I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human. Th... See more
Company replied
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daugh... See more
Company replied
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... See more
Company replied
4.2
Great
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I love that I can buy a gift card and…
I love that I can buy a gift card and let the person decide where they wish to spend it. Just need to have a few more options like Kmart and mitre10, even the warehouse and this would be perfect
25 January 2026
Unprompted review
Reply from Prezzee NZ
Thank you for your fantastic feedback! We're delighted to hear you enjoy the flexibility our gift cards provide. Your suggestions for adding Kmart, Mitre10, and The Warehouse are greatly appreciated, and we're always looking to expand our options. Thanks for the 5-star rating!
NOT THE SAME AS PREZZY
Got the card thinking it was Prezzy to buy a game online for a family member but found out you can’t use it like a credit card. Tried contacting customer service within 5 mins of purchase to get an refund and got AI that kept saying how can I help you. Super frustrating and confusing you should change your name.
26 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Jess, thank you for sharing your experience with us. We apologize for any confusion regarding our card's usage and the frustration with our AI support. To assist you further, could you please share any support ticket number or identifiable information via Trustpilot? This will help us locate your inquiry and assist you promptly. We appreciate your feedback and are committed to improving our services.
Helpful people, AI is an a$$ …
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human.
The AI is an A$$…. Please go back to using REAL people for queries.
23 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Bee, thank you for your feedback! We're delighted to hear that Arsee provided fast, friendly, and efficient support. We understand your concern about interacting with AI before reaching a human representative. Your input is invaluable, and we'll consider it as we strive to improve our service experience. We appreciate your patience and look forward to serving you even better in the future.
It would be great if you could make it…
It would be great if you could make it easier to use
24 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Jim,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. To ensure we can reach out and assist you directly, we have requested additional information. Once received, our team will be happy to review your experience and provide support. We appreciate you taking the time to share this and apologize for any inconvenience caused.
I’d like to acknowledge Juniel for his…
I’d like to acknowledge Juniel for his prompt and helpful support in resolving an issue that had been causing frustration. His assistance was greatly appreciated.
22 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Sarita,
Thank you so much for the compliment about Juniel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Card i received was used to purchase…
Card i received was used to purchase multiple tik tok purchases before I had even opened the packaging. After activating the card and seeing the 20+ small purchases that there system allowed to go through on an unactivated card before blocking it was $67 of the 200 balance. Resolution process to even unblock my card to use remaining balance let alone dispute the fraudulent payments is beyond time consuming and customer service is horrendous to deal with.
21 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Dan, thank you for alerting us to this issue. We're sorry for the inconvenience you've faced with unauthorized transactions. If you have a support ticket, please share it so we can investigate. We've also requested more details to locate your inquiry. We're committed to enhancing our customer service and resolving such issues more efficiently. Please contact us directly to expedite this resolution.
It was great to use as I had…
It was great to use as I had flexibility to a number of companies . Every thing worked so smoothly no hitches at all.
18 January 2026
Unprompted review
Reply from Prezzee NZ
Hi, Noeline! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the flexibility and had a smooth experience. If you need any assistance, we're here to help!
Everything was smooth and easy
Everything was smooth and easy, lovely process.
Would have given a 5 if the list of businesses accepting Prezzee in NZ was more comprehensive
9 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Judith, thank you for your feedback! We're delighted to hear that you found the process smooth and easy. We appreciate your suggestion about expanding the list of businesses accepting Prezzee in NZ. It's valuable insights like yours that help us improve. We’re working on broadening our partnerships and hope to enhance your experience in the future. If you have any more feedback, feel free to share!
Fast and on to it!
19 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Manaia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Rita was amazing dealt with issue…
Rita was amazing dealt with issue quickly and effectively thank you so much
19 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Tracy,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I would like to share my awesome…
I would like to share my awesome assistance from Habiba of Prezzie card. I called their 0800 feeling helpless on the prezzie card I received last year for my retirement gift. I can’t Unwrap the gift on my email because I forgotten all my details etc. Habiba walked me throughout the process and start all over again in logging in. She was so patience and I can say she will stay with me until such time I’m successful and yes I did manage to log in smoothly. Thank you Habiba, you’re an asset to Prezzie company. I’m happy customer here.
16 January 2026
Unprompted review
Reply from Prezzee NZ
Hi, Grace! Thank you for sharing your experience! We're thrilled to hear how helpful Habiba was in assisting you. Her patience and dedication truly make a difference, and we're glad you successfully logged in. We're proud to have her on our team and appreciate your kind words. If you need further assistance, we're here to help!
I’ve had the worst experience with this…it is on going !!!
I’ve had the worst experience with this card for the most part and still currently I cannot Zwar it just will not light up the red bar across the bottom and I have asked for help multiple times and still no result would never recommend to anyone
15 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Nicola,
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience and frustration this has caused, and we sincerely apologize for the delay.
We’d really like the opportunity to assist you further. Please respond directly to your open support ticket #3242033, so our team can continue working with you and help resolve this as quickly as possible.
Thank you for your patience, and we appreciate you giving us the chance to make this right.
AFTER Three weeks of talking with…
AFTER Three weeks of talking with Prezzee he end result I received a refund .
The Prezzee Team Were Very Understanding along being very helpful Thank You Team Prezzee.
14 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Derek,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Sandra made my experience great!
Sandra made my experience great, she helped me sort the issue and was very prompt and also communicated each step she was taking and let me know where my request was at. Appreciate you alot Sandra! Thank you!
13 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Kiri, thank you so much for your kind words! We’re thrilled to hear that Sandra was able to make your experience smooth and keep you informed every step of the way. We’ll be sure to pass along your appreciation. She’ll be delighted to hear it. Once again, thank you for your amazing 5-star ratings!
Awesome customer service
Jessie was very professional awesome customer service. Jessie accomplished what I needed done as I had issues trying to upload my content myself. Keep up the good work Jessie and really appreciated what you had done for me.
Nga Mihi
Arona
12 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Arona,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Given choices how to use gift
4 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Di, thank you for sharing your feedback! We’re glad you appreciated having multiple options on how to use your gift card. It’s important to us that you have flexibility and a great experience. Your support means a lot, and we look forward to serving you again!
Excellent communication and understanding.
The customer care team has been great to deal with.
Their understanding and communication to archive the result we wanted was amazing, with frequent updates.
After using the Prezzee card to purchase a gift card for Best Restaurants only to find that all the associated Best Restaurants in our city did not accept their own gift card.
Prezzee card was happy to refund the Best Restaurants gift card amount back to my Prezzee wallet so we could use it for something else.
12 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Evan, thank you for sharing your experience! We're delighted to hear that our customer care team's communication and understanding made a positive impact. Our goal is to ensure a seamless experience, and we're glad we could resolve the issue with your Best Restaurants gift card swiftly. Your satisfaction is our priority, and we're here to assist you whenever needed. Thank you for choosing Prezzee!
Needs supermarket options.
1 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Sarah,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
Please contact us directly at help@prezzee.com so we can discuss this matter further that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Thank you for being so flexible and…
Thank you for being so flexible and considerate! Big props to Asmaa for sorting things out for me!
10 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Joann, thank you so much for your kind words! We're thrilled to hear that you had a positive experience. Big props indeed to Asmaa for her exceptional effort in sorting things out for you. We'll be sure to pass along your appreciation to her. We're always here to help, so don't hesitate to reach out if you need anything else.
Great customer service
Great customer service. Fast & helpful in every way.
8 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Darlene,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
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