Prepaidsims Reviews 150

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, prompt responses, and supportive assistance when issues arise. Many people find the service to be amazing, noting the ease of installation and activation of both physical SIMs and eSIMs, which often work instantly upon arrival in various destinations. The products provide reliable coverage during travels, allowing users to access essential services like Google Maps and messaging apps. However, some customers also noted occasional issues with product functionality, such as SIMs not working at all or experiencing intermittent connectivity, which caused frustration during their trips. A few other people also felt that information about product limitations, like streaming restrictions or the lack of MMS, was not clearly communicated, leading to unexpected inconveniences.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use, speed,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the ease of... See more

Location

People report ambiguous experiences with location, with some customers praising its functionality for... See more

Customer service

Customers had positive experiences with customer service, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

Easy delivery of physical sims for April UK trip and recently just an esim in South Africa and all went perfectly. I've used prepaid sims a few times and happy with them.

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more


Company details

Information provided by various external sources

We offer top prepaid travel SIM cards covering over 100+ of the world's destinations. Buy a prepaid travel SIM for on your next holiday and stay connected like a local. Check out the latest deals on roaming free prepaid SIMs for Australian travellers a...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

150 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Simple process

Simple process. Once paid for, received an email with instructions and it was so easy. Before turning off my phone in the plane, I switched all calls and data to be via Esim. Upon arrival in Paris, turned my phone on and voila! I had internet. It was easy and efficient. Very impressed ❤️

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Not existent after service

Purchased a USA SIM card which did not work. I reached out to prepaidsims three days ago and still no response. In the end I called the carrier of the SIM card (ultra) and they solved the problem. Very frustrating when you are overseas and there is no help. I usually purchase from sim corner and will not purchase from prepaid sims ever again.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor instructions but good once it works

I purchased a 20GB Asia eSIM recently and it did not work as per the instructions. By the time I was able to contact support and troubleshoot, it had been charged international roaming fees and data costs that offset any potential money I would have saved by having the eSIM. Not a great experience and I will use another company for eSIM next time.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great coverage

It activated on the correct date, easy to install and purchase. Has given us great coverage across Hong Kong and Japan

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the price

Happy with the price for calls, texts and data. Had a bit of trouble in activating it on arrival in NZ, as tapping the QR code in the email wasn’t working for me. However I persevered and got connected after 5-10 minutes. No issues since.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Travel Sim

The sim arrived , I put it in my phone just prior to arrival and upon arriving it just kicked in and worked perfectly

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless to connect

It was seamless to use when I landed in Japan. Hadn't even transferred between Sims but I was connected.
Was concerned with whether I had 20GB as phone was giving me my usage and then indicated I only had 2GB. Alvin answered my questions quickly and confirmed I had 20GB

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service I got…

I'm very happy with the service I got for my physical simcard. Even if you put the activation date 1 day before using you can still activate it when you arrive in the country you've put for the simcard. Help support is really good! And I would recommend to many others going outside of the country.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value and great service on Travel SIMs

Good value, easy to order and quick delivery of physical SIMs via post or eSim info via email. Set up instructions work really well and when my technical skills let me down, Alvin, the travel Sim specialist answers emails really fast to sort me out. I am a very happy customer.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Didn't let us down!

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our phones on. They also provided excellent coverage throughout our travels. We wouldn't hesitate to use them again or recommend them to others.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It does what’s on the label

It does what’s on the label! Automatically recognises you’re in a covered country and instantly connects you to the best available network. Have been using it for several years and recommended it to friends and people I meet. I hope it works for people who want to buy it outside Australia.

7 April 2026
Unprompted review

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