Premium PlanReviews 

298
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan

Rated 5 out of 5 stars

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more

Company replied

Rated 5 out of 5 stars

Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more

Company replied

Rated 4 out of 5 stars

They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more

Company replied

Company details

  1. Non-bank financial service

Information provided by various external sources

Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.6

All reviews

(298)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I can recommend premium plan totally …

I can recommend premium plan totally they are great company to get your new car off they guide you through every step in your new purchase from getting you an affordable repayment and then helping you to pick your car
I can especially recommend Lucy winter as I was a hard one to please as I had a particular BMW I wanted and Lucy kept me up to date regularly while she searched for one for me eventually i got my car she phoned garage to get me booked in to look at the car which I loved I got my car the next day massive thanks.

18 January 2018
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Keith, thank you for taking the time to write such a positive review! We are glad you are happy with the service provided to you. We will be sure to pass on your comments to Lucy also. Enjoy your new BMW!

Rated 5 out of 5 stars

My experience with Premium plan has …

My experience with Premium plan has been amazing every member of staff that I have interacted with has been amazing. My application was quick and straight forward. I found Premium plan very quick and efficient when it came to communication any questions or concerns I had were answered quickly and properly. I recommend Premium plan to anyone interested in buying a car. You will not regret it.

18 January 2018
Unprompted review
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Reply from Premium Plan

Hi Andreia, thank you for taking the time to write such a positive review. It is great to hear you were happy with the application process as a whole. We hope you enjoy using your new vehicle.

Rated 5 out of 5 stars

Good communication

Good communication, clear amount given before hand. Payment isn’t processed on the day so be prepared to wait a day after choosing vehicle. Helped me when others wouldn’t.

13 December 2017
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your review Ruth, we hope you enjoy using your new vehicle.

Rated 4 out of 5 stars

The experience with Premium Plan was …great

The experience with Premium Plan was excellent. I applied last year and excepted but unfortunately I couldn’t go ahead with an agreement due to a health problem. I applied again this year, was accepted and all went very smoothly. My only gripe, is that us people with bad credit scoring, is we get penalised and charged quite excessive percentage rates. Mine is due to a lot of health problems, having to give up my business and type of work. I am in my mid 50’s and have had to retrain and enter a new career. I was a high earner and suddenly that all went, leaving me with depts. After almost a year off work through operations, resulting in my credit scoring being badly affected, I have been unable to renew an old car, Finally I am earning a fairly good income again. Whilst other companies went on my credit score, Premium Plan went on my affordability which I think is the correct way you should be accessed for finance. They made it very straight forward, providing them with bank statements and wage slips was all they needed, plus the acceptance from my IVA company who I am with, to agree to the finance. Whilst my IVA company were a little slow, the acceptance from PP went very smoothly and within their criteria of a car no older than 5 years and no more than 90,000 miles I began searching for a car. I found a very car within a week, passed on the details to PP who contacted the dealer and arranged payment to them. A week later I handed over a deposit of my own money and picked up my car. This was all very easy and straight forward, the representatives at PP were all very helpful and polite and made this all a very good experience. My only gripe is not so much with PP but all companies of this nature who insist on penalising us with high percentage rates which means we have to pay quite a bit more back for our car finance than most people with normal or good credit scoring.
I can fully recommend PP as a company and thank them for a really good service.

2 November 2017
Unprompted review
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Reply from Premium Plan

Hi Kevin, so pleasing to hear you received an excellent experience with us. Thank you so much for your positive review. We hope you enjoy using your new vehicle!

Rated 5 out of 5 stars

premium plan are friendly, helpful, and got the job done on time with no delays

I used premium plan before to purchase a car and was very impressed with the speed and professionalism of the company, they had our finance completed and transfered to the car dealership very fast with no hassle. the car dealership was also impressed with the way the company works, they are friendly, helpful, and got the job done on time with no delays.

1 November 2017
Unprompted review
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Reply from Premium Plan

Hi Stephen, it is really great to read such a positive review and we are happy to hear you had such a good experience with us. Enjoy your new car!

Rated 5 out of 5 stars

Straight forward very helpful

Straight forward very helpful. Gives you all the information you need. They rang me to sort everything out so I didn't need to chase them. Was really stress free.

1 November 2017
Unprompted review
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Reply from Premium Plan

Thank you for your review Donna. We glad you received an all round positive experience. We hope you enjoy using your new vehicle!

Rated 5 out of 5 stars

Excellent service.Nothing was too much …

Excellent service.Nothing was too much trouble.I waso able to purchase the car that I wanted.Would recommend premium plan as a first choice.

1 November 2017
Unprompted review
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Reply from Premium Plan

Thanks for your review Roy, it is great to hear you would recommend our services. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent Customer Service Provided

Excellent Customer Service Provided, Very Reliable Highley Reccomend A++++++

11 October 2017
Unprompted review
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Reply from Premium Plan

Hi Leslie, thank you for taking the time to post a review. It is lovely to hear you are pleased with the customer service provided to you! We hope you enjoy using your new car.

Rated 5 out of 5 stars

Car Purchase.

Found Premium Plan staff very courteous and helpfull.My Purchase went through without any issues,Regards,Alan Deans.

4 October 2017
Unprompted review
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Reply from Premium Plan

Thank you for your positive review Alan. It is really good to hear you found our staff courteous and polite, we will be sure to pass your comments on.

Rated 5 out of 5 stars

Outstanding customer service

Friendly..understanding staff..helpful...quick and easy process

4 October 2017
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your response Elizabeth. We take all feedback seriously so its great to hear you feel we provided outstanding customer service. We Will be sure to pass on your messages to the team.

Rated 5 out of 5 stars

Very helpful nice people made it easy …

Very helpful nice people made it easy to get the car i wanted will recommend to friends and family pleasent experience

28 September 2017
Unprompted review
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Reply from Premium Plan

Thank you for your review Colette, we are happy to hear you found the process easy and you had a pleasant experience. Enjoy your new car!

Rated 4 out of 5 stars

Great company

Great company!
Alex was great always went the extra mile & kept me updated with any changes, would definitely recommend!

27 September 2017
Unprompted review
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Reply from Premium Plan

Harpreet, thank you for your review. Delighted to hear you would recommend our business and we will be sure to pass on your lovely comments to Alex.

Rated 5 out of 5 stars

very very good easy to deal with …

very very good easy to deal with excellent service through out

26 September 2017
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your review Lee. We are happy to hear you found the process easy and received excellent customer service. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Very good and helpful staff

Very good and helpful staff. Everything is exchanged through the phone or email. This is the second time I have used this company so I would recommend to anyone.

22 September 2017
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank for taking the time to write a review Ms Dick. Its great to know you would recommend our services. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Fab service & fab commuications

20 September 2017
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your review Cindy, we are glad you are happy with our service and overall communications. We hope you enjoy using your new car.

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