Prettyie Reviews 144

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered on the 9th of January and still haven’t received anything, I’ve emailed about 5 times and also messaged them on instagram, NO REPLY FROM EITHER!! Had nothing for tracking or to say it’s been... See more

Rated 5 out of 5 stars

Well done prettyie on yet another great pair of trainers for our collection, we got the air force angel and there stunning daughter had lots of compliments on them and as always we direct them to your... See more

Company replied

Rated 1 out of 5 stars

My daughter's custom jordans arrived this morning after a 6 week wait. One of the logos is barely visible where too much paint had been put over it. Contacted cistomer service, complete refusal to do... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing!!! My shoes did not just come way earlier than expected but they look even better in person, if you’re hesitant on buying from Prettyie, DO NOT BE! THEYRE AN AMAZING COMPANY, thank... See more

Company replied

Company details

Written by the company

Prettyie are a Customisation Retailer, specialising in Handcrafted sneakers and accessories - FOR CREATIVES, BY CREATIVE.


Contact info

3.4

Average

TrustScore 3.5 out of 5

144 reviews

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Rated 1 out of 5 stars

Waste of money

Waste of money.very disappointed with my purchase.I send them pictures of how bad they worked my trainers (very bad glued and lot of mistakes on them).they still not answering.Stay away!!

8 August 2022
Rated 5 out of 5 stars

Amazing! Super satisfied!

I ordered shoes for a birthday gift and I was really satisfied. When they arrived I order also a pair for myself because the shoes were amazing! I also had a great experience with the costumer service. They were really polite and replied fast! The fullfillment and shipping depends from order to order, but the products are amazing so the fullfillment and shipping time is more than acceptable. Can´t wait to get my second order!

25 July 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Nina,

Thank you so much for your lovely review, we're so happy to hear that you love your items and we hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 5 out of 5 stars

I found the team at Prettyie to be…

I found the team at Prettyie to be excellent, they communicate really well and are very helpful. Most importantly the Jordan’s were amazing and my daughter was over the moon 🌝

19 July 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning James,

Thank you so much for your lovely review, we're so happy to hear that your daughter loved her shoes and we hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 3 out of 5 stars

Update- solutions

Update- finally I have update from the company and they have been very apologetic about everything and have sent my order promptly. Companies who admit mistakes and take on board things really should be given a second chance.

Ordered socks beginning of June have emailed for any update as have previously ordered and received them within a week. Have messaged on Instagram, multiple emails and not even a response to say yes we’ve received order and it’ll be expected in blah blah days or acknowledgment of contact. Will not buy again which is disappointing.

16 July 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Chan,

Thank you so much for trusting us with your order! We sincerely apologise for the delay and hope you love them along with your free goodies!

Many Thanks,

Prettyie Team x

Rated 1 out of 5 stars

Not a great experience so far

Not a great experience so far. I have put through an order of $400 on the 28th April and I am still waiting for them to be shipped. I have sent them a few emails, one was replied that the order would be sent and others no response so far and no shipping info. Very disappointing as I work in retail myself and all I wanted was a reply and solution.

2 July 2022
Unprompted review
Rated 5 out of 5 stars

So happy

I’m so happy, I received my shoes and fits me good as well🥰 my favorite summer Nike shoes!

29 June 2022
Prettyie logo

Reply from Prettyie

Good Morning Sara,

Thank you for your lovely review, we're so happy to hear that you love them and thank you four your new jewellery order also! We have packaged this up and it's on it's way to you, so hopefully you love it just as much!

Many Thanks,

Prettyie Team x

Rated 1 out of 5 stars

DO NOT BUY

This is just sad! I have heard so much Good things about prettyie so i bough shoes from them. The order went trough and i have been waiting for a shippment. I ordered my shoes on April 18 and i have not recieved anything yet. I have sent them 2 mails but never got an answer. When i log into my account on prettyie it says that my order is awaiting fulfillment. I want my money back.

28 June 2022
Unprompted review
Rated 4 out of 5 stars

Ordered LV air forces 😍

Ordered LV air forces 😍
Gorgeously styled and awesome packaging.
Overall, excellent experience 🙌🏻🙌🏻

31 May 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Anokhi,

Thank you so much for your lovely review, we are so happy that you love them! We hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 5 out of 5 stars

This company is OUTSTANDING !!!!! 🙏🏽🦋

Ordered the butterfly Air Force ones for my upcoming wedding! However, I didn’t see the 40 day production notice. Only the 3-5 day shipping. I was two weeks before my wedding, so I was freaking out. I emailed but didn’t get a response. So, finally I was able to get ahold of someone through instagram, they told me that they would ship out that next Monday and be here before the end of the week! & they were right! Thank you so much for all of your help, and my shoes look beautiful. Can’t wait to wear them as my something blue 🦋🦋🦋

28 May 2022
Prettyie logo

Reply from Prettyie

Good Morning Sierra,

Thank you so much for your lovely review, we are so happy that you love them and could get this pair to you ready for your special day! We are sure you looked absolutely beautiful!

We hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 5 out of 5 stars

Gorgeous shoes!

