I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more
Company replied
I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more
Company replied
Our customers absolutely loved it! We ordered branded hampers to be delivered to our clients before the Christmas peak season, all delivered on time to each address. I also want to give a shout... See more
Company replied
3.8
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prestigehampers
Hello,
We're happy to hear that you found it easy to order with plenty of choices. Thank you for your positive feedback!
Kind regards,
Katie
Claimed credit from points that wasn't…
Claimed credit from points that wasn't applied to my total, I have paid for yearly delivery never seem to get it,
25 October 2025
Reply from Prestigehampers
Hello Kim,
We appreciate your feedback and apologize that your points weren't applied, and for the delivery issues.
Kind regards,
Katie
I glad with all the varíete of gifts…
I glad with all the varíete of gifts that you offers. Card a and video message is wonderfull to custom your Delivery. Pretty nice! Thank you!!
20 October 2025
Reply from Prestigehampers
Hello,
We're glad you appreciated the variety of gifts and the option to add a customized card and video message to your delivery. Thank you for your wonderful feedback!
Kind regards,
Rosie
Dreadful experience
Dreadful experience, being fobbed off by customer services, told to wait & see if it arrives - a surprise birthday gift. Ordered back in September. Guess what it didn’t arrive & they don’t know when it will. The flowers will be in some state. They just hide behind the terms & conditions:
‘Please note that deliveries to certain areas, like Scotland, Northern Ireland, and other remote regions such as Jersey, sometimes take a little longer than usual, as explained in our terms and conditions.’
Customer services seem to have a copy & paste script & avoid questions. You get your delivery charge refunded if not delivered within 3 working days. As my delivery date was a Saturday, the flowers will be wilted, but that is tough look - should have read the T&C’s. Also the tracking link I eventually got states awaiting item. I wanted to do something nice for my friends special birthday & now she thinks I sent her nothing, so disappointing. So I can’t recommend using this company, unless you live in close proximity to them.
18 October 2025
Unprompted review
Reply from Prestigehampers
Hello Noelle,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the disappointment caused by the delay to your delivery, especially as this was intended as a thoughtful gift for a special occasion. We completely understand how upsetting this must have been.
While deliveries to certain regions can occasionally take longer in transit due to courier logistics, we recognise that this situation has caused frustration. Your comments have been shared with both our customer service and delivery partners to review how we can improve communication and reliability in these cases.
We truly regret that we were unable to meet expectations on this occasion and appreciate you bringing this to our attention.
Kind regards,
Katie
Ordered the £54.99 xmas hamper what a…
Ordered the £54.99 xmas hamper what a disapointment wicker tray small content like mini bottle of drink not worth £54.99 dont buy go to M&S
18 October 2025
Unprompted review
Reply from Prestigehampers
Hello Michelle,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you were disappointed with the Christmas hamper and felt it did not represent good value. This is certainly not the experience we want our customers to have. We will share this with our team.
Warm regards,
Tom
Lovely gift ideas and easy to order and…
Lovely gift ideas and easy to order and pay,,thank you
13 October 2025
Reply from Prestigehampers
Hello Marie,
We're happy to hear that you found lovely gift ideas and that ordering was easy. Thank you for your positive feedback!
Kind regards,
Tom
Reply from Prestigehampers
Hello Joanne,
We're glad our hampers met your expectations and were affordable. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Katie
A Beloved Gift
Purchasing the perfect family gift from another continent isn’t easy, and forget the difficulties of shipping! This is the perfect solution, and was loved last year by the family. I’m starting a tradition now as this is year two of forever.
5 October 2025
Reply from Prestigehampers
Hello Joan,
We're happy to hear that our service provided the perfect solution for your family gift! It's wonderful to know you're starting a tradition and that it was loved. Thank you for your positive feedback.
Kind regards,
Katie
I needed a delivery the next day ( on a…
I needed a delivery the next day ( on a Saturday too) and they did it ! To the stage door of a theatre, which is tricky . Apparently the truffles were delicious. A job well done . I would use them again .
28 September 2025
Unprompted review
Reply from Prestigehampers
Hello Joy,
We're happy to hear that we were able to successfully deliver the truffles the next day, even on a Saturday, and to a tricky location! We're glad the recipient enjoyed them. Thank you for your positive feedback; we appreciate it!
Kind regards,
Katie
I live in Australia and wanted to send…
I live in Australia and wanted to send 2 hampers to 2 different friends in the UK so the site was exactly what I need.
