excellent! I place orders from overseas and it's always been a smooth process. The flowers ar... See more

Company replied

Rated 5 out of 5 stars

I have ordered 3 times from La Floreria de Mexico… each time the flowers & presentation has been very impressive. Hence, why I always order from them. I use this website as my girlfriend is Mexican &... See more

Company replied

Company details

  1. Flower market

Written by the company

Bienvenidos a Premium Florist, envíos de Flores en el mismo día en: México, Estados Unidos, Colombia, Chile, Canadá, Brasil, Costa Rica, Ecuador, España, Guatemala, Nicaragua, Panamá, Paraguay, Perú, Puerto Rico, Rep. Dominicana, Uruguay, Venezuela.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,421)

515 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick response very helpful I got what…

Quick response very helpful I got what I want and delivered same day

6 June 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Riyad, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Perfect Experience from Start to Finish

Excellent customer service and beautiful flowers! The arrangement was exactly as pictured and delivered right on time. You really can’t go wrong with them—highly recommended!

5 June 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Josh, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Fast and reliable service

I sent flowers to my sister for her birthday the very day and she received a very nice bouquet. Impressive!

4 June 2025
Unprompted review
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Reply from Premium Florist

Dear Andres, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

⭐ 1 estrella

⭐ 1 estrella – ¡Cobran el doble por flores de pésima calidad!

Hicimos un pedido con Premium Florist y la experiencia fue completamente decepcionante. Las flores llegaron en muy mal estado, marchitas y sin ninguna presentación adecuada. Nos cobraron el doble de lo que cuesta un arreglo similar en cualquier floristería local.

Lo más frustrante es que esta empresa no es una floristería, sino un intermediario que subcontrata a otras florerías (de pésima calidad), pero no lo aclaran al momento de comprar. Básicamente, pagas un sobreprecio por un servicio deficiente.

Pedimos la devolución del dinero y se negaron rotundamente. Su única solución fue ofrecernos otro envío de flores de la misma mala calidad y de la misma floristería. Inaceptable.

No los recomiendo en absoluto. Es un servicio engañoso, caro y de muy baja calidad.

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⭐ 1 star – They charge double for terrible quality flowers!

We placed an order with Premium Florist and the experience was completely disappointing. The flowers arrived in very poor condition, wilted, and with no proper presentation. We were charged twice as much as what a similar bouquet would cost at any local flower shop.

The most frustrating part is that this company is not actually a florist, but rather a middleman who subcontracts local florists (of very poor quality), and they don’t make that clear when you place your order. You're basically paying a high markup for a terrible service.

We requested a refund, but they flatly refused. Their only offer was to send us another bouquet from the same low-quality florist, which is unacceptable.

I do not recommend this company at all. It's a misleading, overpriced, and low-quality service.

4 June 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Estimada Alejandra, como esta? Esperamos se encuentre muy bien.
Lamentamos sinceramente que su experiencia no haya sido satisfactoria. En Premium Florist, la red de floristerías más grande del mundo, trabajamos con socios cuidadosamente seleccionados para garantizar la mejor calidad y puntualidad, y en ningún momento pretendemos ocultar este modelo de operación. Su opinión es muy valiosa para nosotros y queremos enmendar esta situación lo antes posible.

Le agradeceríamos que por favor edite su reseña incluyendo su número de pedido (por ejemplo, “Pedido 08xxx”), de modo que podamos localizar su orden en nuestro sistema, verificar con la floristería asociada qué pudo haber fallado y ofrecerle de inmediato un reembolso completo o el envío de un arreglo superior al que esperaba.

Quedamos a la espera de su respuesta y le agradecemos de antemano la oportunidad de corregir esta situación.

Atte,
Alexia Benzo
Gerencia en Atención al Cliente | Premium Florist

Rated 5 out of 5 stars

EXCELENT AND AWESOME

EXCELENT AND AWESOME

2 June 2025
Unprompted review
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Reply from Premium Florist

Dear Jose, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 4 out of 5 stars

Very Impressed , Due To Location !?

