Prepaidsims Reviews 

178
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

We are travelling in Europe, both with multiple 30-day travel sims we swap out as required. At the change over date, month 3, my wifes new sim would not connect. Anna, with Alvins support, maintain... See more

Rated 5 out of 5 stars

I've never used an e-Sim before, and was definitely nervous about it. The emails that came through after purchasing were clear about what to do to activate it etc., which was my main worry (be... See more

Rated 5 out of 5 stars

The Prepaid eSim was easy to set up when I got to Thailand and worked flawlessly while I was there. It was also very easy to order and quite affordable.

Rated 5 out of 5 stars

Had some troubles with my phone downloading an eSIM. Sent an email to customers support. Anna was great! Helped me to solve my problems with prompt replies and actions. Really appreciate her profes... See more

Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.6

All reviews

(178)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy sim or esim!

Easy delivery of physical sims for April UK trip and recently just an esim in South Africa and all went perfectly. I've used prepaid sims a few times and happy with them.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. Despite not being a "chat" service, my emails were answered in less than 30 minutes each time. And, Alvin easily solved my problem which was "user" error. He helped me understand and hopefully next time I purchase an eSim from PrepaidSims for travel I will remember the steps tobdo on landing in my new country. Thanks!!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I was able to make WhatsApp calls, hotspot to another device & use my phone whilst travelling. This eSIM has done what it advertised what it would do. I was nervous about installing & using an eSIM for the first time. The email instructions I received were clear & easy to follow which allayed my fears

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Simple process

Simple process. Once paid for, received an email with instructions and it was so easy. Before turning off my phone in the plane, I switched all calls and data to be via Esim. Upon arrival in Paris, turned my phone on and voila! I had internet. It was easy and efficient. Very impressed ❤️

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Not existent after service

Purchased a USA SIM card which did not work. I reached out to prepaidsims three days ago and still no response. In the end I called the carrier of the SIM card (ultra) and they solved the problem. Very frustrating when you are overseas and there is no help. I usually purchase from sim corner and will not purchase from prepaid sims ever again.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor instructions but good once it works

I purchased a 20GB Asia eSIM recently and it did not work as per the instructions. By the time I was able to contact support and troubleshoot, it had been charged international roaming fees and data costs that offset any potential money I would have saved by having the eSIM. Not a great experience and I will use another company for eSIM next time.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great coverage

It activated on the correct date, easy to install and purchase. Has given us great coverage across Hong Kong and Japan

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the price

Happy with the price for calls, texts and data. Had a bit of trouble in activating it on arrival in NZ, as tapping the QR code in the email wasn’t working for me. However I persevered and got connected after 5-10 minutes. No issues since.

27 April 2026
Unprompted review

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