I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
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Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service.
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the help with resolving my issue. Great customer service! :)
I've purchased multiple cards through Prezzee and not had an issue with a single one. They came through instantly and have all been utilised with no problems.
10 June 2026
Unprompted review
Reply from Prezzee UK
Hi Izzy, thank you for sharing your experience! We're thrilled to hear that Angel provided excellent customer service and quickly resolved your issue, even when it was a simple mistake. It's great to know that you've had a seamless experience with your Prezzee purchases and that our gift cards have been meeting your expectations. If you need any more assistance, feel free to reach out!
Zach who I spoke to today was a legend…
Zach who I spoke to today was a legend sorted my issue in a polite manner with a super professional attitude amazing
20 June 2026
Unprompted review
Reply from Prezzee UK
Hi Geoffrey,
Thank you so much for the compliment about Zach!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
My gift card wasn’t delivered and they…
My gift card wasn’t delivered and they resolved it. Am only giving it 4* because I don’t like robots. When I eventually got a person, they solved it very helpfully.
18 June 2026
Unprompted review
Reply from Prezzee UK
Hi Simply,
Thank you for your feedback and for taking the time to share your experience with us.
We sincerely apologize for the initial inconvenience with your gift card delivery. We're glad to hear that once you were connected with one of our team members, the issue was resolved to your satisfaction.
We understand your preference for speaking with a person, and we appreciate your patience while reaching our support team. Your feedback is valuable and will help us continue improving our service.
Thank you again for choosing Prezzee!
Great communication problem sorted…
Great communication problem sprted within minutes
19 June 2026
Unprompted review
Reply from Prezzee UK
Hi Lynnette,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Really supportive and helpful
Vidal was really supportive and helpful answering my queries. Thanks again for your help!
18 June 2026
Unprompted review
Reply from Prezzee UK
Hi Fin,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Took a while but ma helped me get back…
Took a while but ma helped me get back my voucher
16 June 2026
Unprompted review
Reply from Prezzee UK
Hi Miss. Michelle,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Absolute life saver
Absolute life saver. Quick. Everything you will ever need.
15 June 2026
Unprompted review
Reply from Prezzee UK
Hi Denice,
Thank you so much for your kind words!
We’re really glad to hear you had such a great experience. Your feedback means a lot to us, and we’ll continue working hard to provide quick and reliable service every time.
If there’s ever anything you need, we’re always here to help!
I was unable to receive an OTP via text
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within minutes.
Really good service.
16 June 2026
Unprompted review
Reply from Prezzee UK
Hi Kathy,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Avoid! Awful customer service
Awful customer service. They lie about who you can buy vouchers with. And won't help combine vouchers or literally anything.
15 June 2026
Unprompted review
Reply from Prezzee UK
Hi Mike, thank you for sharing your feedback — we genuinely appreciate you taking the time to do so. We sincerely apologise for the experience you've had, as this is certainly not the standard of service we strive to deliver. We are eager to look into this further and make things right; however, we have been unable to locate your inquiry with the details currently available. We have reached out to you directly via Trustpilot to gather the necessary information, so that a member of our dedicated team can connect with you promptly and work towards a swift resolution. We truly value your patience and look forward to the opportunity to turn this experience around for you.
No help at all from prezzee very…
No help at all from prezzee very disappointed. Took an hour to try and explain what’s happened I’m now £40 down if I could give 0 stars I would
15 June 2026
Unprompted review
Reply from Prezzee UK
Hi Melissa, thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this must have been and sincerely apologise for any inconvenience caused. This is certainly not the level of service we aim to provide. We were able to locate your details under support ticket 3524646 and can see that the issue has since been resolved. If there’s anything further we can do to improve your experience or address any remaining concerns, please let us know by replying to 3524646. Your feedback is very important to us. Thank you.
customer service is handled by "AI"…
customer service is handled by "AI" which is shit. Can't talk to human to sort my issue out.
15 June 2026
Unprompted review
Reply from Prezzee UK
Hi Cyrus, Thank you for taking the time to provide your feedback . While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there's anything we can do to address your concerns. We've also reached out to you via TrustPilot for further assistance. Please respond there if you need more help.
Thank you so much.
Quick responce.
I would like to thank John for sorting out my problem quickly and efficiently .
13 June 2026
Unprompted review
Reply from Prezzee UK
Hi Ahmed,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy from customer care was very helpful
Jovy from customer care was very helpful
13 June 2026
Unprompted review
Reply from Prezzee UK
Hi Melissa,
Thank you so much for your kind feedback! We're delighted to hear that Jovy provided you with such helpful support. We take great pride in our customer care team, and it’s wonderful to know Jovy made a positive difference in your experience.
We’ll be sure to pass along your appreciation to Jovy, recognition like yours truly means a lot. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Buying gift cards is very convenient
Buying gift cards is very convenient. I had one order placed under review, but Angel from customer service resolved it very quickly. I’ll continue buying gift cards from Prezzee in the future.
10 June 2026
Unprompted review
Reply from Prezzee UK
Hi there! Thank you for your wonderful feedback! We're thrilled to hear that you find buying gift cards with Prezzee convenient. It's great to know that Angel was able to resolve your order review quickly. We look forward to continuing to serve you in the future. If you have any other questions or need further assistance, please don't hesitate to reach out.
Perfect communication and very helpful
Perfect communication and very helpful
12 June 2026
Unprompted review
Reply from Prezzee UK
Hi Jedker,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
DO NOT USE
DO NOT USE - A SCAM
Takes your money and sends an empty gift card!
11 June 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your concern and understand how frustrating this must be.
Please note that we have responded to your existing inquiry (ticket number 3518554) to assist you further and investigate this matter thoroughly. We take all reports like this very seriously and are committed to resolving them as quickly as possible.
Your feedback is incredibly important to us, and we are dedicated to making improvements based on what you’ve shared.
Thank you for helping us improve.
I buy gift vouchers regular from here
I buy gift vouchers regular from here. Always happy with results.
Highly recommend
1 June 2026
Unprompted review
Reply from Prezzee UK
Hi Mike,
Thank you so much for your continued support and kind words!
We’re thrilled to hear that you’re always happy with your gift voucher purchases.
Your recommendation truly means a lot to us, and we look forward to helping you again with your future orders!
Panic over
Panic over!
Alfred got me through the process so that my mistake was rectified and no money lost to wrong spelt recipient name for emailing the gift card. Thank you!
9 June 2026
Unprompted review
Reply from Prezzee UK
Hi Samiah,
Thank you so much for your lovely feedback!
We’re so glad Alfred was able to help resolve the issue quickly and ensure everything was sorted without any loss. Mistakes can happen, and it’s great to hear he guided you through the process smoothly.
We truly appreciate your kind words and support—thanks again for sharing your experience!
Kenjie was so helpful and pleasant…
Kenjie was so helpful and pleasant towards me excellent service
10 June 2026
Unprompted review
Reply from Prezzee UK
Hi, Sana. Thank you for your kind feedback! We're delighted to hear that Kenjie provided you with excellent service and was so helpful and pleasant. We'll be sure to pass along your appreciation. If there's anything else you need, feel free to reach out. Thanks again for choosing us!
Code didn't work
Code didn't work
I contacted the company and they told me to contact Tesco directly. I do not enjoy going round in circles.
9 June 2026
Unprompted review
Reply from Prezzee UK
Hi there,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
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