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Posh Pawn Reviews 

789
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the welcoming atmosphere and state that the team handles valuable possessions with great care and professionalism. Visitors note that staff members are extremely knowledgeable, polite, and thorough when explaining valuations and various available options. Reviewers describe the overall purchasing and selling processes as remarkably fast, smooth, and entirely stress-free from start to finish. Though some customers were dissatisfied with the low payouts and disappointing valuations offered for their precious luxury items. A few people also felt dismissed by staff or experienced a lack of professionalism during their store visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally kind, knowledgeable,... See more

Service

People report high satisfaction with the service, praising the staff for being exceptionally friendly,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive offers and fair... See more

User experience

Users describe positive interactions with user experience, reporting that everything is hassle-free and... See more

Product

Customers had positive experiences with product, noting that items matched descriptions and photos perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was courteous, knowledgeable and helpful. She helped me through each stage . Maybe I could have had a marginally higher offer, but I was saved from taking photos, packaging and sending items off... See more

Company replied

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

I recently took my Rolex to Posh Pawn to have it resized, and I couldn’t be happier with the service. The staff were professional, knowledgeable, and handled my watch with great care. The resizing was... See more

Company replied

Rated 5 out of 5 stars

My Posh Pawn visit for the second time was dealing with Deanna. She was very nice, polite and helped me pawn a few items. I enjoy going to the Hatton Garden shop. All those shops with beautiful je... See more

Company replied


Company details

  1. #6 of 8 best companies in Pawn shop
  2. #39 of 63 best companies in Car finance and loan company
  3. #58 of 112 best companies in Jeweller
  4. #124 of 291 best companies in Jewellery shop
  5. #18 of 31 best companies in Loan agency
  6. #58 of 132 best companies in Watch shop

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


Contact info

Get an Instant Cash offer Today!

We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

789 reviews

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4.8

All reviews

(789)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional outfit

Professional outfit. Talked me through the process for valuing a few bits of unworn jewellery and agreed a price to sell them.

26 September 2025
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Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit. We hope to see them again soon.

Rated 5 out of 5 stars

Always Helpful

Always polite, always helpful. Fair evaluations and good communication.

4 October 2025
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Worth the time..

They took their time is their assessment and the outcome was satisfactory.
I am likely to visit them again in the future.

10 September 2025
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Reply from Posh Pawn

We thank the Client for their 5 star review and look forward to seeing them again soon.

Rated 5 out of 5 stars

Fantastic customer service

Prestige provided fantastic customer service and went over and above by actually calling me - after I had said I couldn't find the certificate of authenticity. They guided me to exactly where the certificate was, tucked away in a small pocket of the handbag.

Great communication all of the way though and the final product was exemplary - exactly matched the photos and description.

My wife was delighted with her Chanel handbag, which says it all!

20 September 2025
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Reply from Posh Pawn

We're really happy to see the Clients wife loves their new Chanel Handbag and we thank them for their 5 star review.

Rated 5 out of 5 stars

Another happy customer

The sales staff were very patience, polite and knowledgeable about the product they were selling

4 October 2025
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Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Found the exact product I was looking for…

Found the exact product I was looking for online at Prestige. The goods arrived perfectly as described, the very next morning. My wife was over the moon.

29 September 2025
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Reply from Posh Pawn

We thank the Client for their 5 star review and we hope they enjoy their purchase.

Rated 5 out of 5 stars

Fast, efficient, first class experience

I had a few watches that were gathering dust and not being worn so decided to take them to Prestige In Richmond. Justin was super helpful and it was all done same day from taking them in, having them authenticated, offer and payment. Incredible service at the Richmond branch. Bonus was while i was, there the founder James Constantinou (from the posh pawn tv series) was visiting the store- was such a nice guy and easy to chat to.

3 October 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit to our Richmond Store. We hope to see them again soon.

Rated 1 out of 5 stars

I had a disappointing experience with…

I had a disappointing experience with the Chelsea branch. The valuation offered was significantly lower—less than a quarter—compared to other places, where I was offered much higher amounts. Additionally, one team member was quite rude and aggressive, which made the experience even more unpleasant. Overall, I found the service to be lacking in professionalism and courtesy. I would recommend exploring other options where customer care and fair valuations are prioritized.

20 September 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for sharing their feedback following a recent visit to our Chelsea store.

After carefully reviewing their comments, we remain confident that the price offered reflected the best possible value within the current pre-loved market.

We’re sorry to hear this did not meet the expectations of the Client, and we hope they achieved a successful outcome elsewhere.

Rated 5 out of 5 stars

I had 2 watches which I no longer wear…

I had 2 watches which I no longer wear and I wanted to sell, so I visited the Gracechurch Street branch of Posh Pawn. The service was friendly, professional, and they were very knowledgable about the watch models. I would highly recommend Posh Pawn and would definitely use their services again, an excellent company and great team.

18 September 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit to our London Bank Branch. We hope to welcome them back again soon.

Rated 5 out of 5 stars

Sharna was a delight to deal with and…

Sharna was a delight to deal with and overall experience was smooth, communication clear along the way and very human, which is a rare occurrence nowadays. I would definitely recommend if you are looking to buy or sell.

17 September 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit. We are really glad they enjoyed the service and look forward to welcoming them back again soon.

Rated 5 out of 5 stars

I visited the Weybridge branch

I visited the Weybridge branch
today . 17/9...
Immediately greeted by friendly staff . Only had a few pieces of gold jewellery to sell that had been in the cupboard but wasnt made to feel uncomfortable.
Alina and her colleagues explained the whole process and the payment was quickly in my account. Thankyou and I would highly recommend the company

17 September 2025
Unprompted review
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Reply from Posh Pawn

We thank the Client for their 5 star review following their visit to our Weybridge branch. We hope to welcome them back soon.

Rated 5 out of 5 stars

Paid a visit to Posh Pawn

Paid a visit to Posh Pawn, Guildford today to sell some gold. Welcomed by Alex, whom was very polite and informative. Thank you, Alex. Will definitely return.

14 September 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit to our Guildford branch. We hope to welcome them back soon.

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