Prepaidsims Reviews 

176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support staff, who often go above and beyond to resolve issues. The products, including both physical SIM cards and eSIMs, are frequently described as reliable, easy to install, and providing excellent coverage during travels. Many users appreciate the seamless activation process and the immediate functionality upon arrival at their destination, making their trips more convenient. However, some customers also noted issues with SIM cards not working upon arrival or experiencing connectivity problems in certain locations, leading to frustration. A few other people also felt that customer support was occasionally condescending or unhelpful, and some had questions about data routing through unexpected countries.

What people talk about most

User experience

Reviewers express satisfaction with the user experience, often describing it as easy to use, simple, and... See more

Product

Reviewers highlight positive aspects of product, with many finding the SIMs to be fantastic and reliable,... See more

Service

Users describe positive interactions with service, with many highly recommending it for overseas trips and... See more

Location

Clients share ambiguous opinions on location, with many reviewers successfully using the service in various... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(176)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did everything as described

Did everything as described. Able to access all social media and news etc all throughout Hong Kong, Macau and China. Excellent for Alipay and local apps as well.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this card

Love this card. Easy to start, easy to use. No problems at all. I'm glad I bought esim upfront, so I was connected straight in the airport.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy with mobile service and customer service

Very Happy with mobile service and customer service. Few hiccups occurred when trying to connect and I thought I'd be left stranded in Japan. Was able to reach out and speak with Anna who has been super helpful. Sim works perfectly in Hakuba ski mountains. I have a Samsung Note 10+ which allows me use of dual sin ( or have two sims at the same time)... a tip. Set the sim up once you reach your destination not before. I tried to do it in advance so that when I turned my phone on arrival to Japan it would work. That didn't go to plan and needed to delete the settings and restart all over again. Worked without a hitch second time round with the help from Anna. Unlimited 15 days will more than me enough. Google maps works great as well. I would recommend this physical sim. coverage is great and plan is affordale

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Installation was straight forward.
Unlimited txt and calls.
You don't get Mms.
Although you can use data ans messanger or wattsapp to send pictures.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

So far so good.

So far so good .I have purchased for a future date so am unable to give a comprehensive conclusion to my experience as yet.. the sim was delivered in an acceptable time.

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Customer service was excellent. I would definitely use again and recommend to others.

The level of customer service was excellent. I had trouble getting my physical SIM to connect while in Japan however the tech support by Prepaid SIMs was excellent. At first my SIM would not connect to the local Japanese networks and I wasnt sure if it was my inability to work it out, it was a scam, or the SIM was causing it. However a continuous chain of emails to one another to sort it out worked reasonably quickly - which I really didnt expect considering we were in 2 different countries and were relying on emails and screen shots. The coverage itself was excellent while in Osaka and the surrounding areas. The only place I didnt have coverage was at a very high altitude and it was only for a period of a few minutes so I guess thats while it was searching, and I think there was one spot underground in a train station. However moving to a different location very close by rectified the signal strength.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE, given wrong sim and then they have not responded,

We ordered a 30 day SIM card with unlimited data to be used in theUSA and gave the correct activation date. Upon arrival and inserting the sims, neither would work. I contacted the company (whjcb was hard given the time difference and being Christmas week) and initially received a response saying that we had been sent the wrong sim and they could active the one we had been given remotely or be given a refund. Then radio silence. So we then didn’t have a sim card that worked and had to spend a lot more money than we had using this company to get one in the USA. I have since contacted them multiple times with zero response. DO NOt recommend this company.

22 December 2025
Unprompted review

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