Being forced to do this review is a bit off putting
Company replied
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Review summary
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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0 star for this company guys please…
0 star for this company guys please please don’t buy anything from this company.
Purchase the £30 EE topup for my friend which received after 2 days and this morning they charge me £49 for nonsense subscription which I never ask for, so I complain this morning and got email back and as they mention on email that the subscription terms may not have been as clear as they should have been but they still took from my account £49.
Scam Scam scam.
And I’m going to take legal action on this company as they have clearly mention even in they own email which I have proof that the subscription terms may not have been as clear as they should have.
11 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deceptive and dishonest platform
This site is exceedingly deceptive in that merely purchasing a top-up one "subscribes" to not merely an entry-level subscription but their premium subscription. I would never have selected a subscription of £49. Trying to resolve this problem is met with a paltry 20% refund offer.
Then, I received an email stating that I'd taken another subscription of €9 which is not the case.
Very infuruating and time-consuming trying to establish that I have been misleadingly billed as no proof can be provided that I selected either of these options.
12 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sarah Chester-Browne, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
⚠️ This is a scam
⚠️ This is a scam — please be careful.
⚠️ This is a scam — please be careful.
I tried to top up my O2 Pay As You Go mobile, but the website I found appeared to be part of O2 when it absolutely was not.
Thankfully, Barclays blocked the transaction before any money was taken. I then had to change my details as a precaution and take steps to protect myself.
Please be extremely careful when topping up your mobile. I would strongly recommend avoiding unfamiliar third-party websites and using only the official O2 channels. Check the website address carefully before entering any personal or payment details.
I was lucky that my bank blocked it. Please don’t make the same mistake I did.
9 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mohamad mayah, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
what the hell is this and why is it…
what the hell is this and why is it robbing me!!
9 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi toomkoo, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scam avoid at all costs
Scam avoid at all costs! I mistakenly topped up my partners mobile believing it to be EE . I had clicked on an ad . Never received the £10 top up then days later they took £49 from my bank for a subscription fee ! They would not refund. Thankfully my bank refunded me the £49 and blocked them from taking further payments . I never received the £10 top up . Avoid these scammers
1 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jennifer Allan Cornish, thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service when you purchased an EE top-up with PIN Code 1618 **** **** 4242 for your number ending in 7581. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Warning with them, THIEVES
Warning with them, they will charge 49€ into your bank account without your consent after you buy small prepaid phone recharge, they are thieves
7 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Hemifuko, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
They are a scam
They are a scam. When you purchase a 1 time credit of £4.9, they will later charge you £49 in a separate transaction hoping you wouldn’t notice.
9 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Rabbi, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Avoid at all costs
Avoid at all costs. Topped up £5 and days later received a £49 subscription charge that I didnt subscribe to. Subsequently refused a refund after contacting them. Thieving scum!
8 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Rob Lenton, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Never ever buy topup or pack from this…
Never ever buy topup or pack from this website .i brought a £10 pack first then they tried to take £49 from my account wothout any reasons.
They are fraud.a big no ❌❌❌❌❌❌
Bastards
7 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Israth Sumaiya, thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service when you purchased an EE top-up with PIN Code 1618 **** **** 0356. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Total scam
Total scam. I topped up my mother's account, for what I thought was a one-off. 2 days later I had a subscription payment requested. I had no idea that I had been signed up to any kind of subscription. I am contesting this and they have offered me a partial refund which is completely unacceptable because I apparently had a 3-day free trial and I cancelled the subscription well within this time anyway. I am still fighting to get my money back and reporting this company as fraudulent. Avoid at all costs.
5 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jac McNulty, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
PURE SCAM - AVOID COMPANY AT ALL COSTS
I like many other people who have posted a review on here have found myself on the wrong side of this company's awful and misleading tactics in shadow "subscribing" by which has also cost me money for a service I didn't ask for or knowingly sign up to. AVOID AT ALL COSTS. Will be taking this matter further, but avoid so you don't have to!!!
6 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mono Frog MTB, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Fast service
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
5 August 2026
Reply from Prepaid Mobile Recharge
Hi VEERARAHMAREDDY PADALA, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Lebara top-up with PIN Code 985*******2142 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
It's a fraud and scam
It's a fraud and scam. They sign you up for subscription without your knowledge. I once tried to top up my O2 number as O2 app is super difficult as well. But I didn't get that credit. I disputed it then suddenly I got a transaction of 49 pounds today saying I have subscribed and agreed to their terms and conditions. Avoid, big red flag. It's a scam company. I am gonna report it as well.
5 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Dr Hassan Masood Jafri, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your O2 top-up with PIN Code 9303 **** **** 4038 or your number ending in 1783 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are informed of our terms and conditions during checkout. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Scammers and thieves
Scammers and thieves, avoid them. Subscription for £49.
5 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Alexandru Boscanean, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your EE top-up with PIN Code 1618 **** **** 5903 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are informed of our terms and conditions during checkout. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
very easy to top up
5 August 2026
Reply from Prepaid Mobile Recharge
Hi Donald, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Be very careful before using this…
Be very careful before using this website.
At first glance, it looks like a normal mobile top-up service. The page mainly asks for your mobile number and how much credit you want to buy, so it's easy to assume you're making a one-off purchase.
What I didn't realise was that I had apparently signed up for a £49 per month subscription. The information about the membership is displayed in much smaller text and is easy to miss, especially if you're using the site quickly on a phone.
Even the confirmation emails didn't make it obvious that I had subscribed to a recurring monthly membership, so I only discovered it after seeing the charge.
In my opinion, the website's design is misleading and could easily cause customers to believe they are simply purchasing a mobile top-up rather than enrolling in an ongoing subscription.
My advice is to read every page very carefully before entering your payment details. If you're only looking to top up your mobile, make sure you understand exactly what you're agreeing to before completing the purchase.
Update 10/08/2026
They have charged another £49 today, it is showing as pending.
If first payment they took was an autorised subscription what is the justification for today.
They have kept my bank details and charging it as they please.
1 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Kamal, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Mark Dodds, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Experience
This is a scame guys, Dont trust on them because once i recharge with 5 Pounds and use my credit card than Suddenly after 2-3 days i got deduction of 48 Pounds Automatically from my Card.
Now i m fighting for chargeback and for my money.So never trust these type of third party services.
Proof-
Ref: Ref: 1416751811006
Dear MR Harjinder Pal Singh,
This is with reference to your request regarding the disputed transaction(s) on your SBI Credit Card No. XXXXXXXXXXXXXX95.
Below mentioned are the transaction(s) which are disputed by you.
Serial No. Transaction Date Merchant Name (Description) Transaction Amount (INR)
1 08/11/2026 00:00:00 Prepaidmobilerecharge Nicosia CYP 6308.04
Thanks & Regards
Harjinder
+44 7337 434039
4 August 2026
Reply from Prepaid Mobile Recharge
Hi Harjinder Pal Singh, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Should have to go through all these…
Should have to go through all these pages just for a top-up they make.you have or they'll erase your number
4 August 2026
Reply from Prepaid Mobile Recharge
Hi KYLE MACVICAR, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
EE PAYG £49 extra char
I paid £15 on Saturday to topup my new EE simcard this is for a month. On Tuesday another £49 was taken from my account. I phoned and a foreign woman spoke very calmly its in the t&c’s you will get nothing back. I will talk to Argos and EE but I am sure they already know . I will now be careful where I shop .
4 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Michael Warriner, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
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