I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more
Company replied
I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more
Company replied
Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient. My Hamper reached its destination.
Company replied
3.8
Great
10k reviews
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…Good experience
Easy to navigate website and pay even for me who rarely orders online
20 November 2025
Reply from Prestigehampers
Hello Sharon,
We're happy to hear that our website was easy to use, even with limited online ordering experience. Thank you for your positive feedback!
Kind regards,
Rosie
Chat was helpful
Was tricky to find where I put my discount code but chat was really helpful and I placed my order within minutes. Will use again.
19 November 2025
Reply from Prestigehampers
Hello,
We're happy to hear that our chat support was helpful in resolving the discount code issue and that you were able to place your order quickly. We appreciate your feedback and look forward to serving you again.
Kind regards,
Tom
The website is very user friendly
The website is very user friendly, and the good varieties.
19 November 2025
Reply from Prestigehampers
Hello Peter,
We're happy to hear that you found our website user-friendly and appreciated the variety. Thank you for your positive feedback!
Kind regards,
Rosie
We have used them for 3 years now for…
We have used them for 3 years now for Christmas gifts for family. Always had great feedback from family saying items included were always great quality and varied. Makes a great gift when you're not sure what to get. As son said it's a treat opening and trying all the items.
15 November 2025
Reply from Prestigehampers
Hello Wendy,
We're happy to hear that our gifts have been a hit with your family for the past three years! It's great to know that the items are high quality and offer a nice variety. We appreciate you sharing that it makes a great and fun gifting option.
Kind regards,
Rosie
Found online from Holland
Found online from Holland. Delevering exact in time.
7 November 2025
Unprompted review
Reply from Prestigehampers
Hello,
We're happy to hear that your delivery from Holland arrived exactly on time. We appreciate your feedback and are grateful for your review.
Kind regards,
Rosie
Beware their system may change your preferred delivery date!
Placed an order for a hamper to be delivered in December and the recipient received it yesterday (mid November!) Their system changed the delivery date so just be aware!
Sure the contents will be ok for Christmas but a lovely card and thank you note 5 weeks too early was NOT my plan!!
(Confirmation email of my order arrived AFTER the parcel was dispatched?!)
14 November 2025
Unprompted review
Reply from Prestigehampers
Hello Alyson,
Thank you for your review.
We're sorry the hamper arrived earlier than expected, altering your planned surprise.
I can confirm that we do not alter delivery dates, and we’re sorry that your confirmation email was not received until after your order had already been dispatched.
Kind regards,
Rosie
Christmas Joy with Prestige
Easy to view hampers and the contents are listed . Lovely choices and well presented. I have ordered previously and received positive reports from the recipients.
13 November 2025
Reply from Prestigehampers
Hello Mairi,
We're happy to hear that our hampers are easy to view and that the contents are clearly listed. We appreciate your positive feedback regarding the lovely choices and presentation. Thank you for being a repeat customer!
Kind regards,
Katie
A gem of a business - tasty, quality items delivered with beautiful presentation
I received the 'Birthday Brilliance' hamper in September. Within days I had gobbled it all! I was impressed with the quality and taste of the treats - the fudge and cake were particularly divine - and with the presentation of the gift on arrival. Beautifully packaged, with a real premier-feel to it.
I was suitably impressed and have started to use the company to send similar presents out to my own friends.
Moreover, the date I required for birthday delivery was available (AND free on this occasion) with only 4 days to go.
What a gem of a business!
28 September 2025
Reply from Prestigehampers
Hello,
We're happy to hear that you enjoyed the Birthday Brilliance hamper! It's wonderful that the quality, taste, and presentation impressed you so much. We appreciate you choosing us to send gifts to your friends and are glad the delivery date worked out perfectly. Thanks for your positive feedback!
Kind regards,
Rosie
Easy to order from
I have just ordered Hampers from prestigehampers.co.uk, the website is very easy to manage and they have plenty of options to choose from. The process was easy as was check out. I am unable to review delivery yet but i'm hoping it will go smoothly
9 November 2025
Reply from Prestigehampers
Hello,
Thank you for your review.
We appreciate you taking the time to share your feedback. We're happy the website was easy to use and that you found a good selection. We hope your delivery goes smoothly!
Kind regards,
Katie
Lovely experience
Lovely experience. Such a selection to choose from, very difficult to know nice one to pick. I would say something for everyone. Many thanks.
9 November 2025
Reply from Prestigehampers
Hello Frances,
We're glad you enjoyed your experience and found a wide selection. We appreciate you mentioning that there is something for everyone. Thank you for your feedback.
