I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more
Company replied
I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more
Company replied
Ellie and Amelia at the help desk answered my queries and relied without delay. They were very efficient. My Hamper reached its destination.
Company replied
3.8
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our customers absolutely loved it
Our customers absolutely loved it!
We ordered branded hampers to be delivered to our clients before the Christmas peak season, all delivered on time to each address.
I also want to give a shoutout to Niall who made the process super smooth, top notch service, will absolutely use it next year.
10 December 2025
Unprompted review
Reply from Prestigehampers
Hello Arthur,
We're happy to hear that your customers loved the branded hampers! We appreciate your positive feedback regarding the on-time delivery and smooth process. We're glad our service met your expectations, and we look forward to working with you next year.
Kind regards,
Rosie
I purchased two cheese and wine…
I purchased two cheese and wine hampers, good communication and hampers arrived on time. The hampers are well packaged with cold packs to keep the cheese chilled. Would recommend, I wouldn't buy it full price though as I do think its slightly pricy for what you get
9 December 2025
Unprompted review
Reply from Prestigehampers
Hello Nakala,
We're happy to hear that the hampers arrived on time and were well-packaged. We appreciate your recommendation and value your feedback regarding the price point. We'll consider this as we plan future offerings.
Kind regards,
Tom
The hamper has not been delivered yet
The hamper has not been delivered yet, but I was happy with the ease of making my selection and paying from the U.S.
8 December 2025
Reply from Prestigehampers
Hello Mikki,
We're happy to hear that you found our selection and payment process easy to use from the U.S. We appreciate your feedback and hope your hamper arrives soon!
Kind regards,
Tom
Have used several times
Have used several times, never any issues and good quality items. Would recommend
8 December 2025
Unprompted review
Reply from Prestigehampers
Hello Dave,
We're happy to hear that you've had consistently positive experiences with our products. Thank you for recommending us; we appreciate your support!
Kind regards,
Rosie
Be Careful With Deliver Times!
I ordered flowers for my wife's birthday. Initially I was notified that they should arrive some time between 9am and 12noon. That estimate kept getting later and later until they finally arrived some time after 6pm, by which time we had already gone out for a meal. I raised the issue with the company and they basically said there is nothing that they can do, and they were not interested in the impact that had on the quality of their service.
6 December 2025
Unprompted review
Reply from Prestigehampers
Hello Matthew,
Thank you for your review.
Thank you for your feedback. While we always aim for orders to arrive on the chosen delivery date, exact delivery times are determined by our trusted third-party couriers, who follow their own routes and schedules. This means we aren’t able to guarantee a specific time.
Typically, deliveries are made between 8:00 am and 7:30 pm, and the courier usually provides an estimated time slot on the day via their tracking system.
We completely understand how important timely delivery is and are sorry we cannot offer more precise information.
Kind regards,
Rosie
Great service
I ordered online from outside the UK and, while I experienced a little difficulty finalizing the initial order, I received great advice and quick assistance from the staff when I sent an email inquiry and used the chat support.
Highly recommend this company!
1 December 2025
Unprompted review
Reply from Prestigehampers
Hello,
We're happy to hear that our team provided great advice and quick assistance when you experienced difficulty finalizing your order from outside the UK. We appreciate your recommendation and thank you for your feedback!
Kind regards,
Tom
Deliveries and hamper changed
My order originally was for a country you don’t deliver to. When I got in touch it was never a problem for the company to refund one and change a parcel to another. Always polite in the communication Thank you
1 December 2025
Unprompted review
Reply from Prestigehampers
Hello Candy,
We're happy to hear that we could resolve the delivery issue and change your order. We appreciate your kind words regarding our communication. Thank you for your feedback.
Kind regards,
Rosie
Well the cost is amazing and the…
Well the cost is amazing and the contents. My daughter and husband shop regularly at M and S so I am sure they will be pleased with this hampers.
1 December 2025
Reply from Prestigehampers
Hello Mike,
We're happy to hear that you find the hamper's cost and contents amazing. We appreciate you letting us know your family enjoys shopping with us, and we hope they love the gift!
Kind regards,
Tom
Wonderful hampers with treats for the…
Wonderful hampers with treats for the whole family.