Gorgeous shoes!! you can see they take good care of the shoes and they’re so much nicer in person!! Good communication through Instagram, 100% recommended xxx

23 May 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Chelsea,

Thank you so much for your lovely review, we are so happy that you love them! We hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 2 out of 5 stars

I wore it one day an the leather…

I wore it one day an the leather started peeling lol

22 May 2022
Prettyie logo

Reply from Prettyie

Good Afternoon Jahnoya,

We're so sorry to hear this has happened already, please either email us via enquiries@prettyie.com, or alternatively you can send us a message on Instagram and we will get these fixed for you!

Many Thanks,

Prettyie Team

Rated 3 out of 5 stars

Very pretty shoes and good customer service, but I received the wrong sizes

I’ve ordered two pairs of shoes from Prettyie and they’re both so pretty, but I received the wrong sizes both times! I bought the local heroes Jordan’s in size 5.5 UK but I received a 6. By happy accident, the size 6 fit well and I didn’t actually realise it was the wrong size for a while! But I also didn’t receive the charms with the shoes and I emailed but I never heard back so I was a bit disappointed. However I have worn the shoes a lot and get lots of compliments! For my second pair, I got butterfly Air Forces in size 5.5. I waited longer than the 40 days and finally emailed to enquire and the customer service was very good and I was given an update on my order so I felt confident they would’ve arrive. I was asked whether I’d prefer to wait a bit longer for the size I ordered, or if I wanted size 5 instead so I could receive them sooner, and I responded saying I would prefer to wait for 5.5, but I received the 5 anyway. I’m sure this was just a misunderstanding but I was disappointed since they’re not the most comfortable for me. I was caught up with uni and felt too awkward to ask about it two weeks after I received them. I probably should’ve followed it up since I’m not really wearing the shoes much now but that’s my bad! I probably would buy again though the designs are really nice and so is the customer service :)

22 May 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Afternoon,

Thank you for your honest review of Prettyie!

We're so sorry to hear that you have had a few issues with both of your pairs! This is very unusual! Please could you kindly send us a message via our instagram: @prettyie and we can try to sort something out for you! Please never feel awkward to reach out to us :)

Many Thanks,

Prettyie Team

Rated 5 out of 5 stars

Beautiful shoes!

Beautiful shoes, looks like the picture on their website. But it took about 2 months for them to come… and they come in the wrong size. But they are easy to communicate whit on Insta. And they were very sweet,and helpful, they said that they could switch them if I wanted to.
So overall, BEAUTIFUL SHOES, slow delivery

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing!!! My shoes did not just come way earlier than expected but they look even better in person, if you’re hesitant on buying from Prettyie, DO NOT BE! THEYRE AN AMAZING COMPANY, thank you so much Prettyie!

6 May 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Chika,

We are so happy to hear that you love your shoes, thank you for your lovely review and we hope to see you again soon!

Many Thanks,

Prettyie Team x

Rated 5 out of 5 stars

5 star

Great service, excellent delivery and perfect product only downfall is the paint cracks but it’s hardly noticeable. Will be ordering again.

4 May 2022
Prettyie logo

Reply from Prettyie

Good Morning Reegan,

Thank you for your kind review of Prettyie!

We're so glad you love your Local Heroes! In regards to the cracking, we're going to contact you via email regarding this as this should not be happening!

Many Thanks,

Prettyie Team xxx

Rated 5 out of 5 stars

100% recommend

Loveee my new converse!! Amazing quality and they came so quickly. Would definitely recommend the business!

2 May 2022
Prettyie logo

Reply from Prettyie

Good Morning Chloe,

Thank you so much for your lovely review! We're so glad you love your Converse and we hope to see you agaiun soon!

Many Thanks,

Prettyie Team xxx

Rated 5 out of 5 stars

100% recommend prettyie

Received my boys custom Jordan’s and they’re incredible.

They also chucked in a free gift for me which is the kindest thing ever. Can’t wait to order more from this place. Definitely 100% recommend

28 April 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Morning Abby,

Once again, thank you for such a lovely review!

We can't wait to see what creations you come up with next!

Many Thanks,

Prettyie Team xxx

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, Keira responded to emails so quickly and so politely. The shoes arrived way before the expected time and they are even more amazing in person. I will definitely be buying again and i can’t wait to wear these shoes with so many outfits this summer!

26 April 2022
Unprompted review
Prettyie logo

Reply from Prettyie

Good Afternoon Ellie,

Thank you so much for your lovely review, we appreciate it more than you know!

If you happen to take any pictures of your local heroes on Instagram, be sure to tag us as we love to see how everyone styles them!

Hopefully we shall be seeing you again in the near future!

Many Thanks,

Prettyie Team xxx

Rated 5 out of 5 stars

Great company

Great company, excellent communication throughout and products are of the highest quality, excellent

Adam

25 April 2022
Prettyie logo

Reply from Prettyie

Good Afternoon Adam,

Thank you so much for your lovely review, we appreciate it more than you'll ever know!

We hope you choose to shop with Prettyie again in the near future!

Many Thanks,

Prettyie Team xxx

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