I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
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Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human. Th... See more
Company replied
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daugh... See more
Company replied
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... See more
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4.2
Great
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Joy was very helpful and quickly solved…
Joy was very helpful and quickly solved my issue.. Thanks~!! 😃
9 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Maria,
Thank you for your feedback! We’re glad to hear that Joy was able to assist you quickly and effectively.
I have had 2 prezzee gift cards that…
Few days later: Prezzee came back with some feedback , totally awesome, happy to know that this will be looked at more closely, good come-back.
I have had 2 prezzee gift cards that always seem to have trouble with the Woolworths , John St, Newtown. Both times, when the gift card has to be swapped to the brand via My Google Wallet, it always has trouble reading the code when at check out, it takes a while for the operators to get it to read properly on the barcode reader system they have. The operators have eventually got it working, but 1 time it didnt even work at all and I lost $30.
8 January 2026
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for taking the time to provide your feedback about the issues you experienced using your Prezzee gift cards at Woolworths, John St, Newtown. While we regret that your experience didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and improve the experience for all customers in the future.
If you’d like to discuss your experience further, or if there’s anything we can do to address your concerns, we’ve also reached out to you via Trustpilot for further assistance. Please respond there if you need more help.
Family keep confusing Prezzy for Prezzee
For the 2nd yeard in a row my old overseas Aunt has confused Prezzy cards with Prezzee cards, and now I am stuck having to figure out which dumb store I want to spend the Prezzee card at from among some mid retailers which the list seems smaller than last year, instead of just using it anywhere like a Prezzy card.
Thanks for nothing.
6 January 2026
Unprompted review
Reply from Prezzee NZ
Hi Hunter,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Reply from Prezzee NZ
Hi Kysarah,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Reply from Prezzee NZ
Hi Alana,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Reply from Prezzee NZ
Hi, Dan! Thank you for your kind words! We're delighted that you had a lovely and quick experience. If there's anything else we can do for you, please let us know!
Reply from Prezzee NZ
Hi Cindy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Limited
The number of shops you can use this card at is way too limited and doesn't include the larger stores such as Rebel, Briscoe, Mitre10 etc.
29 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Greg,
Thank you for your feedback. We’re sorry to hear that you found the selection of stores limited. We’d like to assist you further and clarify any questions you have about where the card can be used. Please reach out to us directly at help@prezzee.com, and our team will be happy to help.
This seems to be a scam!!!
This seems to be a scam, DO NOT BUY!!! Bought a prezzee card to use it to buy a Woolworths gift card, as you're supposed to be able to do, but Woolworths disappears from the retailer list when attempting to use the card. Customer service couldn't fix the problem or even explain it, and are refusing to cancel and refund the unusable card. TOTAL WASTE OF MONEY!!!
Now they've replied to ask me to contact them?! Tried that already, several times, and got NOWHERE!!
Prezzee! Redemption Issue #3191272
22 December 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
We’re really sorry for the frustration this has caused and understand how upsetting it is to feel like you’ve already tried everything. We’d genuinely like to look into this for you. If you have a ticket or reference number from your previous contact with us, please share it here so we can check the details and assist further as quickly as possible.
I was given this ecard earlier this…
I was given this ecard earlier this year but then thought I would leave it until Christmas time so I could get a few extra treats. When I was able to set it up then went to the supermarket the checkout operator helped me with the pin number etc
19 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Chris! Thank you for sharing your experience! We're glad to hear you were able to use your eCard successfully with the help of the checkout operator. If you have any other questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your extra treats and have a wonderful holiday season!
Jhuniel T responded swiftly and made…
Jhuniel T responded swiftly and made sure that everything was in place before ending the conversation. Checked to see if I had any other questions and was very patient. Excellent customer service, would recommend getting prezzee cards when you can!
29 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Harmony,
Thanks for reaching out!
Thank you so much for the compliment about Jhuniel.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great to deal with
It is a great company to deal with even though my computer skillls are not so great.
Prezzee cards are a wonderful gift to give or receive.
19 December 2025
Unprompted review
Reply from Prezzee NZ
Hi, Natasha! Thank you for your kind words! We're thrilled to hear that you had a positive experience with our company, and we're glad that Prezzee cards have been a delightful gift option for you. Remember, we're always here to help if you ever need assistance, regardless of your computer skills. Your satisfaction is important to us, and we look forward to serving you again in the future!
Satisfied customer of Prezzee card
Chysel was excellent at answering my questions and relating to my frustration. She completely solved my issue and I'm so happy for her help. Your lucky to have her on your team
26 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Donna,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Nice and easy to use
25 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Arnolfo,
Thank you for your feedback! We’re glad to hear you found Prezzee nice and easy to use. We really appreciate you taking the time to share your experience!
I couldn't access my prezzee dollars…
I couldn't access my prezzee dollars through my phone, tried at countdown. Not sure why, the staff couldn't work it either
24 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Murray,
We apologize for the difficulties you've experienced accessing your Prezzee gift card. We understand how frustrating this can be, and we are committed to resolving the issue promptly. A member of our Customer Care team will reach out to you directly to ensure you receive the assistance you need. Thank you for your patience and understanding.
Many thanks,
Team Prezzee
Big help
Big help!
Prezzee is a great service and gives us flexibility when recognising our staff or customers. When I stuffed up a gift card order, Princess from customer services pulled through and helped me resolve the issue. Great stuff!
24 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Marcus,
Thank you so much for the compliment about Princess ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Dreadful experience with online order…
Dreadful experience with online order which was unable to be delivered to an email address. Reached out to Customer care, long wait to connect. Couldn't be resolved on the day. Escalated by customer care agent . Had to chase up the next day. Issues remained. Not fully resolved until we see if my daughter can open up the gifts. Lodged a complaint and sorry but won't be doing online ordering with this company again.
21 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Christina,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3191194) for further assistance.
Thanks for helping us improve.
Cannot even redeem the card I purchased…
Cannot even redeem the card I purchased for myself at the Woolworths or any supermarket abd basically hsve no use for it now
20 November 2025
Unprompted review
Reply from Prezzee NZ
Hi Jess,
Thank you for bringing this issue to our attention. We take your feedback seriously and are actively working to resolve it promptly.
We appreciate the time you’ve already invested. To help us review what went wrong, could you please share a ticket number? Alternatively, you can contact us directly at help@prezzee.com.
We’ve checked our ticketing system, and unfortunately, we couldn’t match any details based on what you outlined. If you have any additional information, please share it so we can locate your case.
We’re committed to getting to the bottom of this for you, and your response is highly appreciated.
Was very quick doing what I needed…
Was very quick doing what I needed assistance with. Excellent job, well done!
17 December 2025
Unprompted review
Reply from Prezzee NZ
Hi Jordan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very easy and sorted out
17 December 2025
Unprompted review
Reply from Prezzee NZ
Hi John, thank you for your feedback! We’re pleased to hear everything was resolved quickly and smoothly. We truly appreciate you taking the time to share your experience and for the fantastic 5-star rating.
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