Prickle Reviews 

Reply from Prickle

Aug 11, 2026

Hi there,

Thank you for taking the time to leave your review. I’m very sorry to hear that the plant arrived in such poor condition, receiving your order in poor condition is incredibly disappointing, especially when you were excited about your first order with us.

I’ve checked the correspondence using the email address linked to your order, and we received an email from you on the 4th of August at 10:19pm to report the issue via our contact form. We replied on the 5th of August at 10:42am to apologise and to request an image of the plant so that we could assess its condition and arrange the appropriate resolution. As we haven’t received a response, it appears our reply may not have reached your inbox.

Please check your junk or spam folder in case our email has been filtered there. Alternatively, you can email us directly at contact@prickleplants.co.uk along with an image of the plant, and we will be more than happy to assist you further.

Kind regards,
Emily

Reply from Prickle

Aug 4, 2026

Hi Louise,

Thank you for taking the time to leave your review. I’m very sorry to hear how disappointing this experience has been for you, especially when the order was intended as a gift and you needed everything to arrive together and on time.

Having looked into this in detail, our records show that we emailed you on the 29th of July at 15:32pm using the email address linked to your order. In that email, we apologised and explained that the Dale ceramic pot was incorrectly shown as in stock, that no further stock would be available for the months ahead, and that a refund had been issued to your original payment method. This email was sent prior to the dispatch of your order.

You contacted us on the 30th of July at 18:55pm to advise that the pot was missing and to request an immediate response. We replied on the 31st of July at 08:40am, apologising and provided a screenshot of the original email sent on the 29th of July. You then emailed again on the 31st of July at 14:06pm stating that you had not received a response, and we replied at 15:03pm with a further screenshot of the same email. On the 3rd of August at 15:00pm and again at 15:01pm, you contacted us to express continued concern, and we responded at 15:54pm with three screenshots showing all previous emails sent, confirming why the pot was not included and that a refund had already been processed. Our system shows that the refund was issued on the 29th of July and processed on the 30th of July.

It appears that our emails have unfortunately not reached you, and we advised checking your spam or junk folder in case they were filtered there. I’m very sorry that this led to the impression that your complaint was being ignored, as it is never our intention for any customer to feel that way.

If you need any further assistance, please feel free to contact us at contact@prickleplants.co.uk

Kind regards,
Emily

Reply from Prickle

Jul 27, 2026

Hi Anna,

Thank you for taking the time to leave your review. I am very sorry to hear that the plants arrived in very poor condition, receiving plants that look unhealthy on arrival is understandably disappointing.

I have checked our correspondence, and we have not received any emails from you prior to this review regarding any issues with your order. So that we can assess the condition of the plants and provide the appropriate support, please contact us directly with your order details and an image of the plants. This will allow us to review their current state and assist you further. You can reach us at contact@prickleplants.co.uk

Kind regards,
Emily

Reply from Prickle

Jul 27, 2026

Hi Trevor,

Thank you for taking the time to leave your review. I am very sorry to hear that the plants did not feel well packaged and that the peace lily arrived with dying flowers. A plant arriving with fading blooms can be disappointing, especially when you were expecting it to arrive looking fresh and ready to thrive, so I completely understand why this has left you feeling dissatisfied.

If you remain concerned about the condition of the plants, please contact us directly along with an image of the items you received. Seeing the plants allows us to assess their current state properly and provide the most appropriate support, whether that involves care advice or a resolution. You can reach us at contact@prickleplants.co.uk

Kind regards,
Emily

Reply from Prickle

Jul 21, 2026

Hi Linda,

Thank you for taking the time to leave your review. I am very sorry to hear that your plant arrived in poor condition. Receiving a plant in this condition is understandably upsetting, and I completely appreciate how disappointing this must have been for you.

I am also very sorry that you felt ignored after emailing us twice. That is never our intention. We have checked for any correspondence regarding this order, but unfortunately nothing appears to have reached us, which suggests your emails may not have been successfully delivered to us.

Please re‑contact us when you can, including your order details and a photo of the plant, and we will be more than happy to help resolve this for you. You can reach us directly at contact@prickleplants.co.uk

Kind regards,
Emily