I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
Company replied
After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
Company replied
Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6k reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Red was super helpful and sweet!
10 April 2026
Unprompted review
Reply from Prezzee AU
Hi Tanner, thank you for your feedback! We're glad to hear Red was super helpful and sweet. We appreciate you taking the time to share your experience!
Clairevyl was very helpful with…
Clairevyl was very helpful with resolving a gift card issue! She responded in a timely manner, which was greatly appreciated.
9 April 2026
Unprompted review
Reply from Prezzee AU
Hi Megan,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Very well versed with his job
Very well versed with his job, helpful and patient. Well done Youssef! Thank you.
7 April 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for sharing your feedback. We’re delighted to hear about your positive experience and appreciate your kind words regarding Youssef’s professionalism, patience, and helpfulness. We’ll be sure to pass on your compliments to him.
Dianne Abaca (Prezzee AU) solved my…
Dianne Abaca (Prezzee AU) solved my problem quickly I expect.
9 April 2026
Unprompted review
Reply from Prezzee AU
Hi, Ishwor! Thank you for your feedback! We're delighted to hear that Dianne was able to solve your problem quickly and meet your expectations. We'll make sure to pass along your kind words to her. If you need any further assistance, feel free to reach out.
Needed assistance recovering one of my…
Needed assistance recovering one of my gift cards I had accidentally deleted. I’d also deleted the originalemail needed for verification, and was fortunate enough to be linked up with Jerry. A minute later Jerry had verified, located, recovered, and had my card back in my Prezzee Wallet and I was on my way.
Great job Jerry👍👍
9 April 2026
Unprompted review
Reply from Prezzee AU
Hi Seng ,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
fixed the issue that we were having
fixed the issue that we were having, the bot was a little slow, but they anticipated other issues and resolved to our satisfaction
8 April 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Lost gift card...link issue???
It did take some time to get my problem sorted but once Marco understood problem it was a quick fix to send a link through sms to my phone. I still don't know what the problem was as Marco thought it was a yahoo (email) issue rather than a non working link through Prezzee? Hopefully the same issue doesn't happen next time.
8 April 2026
Unprompted review
Reply from Prezzee AU
Hi Michelle,
Thank you for your feedback! We appreciate your patience while the issue was being resolved and we’re glad Marco was able to assist you quickly in the end. We’ll take note of your experience to help improve clarity and ensure a smoother process moving forward.
Thank you team
John was a massive help to me tonight, was patient and willing to work with me despite being 1 in the morning. Thank you
8 April 2026
Unprompted review
Reply from Prezzee AU
Hi Tiare,
Thank you so much for the compliment about John! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Rita was very helpful today
Rita was very helpful today, she took the extra time to make sure I was properly handled and I felt like a valued customer.
7 April 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Rita dealt with my issue in an…
Rita dealt with my issue in an extremely timely and professional manner. She was great to deal with, and managed my query to a most satisfactory end. Thank you Rita!
4 April 2026
Unprompted review
Reply from Prezzee AU
Hi Dianne,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Birthday Gift Card
I live in NZ and sent my mum and sister, in Australia , each a card for their birthdays. The process was quick and simple and there were no hidden costs, and it was on a Public holiday. They got the email exactly when I sent it and were able to use the cards without a hitch. Overall a pleasant experience and I’ll definitely do it again.
3 April 2026
Unprompted review
Reply from Prezzee AU
Hi Michelle, thank you for sharing your experience! We're glad the process was quick and seamless, and that your mum and sister received and used their cards without any issues. We appreciate your kind words and look forward to serving you again.
Great service from Maria
Maria from Prezzee.com.au provided a prompt and efficient resolution to my issue today. She as able to understand my issues and had the answer
Thank you Maria
5 April 2026
Unprompted review
Reply from Prezzee AU
Hello Graeme,
Thank you so much for your kind feedback! We’re delighted to hear that Maria provided a prompt and efficient resolution and was able to clearly understand and address your concerns. We’ll be sure to pass your thanks on to her, she’ll really appreciate it.
If there’s anything else we can help with, please don’t hesitate to reach out.
Prezzee smart card
After a few weeks of trauma I had completely forgotten about a celebration I had agreed to attend. Finances were completely depleted so quickly went online to buy a prezzee smart card, ( pay in 4), so could exchange for a BWS e-card to buy a lovely bottle of wine. Have used prezzee before, sung it praises so was shocked to find out that the bottle of wine I wanted to buy wasn't going to happen. No BWS nor Liquorland was available with this card. I still don't understand why. I can't return and now have a card that was very misleading as to where I could spend. It has to be made clearer that certain cards are limited in their usage.
4 April 2026
Unprompted review
Reply from Prezzee AU
Hi Janice,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
I chatted with a lovely lady Rita o…
I chatted with a lovely lady Rita who was super helpful and prompt in resolving my problem with my account .
4 April 2026
Unprompted review
Reply from Prezzee AU
Hi Claire,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Thanks sp much Prezzee team
Thanks sp much Prezzee team! I deleted my egift card by mistake and Anthony resolved it for me very quickly! I just gave him the amount remaining and my name! Thanks to the other customer service team online, you did great. I am sorry I switched screens and lost chat.
4 April 2026
Unprompted review
Reply from Prezzee AU
Hi Matt,
Thank you so much for the compliment about Anthony!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great Support
Red was very patient, understanding, and full of support the entire conversation. She walked me through several steps and thr process to get my gift card situated.
I was so appreciative of the time she spent working with me. Red was a great representation of patience, professionalism, and accuracy.
3 April 2026
Unprompted review
Reply from Prezzee AU
Hi Stephanie,
Thank you so much for the compliment about Red!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale.
If you need any further assistance, let us know.
Thanks again for your support!
Had an issue with a gift card purchase…
Had an issue with a gift card purchase and red was very helpful and quick responding. Managed to resolve my issue. Thank you so much Red ! 🙂
3 April 2026
Unprompted review
Reply from Prezzee AU
Hi Bethany,
Thank you so much for the compliment about Red!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Princess was the biggest help
3 April 2026
Unprompted review
Reply from Prezzee AU
Hi Trish,
Thank you for your kind words! We’re so glad to hear that Princess was such a big help. We’ll be sure to pass along your feedback—she’ll really appreciate it!
Princess was able to assist me straight…
Princess was able to assist me straight away thru chat. She understood my issue, she was quick to fix it, and really pleasant about the whole experience.
1 April 2026
Unprompted review
Reply from Prezzee AU
Hi Arron,
Thank you so much for the compliment about Princess!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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