Prestigehampers Reviews 

10,449
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process and easy-to-navigate website. Reviewers frequently highlight timely deliveries, often receiving hampers the very next day, and recipients express delight with the gifts. Some customers also found the service helpful, leading to quick resolution of their issues. However, some people mentioned significant dissatisfaction with customer service, citing unhelpful attitudes, lack of responsibility, and refusal of refunds. Product quality was also a concern for some, with items looking pathetic, being tiny or cheap, or arriving wilted or damaged, alongside delivery issues like failed attempts or missed dates.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast and reliable... See more

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the hampers,... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the ease of ordering and quick... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the good, helpful, and efficient... See more

Customer service

People report negative experiences with customer service, often citing poor attitudes and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more

Company replied

Rated 4 out of 5 stars

After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more

Company replied

Rated 4 out of 5 stars

I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more

Company replied

Rated 4 out of 5 stars

Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient. My Hamper reached its destination.

Company replied


Company details

  1. #352 of 374 best companies in Gift shop

Contact info

3.7

Average

TrustScore 3.5 out of 5

10k reviews

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3.7

All reviews

(10,449)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

Good service, great value, same day delivery, the birthdsy boy was elated and impressed with the quality!will order again

21 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Yvette,

We're so happy to hear the birthday boy was elated and impressed with the quality! We appreciate your kind words and look forward to your next order.

Kind regards,
Tom

Rated 5 out of 5 stars

The best present ever!

The best present ever!! My dad 85, was so happy and excited about this present.

I made the order the day before his birthday, as I had forgotten, and a lovely basket, with all the beautiful goodies, was delivered the very next day, on his birthday on the complete right time for a birthday present to arrive, and it was a Sunday.
I got top brownie points for the first time ever, for sending this present. Thank you! 🙂✨

10 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Mette,

We are so happy to hear that your father loved his birthday present! It brings us immense joy to know we could help make his day special, even with a last-minute order. Thank you for sharing your wonderful experience.

Kind regards,
Rosie

Rated 5 out of 5 stars

Great prompt service ..regularly used…

Great prompt service ..regularly used ,prices always great..a lovely gift for any occasion

16 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello John,

We're so happy you appreciate our prompt service and great prices. Thank you for your kind words!

Kind regards,
Tom

Rated 4 out of 5 stars

Great gift idea.

Great gift idea.
Prices are affordable too.

6 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Nina,

We're glad you were happy with the gifts we offer and the prices of our products. Thanks for your feedback; we appreciate it.

Kind regards,
Rosie

Rated 5 out of 5 stars

Very Highly Recommended

Second time we've used Prestige Hampers and we have been delighted with their product, presentation and very fast delivery, both times.
On the second occasion, we placed an order (from Australia), for a chocolate hamper, for my parent's 70th wedding anniversary, the day before. The order was delivered, on time, the very next day. My parents were delighted with the product and the presentation.
Very highly recommended for quality products, presentation and rapid on-time delivery.

28 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Les,

We're happy to hear that you were delighted with our product quality, presentation, and fast delivery for your parents' special occasion. Thank you for your high recommendation; we appreciate your positive feedback.

Kind regards,
Rosie

Rated 4 out of 5 stars

Great gift for my husband’s retirement

Great gift for my husband’s retirement. The cheeses are great quality. The fruits were a great selection and the snacks and drinks - lovely. He thoroughly enjoyed tucking in.

2 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Rachel,

We're happy to hear that the retirement gift was a success! It's great your husband enjoyed the cheeses, fruits, snacks, and drinks. Thank you for your positive feedback.

Kind regards,
Rosie

Rated 5 out of 5 stars

Priced perfectly

Priced perfectly, arrived as promised, beautiful flowers, prosecco, candle & chocolate, a very well received 60th birthday gift.

1 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Keri,

Thank you for your review.

We're happy to hear that the beautiful flowers, prosecco, candle, and chocolate made for a very well-received 60th birthday gift. Thank you for your positive feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Looking for a gift hamper for family…

Looking for a gift hamper for family member birthday in UK. The range of hampers across different suppliers varies considerably, many are very old fashoined looking and the inclusion of wicker baskets or excessive packaging to cover up the fact that the actual contents are mean and cheap make the buying experience a nightmare when also doing that online. So, looking at Prestige options they looked to be better than some. The response from my family member was very positive when the hamper arrived. The post was on time and not too costly with alerts and updates on its ETA. On the whole I will be looking at Prestige again next time :)

30 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that your family member enjoyed the hamper. It's great to know the delivery was timely and you received helpful updates. We appreciate you considering us for future gifts.