Very Impressed ! The Next Day Delivery For My Anniversary Of 6 Years , I Called In The Evening To See If It's Possible Next Day Delivery Of Flowers & Big Box Of Ferrer Rochelle Chocolates Their Slot Ask Me What Time 10-2 It Did Get Their Later That Specified !? But Their Are No Flower Shops In Abasolo , Guanajuato Mexico , Their Are Many On Internet But Are All Out Of Business On Google Maps You Can See Store Fronts With Rent Signs , I Had A Competitor DaFlores From Columbia Deliver Some Flowers On Valentines Day ! Eight-8 Days Later & No Sorry Or Discount , No More . . .
I'll Be Ordering From Premium Florist.com . . . Thank You , Ray Aaron

22 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Ray, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Thanks! exceeded my expectations

Hi!! I recently purchased a floral arrangement from Premium Florist to send to my partner who is traveling in Cancún, and I was impressed with the speed and quality of the service. I made the purchase, and in less than two hours, the bouquet had already arrived at its destination! The florist exceeded my expectations in every way. Th process was simple, and it arrived in perfect condition. Thank you!!!!!
I believe it’s important to recognize when things are done right and this is one of those occasions. I highly recommend Premium Florist without a doubt.

29 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Alber, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Great service

Great service, great flowers, great cost.
Made my shop online. Flowers got on Time and were great.
Kept informed all the time until delivered.
Everyone enjoyed the flowers.
Thank you!

28 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Gerardo, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Great & fast service overall good…

Great & fast service overall good satisfaction!

28 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Negrin, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Mother’s Day flowers

We sent flowers to my mother in law for Mother’s Day and we were more than pleased with how they were! The arrangement was beautiful and they were delivered right when they said they would be. Now that we know it’s an amazing place we will be ordering again! You not only impressed my husband and I but you made my mother in law feel so special! Thank you all so much!! Great job!

8 May 2025
Unprompted review
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Reply from Premium Florist

Dear Cyndi, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Ordered 3 times from La Floreria de Mexico

I have ordered 3 times from La Floreria de Mexico… each time the flowers & presentation has been very impressive. Hence, why I always order from them. I use this website as my girlfriend is Mexican & I order flowers to her family from time to time for different events. Their website is very efficient & trustworthy.
Thanks from Ireland.

26 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Pedro, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

The flowers arrived two (2) days later

The flowers arrived two (2) days later. After the due day delay, Premium Florist promised to deliver next day and extend an apology. The flowers were not delivered on the next day neither. Finally they were delivered on the following day, after many follow up calls that I had to make. They did not apologized to the recipient. The whole service was a total disappointment.

10 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Mesita, how are you? thank you for comment on our services.
We deeply regret the inconvenience and disappointment you've experienced with your order. To assist you immediately and thoroughly investigate this matter, could you please edit your review to include your order number? This will allow us to promptly address your concerns and ensure a suitable resolution.

We look forward to your response.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Legendary service

They delivered birthday flowers in Rosarito. Not only did they arrive in time they kept me up to date through the whole process and surprised my recipient with an extra sunflower! Will definitely use them again!

21 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Pete, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Beautiful bouqets and timely delivery

Used them twice within a week to deliver to Guadalajara. Both bouquets of flowers were gorgeous and as far as I can tell, delivered in the window of time they promised to deliver. I got delivery confirmation on WhatsApp once delivery was complete.

7 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Andrew, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I m happy It's really nice

I m happy It's really nice

22 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Ralph, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

It was a great service

It was a great service, they always was pending about my order and they informed about any update. I recommend it.

20 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Martin, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Great service!!!!

17 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Su, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Flowers

Great experience!

16 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Carlyn, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

They are wonderful & quick with there…

They are wonderful & quick with there flower deliveries. The arrangements were gorgeous. They respond quickly with any direction issues. Definitely found my favorite flower arrangement place. ♥️

16 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Tiffany, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Fast and accurate delivery.

Fast and accurate delivery.

The staff is very kind and helpful.

15 May 2025
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Edu, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

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