Prestat Reviews 

242
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers frequently mention that the products are exceptionally delicious, beautifully presented, and arrive promptly for every occasion. Many consumers highlight the impressive quality of the chocolate, noting that ordering is straightforward and reliable. Buyers often choose these items as wonderful gifts because the presentation and taste consistently exceed expectations. However, some people mentioned issues with unexpected delivery delays and short product shelf lives. A few reviewers also noted that certain items felt a bit overpriced relative to the discounts provided. Others experienced occasional packaging flaws or found that goods arrived in less than pristine condition.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste, brilliant... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express a mix of strong satisfaction... See more

Order

Customers had ambiguous experiences with order, as many reviewers highlighted efficient ordering and prompt... See more

Price

Users describe ambiguous interactions with price, as some consumers feel the items are too expensive given... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superbly quick delivery, especially with the cooling bag. The chocolate was good but overpriced. If you had gone cheaper perhaps you wouldn't have had to just sell online and close your real life outl... See more

Rated 4 out of 5 stars

Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.

Rated 4 out of 5 stars

The mint chocolates are discoloured I assume from heat. Packaging and speed of delivery was very good.

Rated 4 out of 5 stars

Lovely, helpful service. Had a problem with a product they responded to and fixed quickly


Company details

  1. Chocolate Artisan
  2. also in
  3. Chocolate Factory
  4. Chocolate shop
  5. Confectionery
  6. Corporate gift supplier
  7. Gift shop

Written by the company

Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(242)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I hope the chocolates are worth the wait!

I placed an order on 28th November and today (11th December) I am still waiting for my package. Apparently it was sent out on December 4th tracked Royal Mail 24 hr. Customer services do not have a phone number so contact is by email or message and although they say they respond in a few hours that is not my experience. I have messaged and emailed and eventually phoned their London shop and asked if they would message them, Today I had a response and it is due to it being a very busy time for the company and Royal Mail I should wait a bit longer and contact them again if the package doesn't arrive within seven working days. Goodness knows how they're to cope when the real Christmas rush begins! I just hope these chocolates are worth the wait and the shelf life is still in date if and when they eventually come. I should say that at the moment it does look to be a Royal Mail problem but customer services have just brushed it aside and made no attempt to help.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Delivery took too long. Large box costing £120 not delivered. Took many calls and emails to resolve and eventually they posted it with no explanation of what went wrong. Packaging poor and will never trust Evri.

10 November 2025
Rated 3 out of 5 stars

Thin & tasty but stuck together

The chocolates were tasty but 1/2 of them were stuck together like they were melted. I paid a lot of money to get them shipped to the USA. I think next time it’s best to buy them in the UK.

10 November 2025
Rated 3 out of 5 stars

Great idea, but a somewhat disappointing present

The box of chocolates were a birthday present for my daughter.
I thought that the packaging inside the box would be appropriate for the number of chocolates purchased. However, it just looked as though chocolates were missing. Also, there was no indication as to which chocolates the box contained. These issues were not made clear when ordering. I think the choose your own chocs is a great idea. But I was very disappointed with these as a gift due to the aforementioned reasons.

7 November 2025
Rated 4 out of 5 stars

Would Happily Order Again!

Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.

17 October 2025
Rated 5 out of 5 stars

Purchased as a gift for a friend’s…

Purchased as a gift for a friend’s special occasion. The presentation and quality were perfect, and I received lovely feedback about the taste, especially the creme filled centres. A beautifully made gift box of chocolates.

3 October 2025
Rated 5 out of 5 stars

Superb Chocolate

Prestat chocolates and truffles are wonderful. Delivery is quick and well packed. Very pleased with my recent order.

18 September 2025
Rated 5 out of 5 stars

A Taste of Heaven

These chocolates are second to none. I first got these as a gift from someone. The flavours are unusual but delicious. Shame the box isn’t bigger. These are definitely not for sharing as there’s only one of each. Would definitely recommend you buy them & get a taste of heaven

16 September 2025
Rated 1 out of 5 stars

Very disappointed

Was really looking forward to giving my wife these "royal " treats ,but tbh I was so disappointed, I no the product was close to its sell by date but even so I didn't think it was that good , I have paid less for a nicer chocolate than these inc mainstream manufacturers, im glad I paid £21 and not £42 , I will not be a repeat customer

13 September 2025
Rated 2 out of 5 stars

Awh I was so looking forward to these

Awh I was so looking forward to these, they came a bit cloudy, as if the chocolate had been sitting around for a while, they were very sweet- I know it’s chocolate! But I like flavour texture adventure!
Sadly won’t be coming back! And the box decoration was dull not luxury enough- bring back the gold

8 September 2025

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