Kind regards,
Rosie
Deeply Disappointed and Heartbroken Experience
Last year, my friend from Nigeria used this company to send me a birthday present, and everything went perfectly. Because of that, he decided to use them again this year to surprise me with a beautiful hamper worth over £90.
They even asked for my phone number in case there were any delivery issues — yet when the courier supposedly found the address “incorrect,” no one called or emailed me to confirm the flat number. The address was correct; only the flat number was missing. A simple call would have solved everything.
Instead, they marked the order as failed and refused to resend the gift or issue a refund. They only offered a £15 voucher — which is not only unfair but also deeply insensitive considering the circumstances.
This was meant to bring me a little joy during an emotional time since losing my son. Instead, it brought embarrassment, sadness, and disappointment.
It’s clear this company cares more about policies and money than people or compassion. I truly hope they reflect on how they treat customers and understand that sometimes, a small act of kindness makes all the difference.
(MEGAN.B) the customer service team be more compassionate and respectful!
6 November 2025
Unprompted review
Reply from Prestigehampers
Hello Ludimila,
Thank you for your review.
We appreciate your feedback and are sorry to hear about the delivery issue and the distress it caused, especially during such a difficult time. We regret that the process fell short of expectations.
The customer did not mention any sensitive reasons for sending the gift. Had this been shared, I can assure you that greater empathy would have been shown.
We have requested further information and hope to resolve this to your satisfaction.
Kind regards,
Tom
Absolutely wonderful
Absolutely wonderful, no hassle, no problem and soooooo easy to use.
Definitely recommend.
5 November 2025
Reply from Prestigehampers
Hello Lisa,
We're happy to hear that you found our product so easy to use and had such a wonderful, hassle-free experience. Thank you for your recommendation; we appreciate your feedback!
Kind regards,
Tom
Great quality of hampers
Have dealt with this company before and would highly recommend them.
1 November 2025
Reply from Prestigehampers
Hello June,
We appreciate your recommendation and are so glad that you've had positive experiences with us in the past. Thank you!
Kind regards,
Rosie
The payment portion was painless and…
The payment portion was painless and description of products were excellent.
1 November 2025
Reply from Prestigehampers
Hello George,
Thank you for your review.
We're happy to hear that the payment process was painless and that our product descriptions were helpful to you. Thank you for your feedback!
Kind regards,
Rosie
Came thru with the goods
I was initially disappointed with their service as the delivery was late and items damaged, however the way they dealt with it was impeccable, customer service and communication was faultless.
28 October 2025
Unprompted review
Reply from Prestigehampers
Hello Ayse,
We appreciate your feedback. We are happy to hear that our customer service and communication met your expectations in resolving the issues with the late delivery and damaged items.
Kind regards,
Tom
I have had the pleasure of using this…
I have had the pleasure of using this outstanding company’s services for four consecutive years now, and my experience has been nothing short of exceptional. Their commitment to quality and customer satisfaction is truly commendable. I want to extend my heartfelt thanks to the entire team for their professionalism and support throughout my journey with them. Keep up the fantastic work!
30 October 2025
Reply from Prestigehampers
Hello,
We appreciate you taking the time to share your wonderful, long-term experience. We're happy to hear that our dedication to quality and customer satisfaction has consistently met your expectations. Thank you for your kind words and continued support!
Best wishes,
Prestige Hampers
Great service!!!! Nice products and timely delivery.
This is the second time I am ordering and really great service!!!
28 October 2025
Reply from Prestigehampers
Hello Sara,
We are happy to hear that you had a great experience with our service again! Thank you for your continued support and positive feedback.
Kind regards,
Tom
Reply from Prestigehampers
Hello,
We're happy to hear that you found it easy to order with plenty of choices. Thank you for your positive feedback!
Kind regards,
Katie
Claimed credit from points that wasn't…
Claimed credit from points that wasn't applied to my total, I have paid for yearly delivery never seem to get it,
25 October 2025
Reply from Prestigehampers
Hello Kim,
We appreciate your feedback and apologize that your points weren't applied, and for the delivery issues.
Kind regards,
Katie
I glad with all the varíete of gifts…
I glad with all the varíete of gifts that you offers. Card a and video message is wonderfull to custom your Delivery. Pretty nice! Thank you!!
20 October 2025
Reply from Prestigehampers
Hello,
We're glad you appreciated the variety of gifts and the option to add a customized card and video message to your delivery. Thank you for your wonderful feedback!
Kind regards,
Rosie
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