I wish I could give it zero stars. Dreadful. Absolutely appalling. I made the mistake of buying E20 call credit for my son on the site. Within days of this purchase another E50 was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the service and the way u get your credit almost immediately
Company replied
Was quick bit struggle to get data packages
Company replied
I could not top up on the phone and had to use my computer, also the bank led me to a different area. Anyway I have my top up thanks
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.6
Average
7K reviews
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Its legal scam
Its legal scam, they trick you to signed contract without even knowing.
They use your bank details without knowing, but its ok its all legal.
15 May 2026
Unprompted review
This website is a fraud PROFESSIONAL
This website is a fraud PROFESSIONAL.
They surely play with the recharges you made one time with a hidden subscription applied. ( They can surely change the website and make sure that nobody goes with their subscription plan but they wont) .
I called the customer care when they tried to charge me the next month and they were not sorry and they did not make any refund request.
Even their website has an issue in the subscription button on the website that it doesnt work.
15 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Prepaid Mobile Recharge
Hi Victor Charles, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Lyca Mobile top-up with PIN Code 343******0074 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Farnaz, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Be carefully guys this is the worst…
Be carefully guys this is the worst company in uk which one I meet in last 15 Years, I bought online lyca top up or 5 pounds online on 3 Of May 2026, is send email straight away for them with question You're not gonna me charged again? They text will answer in 48-72 hours, I didn't get answer like they're promise, then 8 of May 2028 they're charged me 49 pounds! I call them and explain situation, asked for refund, then he's said he's gonna send claim form on my email, didn't get that, then he's send email if I Agree to get refund 2percent, I agree but full refund, because it's not my faul, I didn't get answer from 3 of May, then I called today why is like that, she start talk, send the email, why you're need send emails if they ignoring them, they just send email to you straight if they want to get money from You, that's all, be carefully with scam and dodgy company, stay away from that, I write complaint on my Bank today! We're will see who is gonna win!
14 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Titas Jesk, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Fraudulent and doggy firm - Strictly Avoid
Fraudulent and doggy firm. They employ a very clever scam site which recently caused me a loss of £49. Thankfully my card issuer is dealing with it.
Their operation modus is that you pay £0.10 or so less than is typical for a mobile top up and when at checkout with no prior mentioning or seeking your consent, you agree to their T&Cs that includes £49 premium monthly recurring subscription entitling you to more discounts. No welcome note or subsciption email get's sent out so you won't know until you see a charge of £49 after 3 days on your original transaction. Then they claim that we offer a free 3 days windows but by which time, you are out of the free cancel period. Worse is they even hold your card details and automcaticlly charge you even if you refuse not to allow them to hold your card details which is a clear viloation of PCI DSS security standards. Avoid this firm based in Cryprus except if you want to save 10p or 25p by paying £49 per month!!
30 April 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Al, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Jane Turtill, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Reece, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Fraud subscription charge
After you buy a top up card, they fraudulently subscribe you to their "subscription" and charge 49 euro in 3 days and then refuse to refund it
13 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Vadim Lobanov, we appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
In addition, an email reminder was sent informing you about your active subscription and the upcoming recurring transactions.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Terrible
Terrible.
Please, please don’t buy anything from them.
Three days after purchasing I received an email from my bank saying they tried to take money £50 from my account and they realised they were scammers so they blocked my account.
You are DISGUSTING! It all comes back. Stop scamming people.
12 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jane, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
blatant scammers i got £20 top up and I…
blatant scammers i got £20 top up and I did not sign up for a subscription, didnt receive a text or email about a subscription but they took £49 from my account 4 days later, I contacted them through a chat on theyre website which is called my trip online, fraudsters, scammers should be closed down , I will try everything possible to get a refund do not give these scum bags a penny
8 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Daryl Surgeoner, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your EE top-up with PIN Code 1617 **** **** 3771 was delivered promptly and as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
In addition, an email reminder was sent on the 9th of May 2026 at 12:19 GMT informing you about your active subscription and the upcoming recurring transactions.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
SCAM ALERT : Deceptive "Top-Up" trap
This site is a predatory subscription trap. I went for a simple £5 mobile top up, but they secretly enrolled me for £49 per month membership.
The page is designed to decieve : the "Start Top-Up" button is at the top with no price disclosure. They hide the massive monthly fees at the very bottom of the page under a sunscription link where you won't see them.
They have taken £98 from me and refused a refund. They use "dark patterns"to trick users.
"AVOID AT ALL COSTS".
8 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Rakesh Lalwani, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
In addition, an email reminder was sent informing you about your active subscription and the upcoming recurring transactions.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Simple and quick.
12 May 2026
Reply from Prepaid Mobile Recharge
Hi brendanprivatehotmail.com, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
£49 monthly charge added after £5 top up
Purchased a £13.50 Nokia Vodafone mobile phone from Argos and used the included Vodafone SIM and topped up £5 for our children to use.
Then received a £49 charge from this company! Completely fraudulent and have no idea how it's legal. If it's hidden in the Vodafone T&Cs on their SIM then shame on them too. Have cancelled the automatic recurring payment of £49 this compsny had setup and am now going about getting a refund.
8 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Ellis Ellis, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scammers
Scammers , paid £10 to top up EE pay as you go , was not applied then 4 days later they tried taking £49 out my account, luckily my bank stopped the payment as it looked very suspicious…. This company should be shut down ASAP
4 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Lisa Burton, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Been charged £49 for 5 months of…
Been charged £49 for 5 months of ‘subscription’ that I never took out.
Have called them up and ‘cancelled’ my phantom subscription but won’t refund my previous payments. Challenging through credit card now.
11 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi The Kliens, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Shameful fraudsters
Shameful scammers, they took money off me for a top up and claim that I signed up for a subscription! Why would any person that uses pay as you go on their mobile want to or choose to sign up for a subscription ? Especially when there were no agreements signed during the top up. Absolutely livid with their attitude to offer me a 20% refund on a payment they should never have taken from my card after a top up in the first place!
11 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jyoti Shahani, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on TrustPilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Hi beware
Hi beware, do not purchase any mobile top up from this website , otherwise you will be charged on top other 49 euros for a subscription you never subscribe to , once you purchase a mobile useless top up, the have your bank information to get paid one more time which is 49 Euros , and money gone , they are scammers , and should be reported to the police , which I will
10 May 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Marc Kohlhoff, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Lebara top-up with PIN Code 2111********8073 for your number ending in 0993 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi RAIMUNDO CARDOZO, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
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