I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
Company replied
After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6k reviews
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Very efficient
Very efficient . Jheraldine was amazing . Found my deleted card straight away and restored it .
2 April 2026
Unprompted review
Reply from Prezzee AU
Hi, Jesse! Thank you for your wonderful feedback! We're so glad to hear that Jheraldine was able to assist you efficiently and restore your deleted card. We'll make sure to pass on your praise to her. If there's anything else you need, feel free to let us know.
helpful
Jin was able to recover my voucher quickly found Jin very helpful and prompt
2 April 2026
Unprompted review
Reply from Prezzee AU
Hi, Sue! Thank you for sharing your experience! We're delighted to hear that Jin was able to assist you promptly and help recover your voucher. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Jin. If you have any more questions or need further assistance, please don't hesitate to reach out.
I went through 3 agents to get help and…
I went through 3 agents to get help and the third time lucky I got Princess! So just want to say a big thank you to Princess who went above and beyond for me to access my gift card which I needed urgently. You are the BEST agent out!!
2 April 2026
Unprompted review
Reply from Prezzee AU
Hi, Cece. Thank you so much for your kind words and feedback! We're thrilled to hear that Princess provided you with exceptional service and was able to assist you successfully. If you need further assistance, feel free to reach out. Thank you for choosing us!
Thank you Red for helping me solve my…
Thank you Red for helping me solve my issue today , appreciate the time and effort
2 April 2026
Unprompted review
Reply from Prezzee AU
Hi, Marina. Thank you for your kind words! We're thrilled to hear that Red was able to assist you and resolve your issue. We appreciate your feedback and are glad we could help. If you need further assistance, feel free to reach out. Thank you for choosing us!
The 1st 5 times I believe I got “bots”
The 1st 5 times I believe I got “bots”, and 1 human, so I would’ve given Prezzee AU- a Big Fat 000000, as I’d been on the app for at least 1.5 hours.
Luckily for me I finally was put in contact with Aldione, this person was very patient, a good example of all employees should be, and was very very helpful, and went out of their way to ensure my issue was resolved today. I would’ve given Aldione 100/10 or 10⭐️, as they were amazing! Hopefully Aldione will receive this feedback, and only roughly took 20 minutes to fix everything. Couldn’t praise Aldione enough.
1 April 2026
Unprompted review
Reply from Prezzee AU
Hi Monica,
Thank you so much for the compliment about Aldione!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jin was amazing
Jin was amazing, had my problem sorted super quick, thanks for your help Jin
31 March 2026
Unprompted review
Reply from Prezzee AU
Hi Jo,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Bit hard to create and login
31 March 2026
Unprompted review
Reply from Prezzee AU
Hi Ronald, thank you for your feedback. We’re sorry to hear that the account creation and login process was a bit difficult. Your input is valuable and helps us continue improving the experience. If you require any further assistance, please don’t hesitate to reach out to us at help@prezzee.com.
So easy to organise & lets the…
So easy to organise & lets the recipient choose their own places to purchase from. Great range of gift cards
26 March 2026
Unprompted review
Reply from Prezzee AU
Hi Patty, thank you for your wonderful feedback! We’re glad to hear you found the process easy and that the flexibility for recipients to choose where to spend their gift card made the experience even better. It’s great to know you’re enjoying the wide range of options available.
Simple easier then I thought plus has a…
Simple easier then I thought plus has a lot of options
29 March 2026
Unprompted review
Reply from Prezzee AU
Hi Elza
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Outstanding patience and spoke clearly …
Outstanding patience and spoke clearly ,and took me step by step through the endless emails and passwords without blinking an eyelid , well done Diana. 10 gold stars out of 10.
28 March 2026
Unprompted review
Reply from Prezzee AU
Hi Steven,
Thank you so much for the compliment about Dianne!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jheraldine was extremely helpful
Jheraldine was extremely helpful, and the wait wasn’t too long
27 March 2026
Unprompted review
Reply from Prezzee AU
Hi Teresa, thanks for the lovely feedback! We’re really glad to hear Jheraldine was able to help you and that the wait time was reasonable. We’ll be sure to pass your kind words along to her. If you ever need assistance again, we’re here to help!
I needed help today as was having…
I needed help today as was having trouble getting into account. Rita was amazing and helped solved my problem. I was very grateful.
27 March 2026
Unprompted review
Reply from Prezzee AU
Hi, Leanne! Thank you for sharing your experience! We're delighted to hear that Rita was able to assist you effectively and resolve your issue. We're proud of her commitment to helping our customers. If you need any more assistance, please don't hesitate to reach out. We're here for you!
Rita was so helpful and fixed the…problem immediately and professionally
Rita was so helpful and fixed the problem
26 March 2026
Unprompted review
Reply from Prezzee AU
Hi Teena,
Thank you for your kind feedback! We’re so glad to hear that Rita was able to assist you and resolve the issue. We truly appreciate you taking the time to share your experience.
Confused Gen X woman…
It was lovely to receive the voucher but I'm a bit confused about how to convert it so that I can spend it.
3 February 2026
Unprompted review
Reply from Prezzee AU
Hi Sarah,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can best assist you with the card activation process and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Meant alot to me because I was…
Meant alot to me because I was surprised!
14 February 2026
Unprompted review
Reply from Prezzee AU
Hi Rosy,
Thank you so much for your lovely message! We’re really glad to hear that the experience meant so much to you, surprises like that truly make our day as well.
If you ever need anything else, we’re always here and happy to help!
Problem solved quickly and easily by Rita!
Rita helped me to solve my problem quickly. Thank you so much!!!
25 March 2026
Unprompted review
Reply from Prezzee AU
Hi Daria,
Thank you so much for your wonderful feedback! We’re delighted to hear that Rita was able to help resolve your issue quickly. We’ll be sure to pass your kind words on to her, she’ll be thrilled to know she made a positive difference to your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Rita was amazingly helpful
Rita was amazingly helpful! Sorted out my issue so quickly!
25 March 2026
Unprompted review
Reply from Prezzee AU
Hi Mary, thank you for your feedback! We’re glad Rita could help resolve your issue quickly. We’ll be sure to share your kind words with her.
My granddaughters gift card sent to the…
Excellent customer service from Prezzee and a special thank you to Mar for helping fix my recent order. I accidentally sent the gift card to the wrong phone number (my mistake), and Mar was kind, patient, and very efficient in sorting it out for me. The issue was resolved quickly and stress-free. Really appreciate the understanding and support — it turned a worrying situation into a positive experience. Highly recommend! ⭐⭐⭐⭐⭐
25 March 2026
Unprompted review
Reply from Prezzee AU
Hi Josiah, thank you for your wonderful feedback. We’re pleased to hear that Mar was able to assist you promptly and turn the situation into a positive experience. Your kind words and recommendation are truly appreciated.
Excellent service from Red
Excellent service from Red. The team was attentive, efficient, and went above expectations to help me. Everything was handled quickly and professionally. Highly recommended.
23 March 2026
Unprompted review
Reply from Prezzee AU
Hi Erson, thank you for your wonderful feedback! We’re delighted to hear you had such a positive experience with Red. Our team always strives to provide attentive and efficient support, so it’s great to know we met your expectations. We truly appreciate your recommendation.
need more stores I can use my gift…
need more stores I can use my gift cards at.
30 January 2026
Unprompted review
Reply from Prezzee AU
Hi Dylan, thank you for the feedback! We appreciate the suggestion and are always looking to expand our range of partner stores. Input like yours helps guide us as we work to add more options in the future.
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