I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great gift and so easy to do
Whokempricess is nice and easy. So straightforward.
17 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Finally…
I had a bit of a fiasco just trying to access my account and spent ages trying to go through all the resolution options an hour later I talked online to John who managed to resolve my issues within minutes. Big thankyou
17 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kelly, thank you so much for your amazing 5-star rating and kind feedback! We’re sorry to hear you had trouble accessing your account at first, but we’re so pleased John was able to step in and resolve everything within minutes. We truly appreciate your support and will be sure to share your thanks with him.
Be careful
I have spent hours on the phone trying to use my £50 gift card. One operator was rude telling me over and over that I was not using the card correctly and that Asda were responsible for the failure of putting the details of the card into the till. Store says it needs barcode. No one is supplying me with a barcode. One agent said sometimes the cards don't work! Still trying to resolve my loss of £50😔
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Susan,
Thank you for taking the time to provide your feedback about the issue with displaying the barcode of your Asda gift card. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
We responded to your existing inquiry (ticket number: 3580319) for further assistance.
We apologise for any inconvenience this may have caused you and would like to make it right.
Jesse was fantastic and sorted our…
Jesse was fantastic and sorted our issue out in minutes!
16 July 2026
Unprompted review
Reply from Prezzee UK
Hi Jemma, thank you so much for your amazing 5-star rating and kind feedback! We’re delighted to hear Jesse was fantastic and able to sort out your issue in just minutes. We truly appreciate your support and will be sure to share your lovely words with him.
Reply from Prezzee UK
Hi Thomas,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Problem resolved quickly
John helped me resolve my issue very quickly and he was very helpful to me this evening. Thank you. Great customer service.
15 July 2026
Unprompted review
Reply from Prezzee UK
Hi Layla,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I bought this £40 voucher for my so to…
I bought this £40 voucher for my so to use in Pizza Hut when he went they said it couldn’t be used as they are a franchise ! And no other Pizza Hut here ! So in doing charge back!
Ticket number
5045075711919896151
14 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kathleen,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3579866 for further assistance.
Thanks for helping us improve.
Voucher upload
I recently ordered a voucher via this company
I was struggling to get understand how to apply the voucher to just eat. Vidal was. A great help and sent clear instructiona
14 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kierah,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great advice & Fast Responses
Great advice. Fast responses. Delighted clients
7 July 2026
Unprompted review
Reply from Prezzee UK
Hi Pip,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Operative was effecient and polite…
Operative was effecient and polite solved my probem thanks
13 July 2026
Unprompted review
Reply from Prezzee UK
Hi Sheila,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
No support, no refund or usable product, no protection
I purchased a gift card from Prezzee that turned out to be unusable. I immediately contacted them to try and get it refunded or exchanged for one that is usable, and all they have done is try to find ways to avoid helping me. A terrible company with no respect for customers or their legal protections. I will now be seeking legal advice from the relevant authorities and regulatory bodies, and will make sure that people are aware that buying from Prezzee UK is a complete gamble where you, at best break even - or, like me, lose everything you spent. Their excuse - their system immediately transfers the money to the relevant company upon purchase. It’s not my fault you didn’t think your system through properly. If you take money from someone for goods or services, you need to be able to return it should there be an issue.
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kevin,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Absolutely Brilliant …
Absolutely Brilliant service used it quite often no problems
Sent straight away and the feed back is 1st class
Thanks Pressie
12 July 2026
Unprompted review
Reply from Prezzee UK
Hi Pearl,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I spend 3 hours chatting to 5 different…
I spend 3 hours chatting to 5 different chat box “people” on Friday afternoon and got absolutely nowhere!! I was sent all 5 transcripts by the company by email bit no resolution at all, I emailed the company who bought the gift card for me and they gave me a phone number for Prezzee and I got through to Max immediately and within two minutes he had send me a new gift card and talked me through the whole process, this wasn’t me being stupid it was a technical error! Why do we have to go round and round for 3 hours, when the “human” Max did it in two minutes , so frustrating and unnecessary aggro!
Thank you Max
13 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you so much for the compliment about Max.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy helped me a lot
Jovy helped me a lot , I ordered a gift card and put the wrong email on it . I was so upset thinking my gift card would be lost and I would have to source another one . I was amazed when told that’s not the case . Jovy sorted it within a few minutes. Amazing is all I can say . Thanks again Jovy.
12 July 2026
Unprompted review
Reply from Prezzee UK
Hi Christine,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Heddah answered my query very promptly…
Heddah answered my query very promptly and sorted it all out for me , need glasses on in the future when trying to read somethings, 10/10
12 July 2026
Unprompted review
Reply from Prezzee UK
Hi Marianne,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Excellent customer service
Very helpful, Rey assisted with my query and resolved it very quickly and helpfully.
11 July 2026
Unprompted review
Reply from Prezzee UK
Hi Sarah, thank you so much for your amazing 5-star rating! We’re delighted to hear Rey was very helpful and resolved your query so quickly. We truly appreciate your support and will be sure to share your kind words with him.
Great customer service
I must say, I was very surprised with how efficient and to the point they were able to solve my problem and I actually rang twice for the same matter because I misread a certain code on my email which was my fault but they handled my call with real patient sensitivity and professionalism and quickly solved my inquiry thank you very much
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Brian,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Ma.was a very good service provider and…
Ma.was a very good service provider and solved all my problems iwas having with my farmfoods cards. Excellent service thank you very much indeed ma.
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you so much for the compliment about Ma!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Arsee was extremely helpful resolved my…
Arsee was extremely helpful resolved my issues in minutes
11 July 2026
Unprompted review
Reply from Prezzee UK
Hi Esha, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Arsee was extremely helpful and able to resolve your issue in just minutes. We truly appreciate your support and will be sure to share your lovely words with them.
John was very helpful
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Lisa, thank you so much for your 5-star rating and kind feedback! We’re so pleased to hear John was very helpful. We truly appreciate your support and will be sure to share your lovely words with him.
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