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Posh Pawn Reviews 

788
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and knowledgeable, making the entire selling and pawning process completely smooth and stress-free from start to finish. Consumers also strongly appreciate receiving very fair and competitive prices for their valuable items during quick, clear, and completely transparent transactions. Some reviewers were not happy with low valuations, noting that they received offers far below their expectations or experienced considerable disappointment regarding specific vintage items. Others felt that offers could have been higher and expressed frustration over lower-than-expected evaluations across various visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally kind, knowledgeable,... See more

Service

People report high satisfaction with the service, praising the staff for being exceptionally friendly,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive offers and fair... See more

User experience

Users describe positive interactions with user experience, reporting that everything is hassle-free and... See more

Product

Customers had positive experiences with product, noting that items matched descriptions and photos perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was courteous, knowledgeable and helpful. She helped me through each stage . Maybe I could have had a marginally higher offer, but I was saved from taking photos, packaging and sending items off... See more

Company replied

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

I had a few watches that were gathering dust and not being worn so decided to take them to Prestige In Richmond. Justin was super helpful and it was all done same day from taking them in, having them... See more

Company replied

Rated 5 out of 5 stars

I recently took my Rolex to Posh Pawn to have it resized, and I couldn’t be happier with the service. The staff were professional, knowledgeable, and handled my watch with great care. The resizing was... See more

Company replied


Company details

  1. #6 of 8 best companies in Pawn shop
  2. #39 of 63 best companies in Car finance and loan company
  3. #57 of 111 best companies in Jeweller
  4. #123 of 290 best companies in Jewellery shop
  5. #18 of 31 best companies in Loan agency
  6. #58 of 132 best companies in Watch shop

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


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We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

788 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(788)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and extremely helpful

The staff were extremely professional, helpful and efficient. Marta explained the company’s terms very clearly and it was a pleasure dealing with her

10 March 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Wonderful staff, wonderful service!

Wonderful staff, every single one is very kind, very friendly and very efficient and professional. It’s been a real delight dealing with you all -thank you so much - 10/10! 😊

7 March 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Having never been to a Pawn broker…

Having never been to a Pawn broker before I didn’t know what to expect. The whole process was easy and straightforward and the different steps were clearly explained to me. The whole process was very professional and the price I was offered was very competitive in comparison to other jewellers in the area. The payment arrived within hours of completing the transaction, would thoroughly recommend.

6 March 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

They are professional, frank and upfront.

They are professional, frank and upfront - about what they can and can’t do or offer. One must also understand, that it is a business that needs to make some margin. Justin @ Richmond branch was very helpful & accommodating. He got an old stone out of my grandfather’s ring from 60s in original condition. Then gave a competitive offer for the gold that I accepted and got paid swiftly. Highly recommended.

23 December 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Professional and knowledgeable staff

I went to the Guildford store and was impressed with the service I received I had some gold jewellery I wanted to sell The lady was very knowledgeable and helpful
Best price received I wouldn't hesitate to go back and buy or sell

23 February 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

I had a gents gold and diamond ring to…

I had a gents gold and diamond ring to sell on behalf of my brother in law and after speaking to some other buyers I settled on Posh Pawn , I was put through to Sharna at the Loughton store and it couldn’t have gone any better , Sharna was prompt professional and very fair with the offer we received ! We posted the item to the Loughton store on the Monday and the money was in my brother in laws account by end of business the next day !
5 ⭐ service .

16 February 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I arrived with my late mother’s collection of handbags purses and gloves.
Vintage Versace, Pucci, Kurt Geiger. Most unused, some with original receipts.
Only to be told, there’s no market for vintage!
I was offered £50 for a Versace bag, and £20 for another!
I didn’t bother to show the rest of the collection. I’ll sell the collection individually on eBay. Again very disappointed,

6 February 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Thank you for taking the time to share your experience. We’re sorry to hear of your disappointment, particularly given the personal significance of the items brought in.

When the client visited with a collection of handbags, individual pieces were assessed one at a time at their request. For each item, offers were determined using current second-hand sold market data, and in one instance this was cross-checked with a specialist buyer to ensure accuracy. While some vintage designer pieces can achieve strong prices, others—particularly certain models and brands—currently have limited resale demand.

The figures discussed were offers to purchase based on what we could reasonably expect to achieve in the secondary market, rather than a reflection of original purchase price or sentiment. There was no obligation to proceed, and we respect the client’s decision to explore alternative selling routes.

We appreciate the opportunity to clarify our process and thank you for sharing your feedback.

Rated 5 out of 5 stars

Excellent service from the team in Richmond

Excellent service from the team in Richmond. I had never used a service like this before. Justin was extremely helpful and knowledgeable. I received a competitive price for the gold I was selling. I would definitely recommend the team based on my experience

9 February 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Never used a service like this before…

Never used a service like this before but a friend recommended this shop so I collected my broken jewellery and odd earrings that have sat around gathering dust and I was amazed at the price I was offered. Vilma, who looked after me, was amazing explained everything thoroughly, there was no pressure, very highly recommend!!

5 February 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

High Praises

Would recommend to anyone who is considering a visit, brilliant staff

7 February 2026
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 1 out of 5 stars

No Time for Real Focus

After an email interaction with Marta, we travelled to London with the diamond we referred to. We were made to feel unwelcome and very quickly dismissed. No proper checks were done and we were told to keep the rings as 'costume jewellery'. The items were certified earth mined diamonds with a vvs1 grading. Maybe if you are busy, you shouldn't allow people to walk in. Really suprised and very disappointed.

2 February 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Thank you for taking the time to share your feedback. We’re sorry to hear that the visit felt disappointing, as this is never our intention.

When the items were brought into store, they were tested using professional diamond-testing equipment at the counter, in line with our standard procedure for stones of this nature. Unfortunately, the stone did not test as a natural diamond. This was communicated sensitively at the time, and we appreciate how disappointing this outcome can be.

We always carry out appropriate checks before progressing further, and where results indicate that an item is not as expected, we are unable to proceed beyond this initial stage. Our team strives to be respectful and considerate throughout, and we regret if this was not how the experience was perceived.

We appreciate you taking the time to share your experience and thank you for the opportunity to clarify our process.

Rated 5 out of 5 stars

First time using a pawnbroker and…

First time using a pawnbroker and couldn’t be happier with the service. All explained in full. All questions answered. Good price received. Would recommend :)

5 February 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Speedy and professional

This was my first experience here and was very happy with the service received by Alina
She was courteous and professional and explained everything and the whole procedure of selling scrap silver very efficient
Thank you

4 February 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Efficient and Professional

Adeel was very personable and highly professional, I disposed of some scrap gold and received some free advice on some coins that I wasn’t selling.
No need to go anywhere else!

3 February 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

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