I order these from the US for my relatives in the UK every year, and the delivery is excellent. Much appreciated all around!
29 November 2025
Reply from Prestigehampers
Hello,
We're happy to hear that our hampers bring joy to your family! It's wonderful knowing we can reliably deliver treats from the US to your relatives in the UK each year. We appreciate your continued support.
Kind regards,
Rosie
Paid for 24 hour tracked to be…
Paid for 24 hour tracked to be delivered on Sunday day as I work during the week hamper was delivered on Wednesday 3 days late and left in rain all day
22 November 2025
Unprompted review
Reply from Prestigehampers
Hello Martin,
We're very sorry your hamper arrived late and was left in the rain.
I can see you have escalated this issue. We hope this can be resolved.
Kind regards,
Tom
Appalling Customer Service
I got an emailed unsolicited £10 pound voucher enticing me to come back. I could not find where to enter the voucher code so tried their customer service chat on the website. Nil response and finally the chat asked me to fill out a form which I did. 48 hrs and nothing heard. 3 attempts to get through to customer services and was finally told how to enter the voucher. I now find the voucher has expired 13 hours ago. Customer Services have said "nothing we can do" despite them seeing the chat conversation 48 hours ago. I would stay away from this company as I recollect I had problems with an order 3 years ago which took a lot of sorting - I should have remembered. There are lots of other companies providing this service and I will take my employees Xmas gift order elsewhere.
26 November 2025
Unprompted review
Reply from Prestigehampers
Hello Timothy,
Thank you for your review.
We regret that you had difficulty using the voucher and that our support was slow. We're sorry the voucher expired before we could help.
Kind regards,
Rosie
Clunky Website
25 November 2025
Reply from Prestigehampers
Hello Tony,
Thank you for your review.
We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team.
Kind regards,
Rosie
Reply from Prestigehampers
Hello Nicole,
We're glad you found our selection great and ordering easy from overseas. Thank you for your positive feedback!
Kind regards,
Rosie
link neededNeed a link to continue ordering other…
Need a link to continue ordering other baskets. Didn't find one and made two separate orders going to the same address.
24 November 2025
Reply from Prestigehampers
Hello Rosemary,
We appreciate your order and feedback. We're sorry you had trouble ordering multiple baskets and placed separate orders. We will look into improving our website's ordering process.
Kind regards,
Rosie
entered order details for two hampers
entered order details for two hampers, put in a new password and could not go any further to pay for them. phoned your help no 08000248813 several times and it did not work. had to start again with reentering all the names/addreesses. i think it worked this time but waiting order confirmation
24 November 2025
Reply from Prestigehampers
Hello Peter,
Thank you for your review.
We appreciate you bringing this to our attention. We're sorry you had trouble completing your order and that our helpline was unreachable.
Kind regards,
Rosie
Easy to order and marvellous value
Easy to order and marvellous value. Ordering again as the last hamper was much appreciated. An ideal gift for Christmas, thank you so much.
24 November 2025
Reply from Prestigehampers
Hello Hilary,
Thank you for your review.
We're happy to hear that ordering was easy and you found great value! It's wonderful the hamper was appreciated. Thank you for your kind words regarding our ideal Christmas gift.
Kind regards,
Rosie
It was very easy to use website ,able…
It was very easy to use website ,able to pick my delivery date
23 November 2025
Reply from Prestigehampers
Hello Nita,
We're happy to hear that our website was easy to use and that you were able to select your preferred delivery date. Thanks for your feedback!
Kind regards,
Rosie
I am a returning customer
I am a returning customer having ordered in previous years. I find the order process on line very simple even at my age.
The Hamper is good value and delivery on the specified date in previous years has been spot on.
Happy Bunny.
23 November 2025
Reply from Prestigehampers
Hello Mr Carpenter,
We're happy to hear that you find our online ordering process simple to use and that you've been satisfied with the value and delivery of our hampers. Thank you for your continued patronage and positive feedback!
Kind regards,
Rosie
EASY TO USE THE ORDER PROCESS
22 November 2025
Reply from Prestigehampers
Hello Carole,
We're glad you found the order process easy to use. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Rosie
Easy selection and easy payment way x
22 November 2025
Reply from Prestigehampers
Hello Kay,
We're happy to hear that you found the selection and payment process easy. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.