Prickle Reviews 

2,573
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the plants received, often noting they look even better than pictured and thrive after delivery. The plants are frequently described as arriving in perfect condition due to professional, careful, and often recyclable packaging. Many reviewers highlight the quick and efficient delivery service, along with fair and reasonable pricing for the wide selection of products available. However, some customers reported issues with plants arriving damaged, such as broken pots or leaves, or soil spilled due to packaging that was sometimes lacking. A few people also experienced problems with lost orders and a lack of communication or response when trying to resolve these specific issues.

What people talk about most

Product

Customers generally report positive experiences with the product, praising the quality, health, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the quick delivery times and... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be fair, good, and even a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prickle Plants is a wonderful mail order houseplant seller. The excellent website shows clear pictures of all the plants and let's you choose plants for all possible rooms and conditions. My most rece... See more

Rated 5 out of 5 stars

My large plant is brilliant, arrived in great condition and easy to see the quality and care it had been given. It’s already growing more leaves. Very good customer service too. Would recommend

Rated 5 out of 5 stars

I am really pleased with the quality of my plants. They arrived in perfect condition and extremely well packaged which doesn’t always happen with some other companies. Definitely five star service!

Rated 5 out of 5 stars

Ordered 3 plants and all arrived super quick and in perfect condition. You could see the care that had been taken to carefully package the plants. I have ordered plants from other companies and they h... See more


Company details

  1. #130 of 189 best companies in Garden centre

Written by the company

From our greenhouse to your home, explore the world of indoor plants at Prickle! 🌱Discover our tried and tested selection of pots, tools and accessories; everything you need to grow that corner jungle you have always dreamed of 🪴 We will help you create your very own relaxing, peaceful, green oasis – no matter how crazy the world around you may be 🌵


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.5

All reviews

(2,573)

772 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great plant

Great plant, ponytail palm. Lovely condition and very well packaged. Arrived quickly.

10 April 2026
Rated 5 out of 5 stars

Excellent

Plants arrived quickly and securely packaged, no damage. The plants I ordered were stunning! Will be using this company again 😃🪴🌵

2 April 2026
Rated 5 out of 5 stars

I recently ordered three little plants…

I recently ordered three little plants for my kitchen from Prickle Plants, and I couldn’t be happier with the experience. The website was really easy to use, with a great range of options — from different plant sizes and varieties to both indoor and outdoor choices. I also loved the selection of decorative pots, which made it easy to find something that suited my space.
One thing that really stood out was how you can choose plants based on the room they’re going in. There’s a simple guide to help you pick the right spot, whether it’s bright light or a more shaded area, plus a really handy watering guide.
My plants arrived within just a few days and were packaged very securely, so everything turned up in perfect condition. Overall, a smooth, enjoyable experience — I’d definitely recommend Prickle Plants to anyone looking to add a bit of greenery to their home.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful plants

Beautiful plants. They were in excellent condition when received and packaging easily removed.
The size of the plants was also great. Really healthy plants.
Would definitely recommend Prickle Plants. 🪴

9 April 2026
Rated 5 out of 5 stars

Amazing

I received a plant that had caused me trouble as it was rotting and just not doing well since it got deliver, however the team were incredible and had sent me a replacement for free and were absolutely amazing! Thank you so much!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service experience of my life

My order was intended to be my Grandads memorial tree given to my Nan at his funeral. Purchased a week in advance however, was told just 3 working days before the funeral that the courier was unable to deliver and the fault was down to Prickle. I begged them for help via email, their website, instagram, and facebook and received no response until I chased them on instagram days later. Even then, they lied telling me an email was sent in response (I was desperate for a response so this would not have been missed and my emails were obsessively checked for days). I’ve since spoken to them via instagram and they’ve apologised and admitted fault because they have to. However, I do not feel they cared about my extremely stressful and upsetting experience with them in the slightest. Luckily, a company called Gardeners Dream were able to pick up my order request, escalate, and stay in constant contact with me to ensure a tree was delivered in time for my Grandads funeral. If you’re contemplating buying from this Prickle company, please avoid and give your business to Gardeners Dream instead. This company almost single handedly ruined my Grandads funeral

10 April 2026
Unprompted review
Prickle logo

Reply from Prickle

Hi Lyndsay,

Thank you for taking the time to share your feedback. I’m truly sorry to hear how stressful and upsetting this experience was for you, particularly given the importance of the occasion. A memorial tree carries a great deal of meaning, and we fully understand how distressing it must have been when things didn’t go as expected.

We’ve reviewed all correspondence regarding your order, and every email we received was responded to. We also contacted the courier directly, who advised that they were returning the parcel to us, this was not requested by our team. As a result, a refund was issued in line with your request at the time. However, upon checking the tracking information, it appears the parcel was delivered on 14th April.

We’re very sorry for the upset this situation caused during an already difficult time, and we never want any customer to feel unsupported. If you need to discuss anything in more detail, please feel free to contact us directly at contact@prickleplants.co.uk and we’ll do everything we can to help.

Kind regards,
Emily

Rated 2 out of 5 stars

Overprice and underwhelming - Wish I’d Bought My Olive Tree Elsewhere

Sadly, I would recommend buying an olive tree from Morrisons instead. Not only are they much cheaper, but the quality is significantly better — the plants there are full, healthy, and much more attractive.
When my olive tree from Prickle arrived, I honestly didn’t know whether to laugh or cry. It had been heavily pruned to the point where it looked sparse and uneven, and many of the leaves had been cut in half. It was such a disappointing sight.
I contacted Prickle and sent photos, but unfortunately never received a response. A week later, I visited Morrisons and saw beautiful, full, bushy olive trees for just £20. I paid £36 with Prickle and ended up with a very underwhelming plant.
I only give 2 stars because the plant was dispatched in a decent time!

29 March 2026
Prickle logo

Reply from Prickle

Hi Kellie‑Marie,

Thank you for your review. I’m really sorry to hear that you were disappointed with the olive tree you received, we understand how disheartening it can be when a plant doesn’t arrive looking as expected.

We’ve checked our inbox, and we responded to your initial enquiry on 1st April to request images. After reviewing the photos you sent, we replied again on 2nd April. In that email, we explained that the olive trees have been pruned in this way to support strong, healthy growth going into spring and summer. Pruning is an essential part of olive tree care, it helps to maintain the plant’s long term health, encourages fuller growth, and improves fruit production. When our plants are pruned, it’s always done with their best interests in mind.

We haven’t received a response to our email sent on the 2nd of April, so it may be worth checking your spam or junk folder in case our message was filtered there.

Kind regards,
Emily

Rated 5 out of 5 stars

Loving my plants

Loving my plants, speedy and amazing packaging. The plants are still alive so good value and quality price points

23 March 2026

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