Superbly quick delivery, especially with the cooling bag. The chocolate was good but overpriced. If you had gone cheaper perhaps you wouldn't have had to just sell online and close your real life outl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.
The mint chocolates are discoloured I assume from heat. Packaging and speed of delivery was very good.
Lovely, helpful service. Had a problem with a product they responded to and fixed quickly
Company details
- Chocolate Artisan
- also in
- Chocolate Factory
- Chocolate shop
- Confectionery
- Corporate gift supplier
- Gift shop
Written by the company
Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.
Contact info
Unit 8 Powergate Business Park, NW10 6PW, London, United Kingdom
- ecommerce@prestat.co.uk
- prestat.co.uk
4.2
Great
242 reviews
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Hasn’t replied to negative reviews
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I purchased some champagne truffles in…
I purchased some champagne truffles in the half price sale and even though a bargain I'd planned to have one a day and make them last .They arrived at ten thirty and had gone by midday need I say anymore absolutely delicious!
1 June 2026
Very quick and well packaged order!
Very quick and well packaged order!
Chocolates are so lovely and second to none!
22 May 2026
Faultless…can’t ask for more
12 May 2026
DELICIOUS
It was a gift
quickly sent and received
I've been said that chocolate eggs were delicious.
L. from France
30 March 2026
Quality product!
My order was dispatched as promised and the quality of the product was brilliant.
30 March 2026
Do not expect a smooth delivery
Real issues with the delivery company. It is not DPD it DPD interlink the cheaper company that cannot make an effort to deliver. After the first delivery attempt to the WRONG address I downloaded the app, the second attempt was again at the WRONG address this despite downloading the delivery app and adding pictures. The third attempt was at local place. This is not directly Prestat's fault but charging for a premium service and offering a second rate delivery company sours the experience. I've only ordered twice a few years apart and this is the last time.
30 March 2026
Very helpful customer service!
24 March 2026
Absolutely love Prestat
Absolutely love Prestat, my wifes favourite chocolates. Delivery was on time and chocolates were amazing. Thank you
4 March 2026
Deliciousness in a box
Delivery since I don't see it at my Waitrose. Taste. Packaging.
Quality.
2 March 2026
Perfection
15 January 2026
Fabulous chocolates
Fabulous chocolates, well packaged arrived promptly. Definitely will buy again
30 January 2026
Delicious chocolates
Delicious chocolates , fast delivery , well packaged , the perfect gift !
27 January 2026
Delicious mini mince pies with top…
Delicious mini mince pies with top quality ingredients and the gingerbread chocolate is perfect for winter nights
26 January 2026
Champagne Truffles in a Christmas Tree bauble box
I wanted to buy a box of champagne truffles before Christmas, but they were sold out.
After Christmas I found them in the sale in boxes of Christmas Tree baubles. Six in each box. I bought six boxes.
They are still very delicious.
24 January 2026
Great Products/Service
Great service! Amazing products. My order arrived from the UK is a manner of days. It was carefully packed and all items were is perfect condition.
Thanks, Prestat! Cheers!
20 January 2026
Did not come in time despite paying for…
Did not come in time despite paying for express delivery
19 January 2026
Beautiful chocolates
Super quick delivery and the most beautiful chocolates. A lovely treat and appreciated gift.
11 January 2026
It all comes down to Lola
It all comes down to Lola! She is a wonderful Prestat partner. Lola connects with me early on each holiday season and handles it all - simply sending me an easy-to-pay invoice at the end.
29 December 2025
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