It was a very easy site to use and and had a lot of detail. Finding the UK addresses was very easy to find as well.
I will be using this site in the future if I need to send more hampers. Thanks for the great site
28 September 2025
Reply from Prestigehampers
Hello Carey-Ann,
We're happy to hear that our site was easy to use for sending hampers to the UK from Australia. It's great to know you found the address finding process simple and detailed. Thank you for your positive feedback; we appreciate it.
Kind regards,
Katie
Very quick service!
Very quick service!
My uncle loved his cheese hamper!
Excellent choices of hampers and goodies!
26 September 2025
Unprompted review
Reply from Prestigehampers
Hello Celia,
We're happy to hear that your uncle enjoyed the cheese hamper and that you were pleased with our quick service and hamper choices. Thank you for your positive feedback!
Kind regards,
Tom
Ordering on my cellphone
I used your website on my cellphone. It wasn't really cellphone friendly. Was able to get everything done, but wasn't easy.
When I pick an item, it allowed me to send the item to more than 1 person quite easily. However, it wasn't easy to add another item for the one person. It would be nice if after selecting an item for the cart, that it had an easy button to continue shopping before having to go to cart.
It might have been easier to have ordered on my computer instead of cellphone, but my laptop is not working.
25 September 2025
Reply from Prestigehampers
Hello Cathy,
Thank you for your feedback. We apologize that our website wasn't fully mobile-friendly and that adding items wasn't easy. We appreciate your suggestions about the "continue shopping" button.
Kind regards,
Tom
Reply from Prestigehampers
Hello Irvin,
We're happy you find it a great value. Thank you for your positive feedback; we appreciate it a lot.
Kind regards,
Tom
What an awesome company to deal with
What an awesome company to deal with, they were so helpful.
My daughter looks forward to each hamper I send to her. She says they are really good quality items in it.
Being on the other side the world it is so great knowing I can send something
special that she will love.
Thanks guys, Richard (New Zealand)
5 September 2025
Unprompted review
Reply from Prestigehampers
Hello Richard,
We're happy to hear that your daughter enjoys the hampers! It's great knowing we can help you send something special, even from so far away. We appreciate your positive feedback.
Best wishes,
Prestige Hampers
I ordered a hamper for over £120 for…
I ordered a hamper for over £120 for next day delivery. It did not arrive and when we contacted them we realised they haven’t even shipped it and cancelled the order without our consent!!! Never saw a company like this. So unprofessional and unreliable. I don’t recommend this company to no one.
26 August 2025
Unprompted review
Reply from Prestigehampers
Hello Neri,
We are very sorry to hear that the hamper you ordered did not arrive and that the order was canceled without your permission.
I have requested further information.
Kind regards,
Rosie
i find your site easy to read and has a…
i find your site easy to read and has a great selection of products related to the search criteria. checkout proved to be clear and easy to use.thanks. need another gift sent early september so will be returning to your site tenthish . it will be to the same address but the lady of the house this time .
27 August 2025
Reply from Prestigehampers
Hello Arthur,
We're happy to hear that our site was easy to navigate and that you found a great product selection. We appreciate your kind words about the checkout process. We look forward to assisting you with your next gift in September!
Kin regards,
Rosie
I am in Australia and found the website…
I am in Australia and found the website easy to navigate
20 August 2025
Reply from Prestigehampers
Hello Michelle,
We're happy to hear that our website was easy to navigate from Australia. Thank you for your positive feedback and for taking the time to share.
Kind regards,
Rosie
The Best Money Can Buy Hampers
My family and I have been using Prestige Hampers for years for many different occassions. Each hamper is so pretty to look at and the quality of the food and drink is absolutely the best. you definately get your money worth and the prices are very reasonable to suit all budgets. Thank you so much Prestige Hampers
13 August 2025
Reply from Prestigehampers
Hello Catherine,
We're happy to hear that your family has enjoyed our hampers for years! It's great to know you appreciate the presentation and quality, and that our range suits different budgets. Thank you for your positive feedback.
Kind regards,
Rosie
Reply from Prestigehampers
Hello Rob,
We're happy to hear that you had a positive experience with our wide selection, simple ordering process, and fast delivery. We appreciate your feedback!
Kind regards,
Rosie
Reply from Prestigehampers
Hello Simon,
We're happy to hear that you find our products great and easy to order. Thank you for your recommendation; it means a lot to us!
Kind regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.