Kind regards,
Rosie

Rated 1 out of 5 stars

Disgraceful service

Ordered. Perishable goods hamper for 2nd May,paid extra for specific date with details to leave in safe space. No message was passed to courier. Order was not delivered and now I'm £50 out of pocket, spoke to the company via email who will not accept responsibility. Under the consumer act 2015, I have a contract with prestige hampers which was not fulfilled. They are blaming the courier company, royal mail... who said the item was sent in normal post ( should have been refrigerated) Now no goods and refusal of liability. DO NOT USE. Terrible service and terrible customer service. Now having to go through my bank to retrieve payment. Absolute disgrace.

5 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We regret that your perishable goods order didn't arrive as expected and that you're out of pocket. We're sorry to hear about the delivery and the condition of the item upon arrival. I can see this issue has now been resolved.

Kind regards,
Rosie

Rated 5 out of 5 stars

A wonderful and easy service to…

A wonderful and easy service to remember my British family! Thank you!

1 May 2026
Prestigehampers logo

Reply from Prestigehampers

Hello Paulette,

We're happy to hear that our service helped you connect with your British family. Thank you for your wonderful feedback; it means a lot to us!

Kind regards,
Tom

Rated 5 out of 5 stars

Speedy delivery and recipient very…

Speedy delivery and recipient very happy with products I hamper

23 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Anon,

We're happy to hear that the delivery was speedy and the recipient enjoyed the hamper. Thank you for your positive feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

I want to thank you

I want to thank you very much for putting together this hamper with thought and care. This was a special gift for my grandad who had come out of hospital and put a smile on his face. I really appreciate that the clotted cream was also put in together with an ice pack to keep it cold. Really amazing hamper for such a low price.

29 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Samantha,

We're happy to hear that the hamper brought joy to your grandad after his hospital stay. We're so glad that our care in assembling it, including keeping the clotted cream cold, was appreciated. Thank you for your positive feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Satisfied Customer

Excellent variety to choose from. Fast delivery. Will continue to use as 100% Satisfied

19 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Ms Paterson,

We're happy to hear that you're 100% satisfied with our variety and fast delivery. We appreciate you taking the time to leave feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

Great hampers

Easy to use website, good variety of hampers well presented. Delivered on time and much appreciated by recipient.

11 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that the website was easy to use, and that the recipient appreciated the well-presented hamper delivered on time. Thank you for your positive feedback!

Kind regards,
Rosie

Rated 5 out of 5 stars

Easy order process .

Easy order process .

13 April 2026
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your 5-star review.

We are happy to hear you found our order process easy.

Kind regards,
Katie

Rated 5 out of 5 stars

Done good

Done good. I wanted a special Easter present.

1 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Eline,

We're happy to hear that we could assist with your special Easter present. Thank you for your positive feedback; it means a lot to us.

Kind regards,
Katie

Rated 5 out of 5 stars

Excellent international service

Excellent international service - good selection of hampers, delivered exactly as requested.

1 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Carol,

We're happy to hear that you had a positive experience with our international service and hamper selection. Thank you for your kind feedback.

Kind regards,
Rosie

Rated 5 out of 5 stars

Everything went well and it was well…

Everything went well and it was well received

31 March 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Geoff,

Thank you for your review.

We're happy to hear that everything went well and that it was well received. Thank you for your positive feedback!

Kind regards,
Katie

Rated 5 out of 5 stars

But billing address is wrong

But billing address is wrong

6 April 2026
Prestigehampers logo

Reply from Prestigehampers

Hello Sheila,

Thank you for your review.

We appreciate your feedback. We'll investigate the billing address issue to ensure accuracy.

Kind regards,
Rosie

Rated 1 out of 5 stars

Late dispatch and awful customer service

Ordered a birthday hamper from Prestige Hampers for delivery on a specific date. It arrived a day late. (Order #9647663 in case they're reading this!)

Royal Mail tracking shows they only received the parcel at 3:20pm on the delivery day, so it was never going to arrive on time — this was a dispatch failure, not a courier issue.

Customer service has been very poor. Repeated template replies about “remote locations” (this was mainland Scotland) and an offer of account credit instead of refunding the delivery charge.

I paid for delivery on a specific date and didn’t receive that service. Now raised as a formal complaint.

Very disappointing experience and I won't use them again.

30 March 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Jamie,

We regret that the birthday hamper arrived late and that our service did not meet your expectations. We're sorry for the dispatch issue and the unsatisfactory customer service experience. After further investigation, I can see this has now been resolved.

Kind regards,
Rosie

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