I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
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I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
Company replied
After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6k reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great easy experience thanks again…
Great easy experience thanks again tommy.and very prompt cheers
13 March 2026
Unprompted review
Reply from Prezzee AU
Hi Mick, thank you for your feedback! We're thrilled to hear that you had a smooth and easy experience. It's wonderful to know that Tommy provided prompt and efficient service. We'll be sure to pass on your kind words to him. Cheers, and thank you for choosing us!
Princess resolved my issue fast and…
Princess resolved my issue fast and efficiently
13 March 2026
Unprompted review
Reply from Prezzee AU
Hi Roanne,
Thank you so much for the compliment about Princess!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Prezee went beyond my expectations to…
Prezee went beyond my expectations to retrieve a gift I received but unfortunately misplaced. It took Dianne and staff no more than 24 hours to make me a very happy lady! Prezee is a great way for gifting safely and secure! I highly recommend them!
12 March 2026
Unprompted review
Reply from Prezzee AU
Hi Debra,
Thank you so much for the compliment about Dianne!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi Tuula,
Thank you for your feedback! We're glad to hear that Red was able to assist you. We truly appreciate you taking the time to share your experience.
Thank you Dianne
Thank you Dianne , you were amazing
I cannot thank you enough
I had 3 cards with a lot off money on them and thank goodness Dianne helped me out so much .. thank you for your time Dianne regards Kim S
12 March 2026
Unprompted review
Reply from Prezzee AU
Hi, Kim! Thank you for your kind words! We're delighted to hear that Dianne was able to assist you so effectively. We're proud of her dedication and are thrilled that she could help with your cards. We'll make sure to share your appreciation with her. If you need further assistance, feel free to reach out. Thanks again!
I was very happy with the help and…
I was very happy with the help and service from Jin
very helpful caring and most of all professional didn't stop until I got what was require.
thank you again Jin.
regards Ana
11 March 2026
Unprompted review
Reply from Prezzee AU
Hi, Ana! Thank you for your wonderful feedback, Ana! We're delighted to hear that Jin provided such helpful, caring, and professional service. Your satisfaction is our priority, and we're glad Jin ensured you got what you needed. We'll pass your kind words along to him. If you need anything else, feel free to reach out. Thank you again!
Extremely helpful support
A mistake was made on my account and clairevyl helped me put, she was fantastic and resolved my issues quickly!
11 March 2026
Unprompted review
Reply from Prezzee AU
Hi Dominic,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Excellent customer service
Great service and even better customer service Anthony was fantastic friendly efficient and super helpful
11 March 2026
Unprompted review
Reply from Prezzee AU
Hi Fleur, thank you for your wonderful feedback! We're delighted that Anthony exceeded your expectations with his friendly, efficient, and helpful service. We'll pass on your kind words to him. Thank you for choosing us!
Reply from Prezzee AU
Hi Okkie, thank you for your feedback! We're delighted to hear that Red delivered excellent assistance. Your 5-star rating means a lot to us, and we'll be sure to pass along your appreciation to Red. Thank you for choosing us and for your outstanding support!
I ordered a $100 gift card and put…
I ordered a $100 gift card and put wrong email to send it i called up prezzee and got Marco was so helpfull changed my email and now i got my $100 voucher.
Thank you Marco
11 March 2026
Unprompted review
Reply from Prezzee AU
Hi Keith, thank you for sharing your experience! We're thrilled that Marco quickly assisted you by updating your email address and ensuring you received your $100 gift card. His dedication truly shines, and we'll pass on your gratitude to him. Thank you for choosing Prezzee; we're always here to help.
My husband bought me a card from your…
My husband bought me a card from your site and it was ended up a used card before I load it they are hackers hacking your card you can do better ok that sucks wasting someone’s money
10 March 2026
Unprompted review
Reply from Prezzee AU
Hi Jenny, we’re sorry to hear about your experience and understand your frustration. Your security and satisfaction are our top priorities. If you’ve contacted our team, please share your support ticket so we can expedite the investigation and resolve the issue. Thank you for bringing this to our attention. Rest assured, we are committed to providing a secure and reliable experience for all our users.
