I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human. Th... See more
Company replied
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daugh... See more
Company replied
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... See more
Company replied
4.2
Great
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assistance with issue
Jin was very helpful with sorting out my issue and it was fast and efficient. Greatly appreciated Jin
22 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Jennings,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great range of options
I won a Prezzee card and loved having the option of choosing what amount I wanted to spend at all the different options available
3 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Janelle,
Thank you for your wonderful review!
We're so pleased to hear that you enjoyed receiving a Prezzee card and found the flexibility of choosing how much to spend across a variety of brands valuable. Giving recipients the freedom to select the retailers that best suit their needs is exactly what we aim to provide.
Thank you for taking the time to share your experience, and we hope you continue to enjoy using Prezzee in the future!
Rita Baking was very quick and on to…
Rita Baking was very quick and on to the job straight away. She resolved the problem very fast
21 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Alexia,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
This company is an absolute SCAM.
This company is an absolute SCAM.
I would strongly caution anyone considering using Prezzee NZ. The branding is very similar to the legitimate Prezzy Card company, which can make it easy to assume they're the same service, luring people into their scam.
My experience was extremely dissapointing. I was gifted a Prezzee gift card and initially had difficulty accessing and redeeming it. When I first checked the card details, there was no expiry date shown. To make sure I didn't lose it, I checked back periodically over the following years, and each time it still appeared to have no expiry.
Then, without any notification, an expiry date had been added. By the time I discovered it, the card had expired just three days earlier, and the balance was no longer available.
Whether this was a system change or an oversight, it left me out of pocket and with a gift that couldn't be used. The lack of transparency around the expiry date and the difficulty accessing the gift card made for a very frustrating experience.
Another major downside is that you're effectively exchanging cash for a gift card that can only be redeemed with a relatively limited selection of participating brands. Unlike a prepaid card that can be used almost anywhere, you're locked into spending your money only with the limited retailers that Prezzee supports, making the gift far less flexible than it initially appears.
Do NOT buy a Prezzee NZ. If you're buying a gift card, purchase a legitimate Prezzy card or a gif card directly from the retailer.
14 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Jade,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3576656 for further assistance.
Thanks for helping us improve.
Great work
Had fast communication, was easy and resolved the issue quickly. Thanks again.
14 July 2026
Unprompted review
Reply from Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
My Experience
My daughter gifted me $100 as a birthday gift.
I could not bring up this voucher on my phone. eventually nearly 5 months later, my niece who is computer savvy, took 20 mins to find the voucher, and bring it nut on my phone. Another friend had the same experience, and only after taking her phone into Spark, [who couldn’t find the voucher] and then Noel Leeming, was she able to bring up the voucher. Consequently I have advised family and friends not to use prezzee card.
12 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Annette, thank you for your feedback, and we’re sorry to hear about the difficulty you and your friend experienced accessing the voucher. We understand how frustrating this must have been, especially for a gift. At the moment, we’ve been unable to locate your details, so we’ve requested your information via Trustpilot. Once we receive it, one of our team members will be able to reach out and assist further.
Great service love the vouchers
11 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Stacy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible
Terrible , advertises Woolworths exchange but didn’t allow it . Left with 300 dollar voucher I can’t spend for what I wanted .
They won’t refund either.
5 July 2026
Unprompted review
John was very responsive and sorted out…
John was very responsive and sorted out my problem and changed my email address for me. He was really helpful.
9 July 2026
Unprompted review
Reply from Prezzee NZ
Hi, Kaye! Thank you for your wonderful feedback! We're delighted to hear that John was responsive and able to quickly resolve your issue by updating your email address. We'll be sure to share your kind words with him. Thank you for choosing Prezzee, and we're glad we could help!
Reply from Prezzee NZ
Hi, Rose. Thank you for your 5-star review! We're so pleased to hear that you had an excellent customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing Prezzee!
Was easy and Clairevyl was really patient
Was easy and Clairevyl was really helpful 👌 🙂
7 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Aurora,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie quickly resolved my query…
Jessie quickly resolved my query excellent customer service and maintaining professional communication
6 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Heather, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Jessie resolved your query quickly while providing excellent customer service and professional communication. We truly appreciate your support and will be sure to share your lovely words with her.
Helpful service, although the solution came from the merchant
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daughter contacted Uber, and they were able to convert the balance from NZD to AUD, allowing it to be used in Australia. While a refund wasn't available, I appreciated the clear advice and the issue was ultimately resolved.
3 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Julia,
Thank you for sharing your experience. We're glad Sheryl was able to provide clear guidance regarding the gift card and point you in the right direction. While we understand it was disappointing that a refund wasn't possible, it's great to hear that Uber was able to assist with converting the balance from NZD to AUD so the gift card could be used in Australia.
We appreciate your understanding throughout the process and are pleased the issue was ultimately resolved for your daughter. Thank you for choosing Prezzee and for taking the time to leave your feedback.
Dont use theses shops waste my money
Dont use theses shops waste my money
1 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Bernie,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
User friendly…
The prezzee card system is pretty easy to use, I purchased one through Afterpay. Although it would've been better with more options, I understand it was restricted due to Afterpay, still a happy customer though.
27 June 2026
Unprompted review
Reply from Prezzee NZ
Hi Natasha, thank you for your wonderful feedback! We’re glad to hear you found the Prezzee card system easy to use and that you’re still a happy customer. We appreciate your understanding around the Afterpay restrictions and your support.
Epic victory for me
3 June 2026
Unprompted review
Reply from Prezzee NZ
Hi Brlake, thanks for the awesome feedback — we love to hear it! So glad it was an epic win for you.
It is simple to use
It is simple to use, just a snap of a finger then done.
23 June 2026
Unprompted review
Reply from Prezzee NZ
Hi Kenneth,
Thank you for your review! We're delighted to hear that you found Prezzee simple and convenient to use. Making gifting quick and easy is what we strive for, and we're glad you had such a smooth experience. Thanks for choosing Prezzee! 😊
Reply from Prezzee NZ
Hi Jessica,
Thank you for your kind feedback! We're delighted to hear that you found the experience fast and easy, and that navigating the app was simple. We appreciate you taking the time to share your experience and thank you for choosing Prezzee! 😊
Easy website
21 June 2026
Unprompted review
Reply from Prezzee NZ
Hi Sheryl, thank you for your feedback! We're happy to hear that you find our website easy to use. If you have any suggestions or need assistance, feel free to reach out!
Great Gift Card Options
I have just joined Prezzee NZ and I'm very happy with the ease of purchasing and redeeming their gift cards. I am particularly impressed that the gift cards I have received through this platform have a reasonably long redemption time period.
19 June 2026
Unprompted review
Reply from Prezzee NZ
Hi Liz, thank you for your amazing feedback and for choosing Prezzee NZ! We're thrilled to hear that you're happy with the ease of purchasing and redeeming our gift cards. We're also glad you appreciate the long redemption periods we offer. If you have any questions or need further assistance, feel free to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.