Prepaidsims Reviews 

178
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent coverage and reliable performance of the SIM cards, which often worked immediately in various international destinations. Many people found the setup process straightforward. The customer service also receives high marks for its helpful, responsive, and supportive assistance, ensuring a smooth experience. However, some customers also noted that their SIM cards occasionally did not activate or work as expected upon arrival, causing frustration. A few people felt support staff were condescending or unhelpful. There were also mentions of coverage not being available in some specific locations or countries.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the eSIMs easy to set up, activate, and... See more

Product

Reviewers express satisfaction with the product, highlighting its reliability and functionality for both... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Location

Consumers find location to be ambiguous, with many reporting successful usage across various global... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent, fast, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

178 reviews

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No recent history of asking for reviews

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4.6

All reviews

(178)

176 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE, given wrong sim and then they have not responded,

We ordered a 30 day SIM card with unlimited data to be used in theUSA and gave the correct activation date. Upon arrival and inserting the sims, neither would work. I contacted the company (whjcb was hard given the time difference and being Christmas week) and initially received a response saying that we had been sent the wrong sim and they could active the one we had been given remotely or be given a refund. Then radio silence. So we then didn’t have a sim card that worked and had to spend a lot more money than we had using this company to get one in the USA. I have since contacted them multiple times with zero response. DO NOt recommend this company.

22 December 2025
Unprompted review
Rated 3 out of 5 stars

Japan

As far as Japan goes, 'unlimited data' is not how we know it in Australia.
If you use a certain amount of gig I believe around 5 you get throttled down to an unusable speed. It's a thing in Japan. Don't watch any streaming services without WiFi connection.
Apparently it resets but that didn't help when I was stranded without maps. If this info was available upon purchase then It must have been well concealed.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

A great SIM card!

In Feb 2025 we used a "30 day unlimited data" SIM which satisfied all our needs. The lack of a phone number was addressed by using WhatsApp for calls.
Which is why we're using the same SIM for our next tour in 2026.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great prices, exceptional service

Besides the great prices and rewards for being a repeat customer, the best part of Prepaidsims is their service. No matter what your query is, even if it relates to my Australian carrier, Prepaidsims always replies to my emails promptly with adequate information to resolve my overseas SIM usage. It is rare these days for an online business that actually care about the correct functioning of the eSIM or SIM purchased to ensure the customer has a great experience overseas.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Contact travel companions

Was extremely comforting to be able to access data anyway.
Being able contact travel companions via messaging service like Whatapp made things very convenient.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

PrepaidSims, the one.

Glad I choose PrepaidSims service for my mobile data needs. It was easy to setup, support staff was quick, responsive and super helpful.
I will definitely recommend them to friends and families. 👍👍👍

14 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used prepaid sims on several…

I have used prepaid sims on several holidays and have never had a problem using them. They are invaluable for navigating (using google maps) and for local calls.
We have several more holidays in the pipeline and will definitely use prepaid sims.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

SIM is exactly what I was looking for

The SIM is exactly what I am looking for for my 2026 travels. I had a couple of questions prior to purchase and they were answered immediately. Love the how-to-guide that came with the SIM. These were also followed up with email instructions.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Consistently positive experience

I have had consistently fantastic experience with Prepaid Sims. I have travelled to many destinations all over the world and have never been let down by the travel sim cards purchased from Prepaid Sims; on the contrary - I have enjoyed great connectivity, access to the internet and Google Maps and WhatsApp. During my recent trip to mainland China I enjoyed access to Google and WhatsApp thanks to Prepaid Sims. Highly recommended!

20 October 2025
Unprompted review
Rated 4 out of 5 stars

Easy set up

Everything seemed to work perfectly until I tried to send an SMS with a photo attached. The error message said my data balance was zero and so the message was not sent. This caused some angst until I my enquiry told me that SMS messages could not contain attachments but could do so with Messenger or WhatsApp! Otherwise, no problems. Easy set up.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Order online. Arrives by post if that whats you choose. Simply instructions that work! No fault while away overseas. I would certainly order again for any future trips.

14 November 2025
Unprompted review

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