Great customer service
Great customer service - Fixed my problem straight away - Thank Jin
11 March 2026
Unprompted review
Reply from Prezzee AU
Hi Darren, thank you for your fantastic feedback! We're delighted to hear that your issue was resolved promptly. Jin's commitment to providing exceptional customer service truly shines through your positive words. We'll make sure to pass along your appreciation. Thank you for choosing us for your needs!
I bought a gift card for a birthday…
I bought a gift card for a birthday present. I loved that I could set it for when he woke up on the morning of his birthday & choose to spend it where he wants on what he wants,
8 March 2026
Unprompted review
Reply from Prezzee AU
Hi there, thank you for your excellent feedback! We're pleased to hear that you valued the ability to schedule the gift card delivery and give him the freedom to decide how to use it. We’re thrilled to have contributed to making his birthday celebration special. Thank you for choosing us for this thoughtful gift.
I had a complicated question
I had a complicated question and I feel the help was fantastic and solved straightaway.
10 March 2026
Unprompted review
Reply from Prezzee AU
Hi Sue, thank you for your wonderful feedback! We're thrilled to hear that our team provided fantastic assistance and resolved your complex question so quickly. We strive to deliver exceptional support, and your kind words are truly appreciated. We're here for you anytime you need help!
Arsee saves the day
Arsee adroitly solved an unusual situational problem for us - efficient friendly service will never go out of fashion.
8 March 2026
Unprompted review
Reply from Prezzee AU
Hi Simon,
Thank you so much for the compliment about Arsee!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Ethan was a great help and quickly…
Ethan was a great help and quickly helped resolve my issue within a matter of minutes.
6 March 2026
Unprompted review
Reply from Prezzee AU
Hi Samuel, thank you for your feedback. We're pleased to hear that Ethan swiftly and effectively resolved your issue. Your satisfaction is important to us, and we're glad Ethan could assist you promptly. If you need anything else, please don't hesitate to reach out. We're always here to help.
Rita helped me solve the issue quickly
Rita helped me solve the issue quickly! Thanks for the help 😊💌
5 March 2026
Unprompted review
Reply from Prezzee AU
Hi, Han! Thank you for your feedback! We're thrilled to hear that Rita was able to help you resolve the issue quickly. Your satisfaction is important to us, and it's great to know we met your needs. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Dianne was absolutely amazing
Dianne was absolutely amazing, listening to my issue and fixing it after 2 others palmed it off. Muchly appreciated :)
4 March 2026
Unprompted review
Reply from Prezzee AU
Hi Reece,
Thank you for sharing your feedback. We're glad to hear that Dianne was able to assist you and resolve the issue. We'll be sure to pass along your kind words to her. Your patience is truly appreciated, and we're happy everything was sorted out.
My issue was resolved within hours
My issue was resolved within hours. Great customer service ! Thank you customer team :)
28 February 2026
Unprompted review
Reply from Prezzee AU
Hi, there! Thank you for your kind words! We're thrilled to hear your issue was resolved quickly. Our team always strives to provide the best support, and your feedback means a lot. We appreciate you taking the time to share your experience!
Replacement for a lost Ecard
I had accidentally deleted an email with an eGift card. Contacted Jin at Prezzee who understood the problem and was able to re-send the email in minutes. Very good customer service for a problem that was my fault to begin with. Jin's help was very greatly appreciated.
4 March 2026
Unprompted review
Reply from Prezzee AU
Hello Brett,
Thank you so much for sharing your experience! We’re delighted to hear that Jin was able to assist you quickly and get your eGift card re‑sent without any hassle. Accidents happen, and we’re always here to help make things easier.
Your kind words mean a lot, we’ll be sure to pass your appreciation on to Jin and the team.
If you ever need anything else, please don’t hesitate to reach out.
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