Prijsvrij Vakanties Reviews 

46,754
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

The holiday itself was good. Old Palace Resort in Sahl Hasheesh was clean, the staff welcoming, and the all-inclusive delivered what was promised. Where it fell apart was the return airport transf... See more

Rated 5 out of 5 stars

I rarely write reviews, but the exceptional service I received while booking my recent holiday warrants a massive shout-out ! Planning a trip can often feel like a second job…but your team made it... See more

Company replied

Rated 5 out of 5 stars

Again amazing experience thanks to Prijsvrij Vakanties, great prices, easy and smooth process. Everything very easy readable, you don’t need to care for anything just sit on plain and flight to your d... See more

Company replied

Rated 5 out of 5 stars

“I had a very good experience booking my holiday with Prijsvrij. The website was easy to use, prices were clear, and the booking process was fast and simple. Customer service was also helpful and frie... See more

Company replied

Company details

  1. Travel agent
  2. Hotel
  3. Ski holidays
  4. Tour operator
  5. Travel deals

About Prijsvrij Vakanties

Written by the company

Wij halen alles uit de kast om je een zorgeloze reis voor de beste prijs aan te bieden. Je betaalt géén boekingskosten en je hebt de keuze uit een groot assortiment reizen. Van zonvakanties tot stedentrips en verre reizen, er is voor ieder wat wils! Ons assortiment is uitgebreid maar zorgvuldig geselecteerd en wij staan altijd klaar om je te helpen bij het vinden van een geschikte vakantie.

Op onze website vergelijken we diverse Nederlandse aangesloten ANVR/SGR reisorganisaties en gerenommeerde Duitse reisorganisaties zodat je altijd de beste prijs voor je reis hebt. Zie jij dezelfde reis via een ander reisbureau voordeliger? Oók dan ben je bij Prijsvrij Vakanties aan het juiste adres, want met onze Best Deal Garantie betalen wij je het verschil terug!

Alle voordelen van Prijsvrij

Written by the company

✓ Uitstekende klantenservice
✓ Géén boekingskosten
✓ Best Deal Garantie
✓ ANVR - SGR garanties

Contact info

4.2

Great

TrustScore 4 out of 5

47k reviews

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4.2

All reviews

(46,754)

4,274 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy way to book an holiday

It was very easy to set all my filters to search for the best holiday for me and my family.
The booking of the holiday was also easy,I received all the information I needed,also by phone when I was not sure about some things.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy, affordable and quality pricing

The website is offerring quite competetive in the peak times of the vacation as well. Quite impressed with the quality price and service the website is putting together. so far, I haven't had any issues.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Wrong appartement booked

@irene
We still did not get any answer from your company! I posted my review so long ago, and nothing! You never come back to the customers with the solution, you are just showing here that you reply and care, but it's all LIE!

Situation:
After coming to the hotel, which we ordered through Prijsvrij in advance, we found out that the accommodation was not the one we arranged. We paid for a two-room apartment, but got a one -room instead, being a family:parents with a 13-year-old kid.
After communicating with Prijsvrij we clarified that the intermediate company, which Prijsvrij is working with, made a mistake and booked for us a wrong appartement, although in the papers they confirmed clearly, it will be a two-room appartement. Afterwards, Prijsvrij, instead of clarifying and arranging everything themselves, they forced us to do it, by calling the mentioned intermediate companies, for what we wasted the WHOLE day of our vacation, and we were forced to pay for another room ourselves!!! 800 euro extra!!! For which we already paid to Prijsvrij!!!
We did not even know that Prijsvrij is working with 2 more intermediates. And we really were surprised that we had to deal with the intermediates ourselves, since we did NOT ask for anyone, we went through Prijsvrij! So, it's very logical that if Prijsvrij works with someone else, Prijsvrij should also communicate all the troubles afterwards with them too, directly with intermediates, and DO NOT tell their customers to do so!!!!!! It's RIDICULOUS!!!!!!!
We also had to still stay one night in one-room appartement with our kid, whilst my husband is a heavy-snorker! We were sent back and forth from one agent to another the whole day, until we just paid extra 800 euro to the hotel the next day, to get what we requested.
Prijsvrij in its turn promised to refund at least 350 euro as a compensation, which is also ridiculous, since we were not supposed to spend anything extra at all!!! Anyway.... it is already more than one month after this promise for a refund was given, and there is still NOTHING refunded!!!
I find this service bad, this communication really tiresome and will never use their services again.
Very sad, because it might have been resolved much more efficient and with professional approach. Company who is offering "trouble free" holidays, should correlate with their moto!!!!
My husband will definitely finalize this discussion and get a refund, but for now I want others to know what kind of service and trouble you might get.
Taste of pittines instead of having a great impression, which was so easy to resolve! Because not a problem to make a mistake, we are all humans, BUT to fix it - that is when you see real professionalism!

4 July 2024
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Dear Lesley,

It’s unfortunate that you had troubles during your holiday. We completely understand the discomfort that the situation has brought you. In your file, my colleague has explained the situation regarding the intermediate companies. At the moment your case is still being processed by my colleagues from the Special Care department. They’re taking your situation very seriously and hope to inform you with new information and an update as soon as possible. At the moment, they’re still in discussions with the tour operator.

Kind regards,
Irene – Prijsvrij Vakanties

Rated 1 out of 5 stars

I don’t recommend

I don’t recommend! This travel agency has hotel with bedbugs !!!!
When we wanted change hotel Sunmix didn’t give our money back!!!!
They don’t care about people!
Don’t trust them!!!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

All you need to make your decision!

You can book via many sites but only prijsvrij.nl combines all information on one page in the perfect overview to make the optimal choice: the dates, the hotel, the flights, the airports and all combinations. Perfect!

10 May 2024
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Beste BB,

Hartelijk dank voor je fantastische review! We zijn blij om te lezen dat je onze website Prijsvrij waardeert vanwege de uitgebreide informatie die op één pagina wordt weergegeven. Het is geweldig dat je hierdoor een optimaal overzicht hebt van de data, hotels, vluchten, luchthavens en alle mogelijke combinaties.

We waarderen je vertrouwen in Prijsvrij Vakanties en kijken ernaar uit om je in de toekomst weer van dienst te mogen zijn.

Met vriendelijke groet,
Joelle van Prijsvrij Vakanties

Rated 1 out of 5 stars

We booked via projsvrij but it…

We booked via prijsvrij but it unfortunately was not a great experience. Our booking confirmation clearly mentioned 8 kgs per person of luggage but at the airport we found out that our luggage wasn’t booked by the company and we had to pay euro 160 extra one way for the luggage.
Upon raising this with prijsvrij, we did not get a concrete answer. They kept telling we were allowed a small bag and not 8 kgs. We showed them the booking confirmation and also asked them to share the communication about the small bag that they kept talking about but it’s been weeks since we’ve heard back. We also ended up paying for luggage on our way back. Very disappointing and this only ended up ruining our holiday experience.

26 April 2024
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Dear Aysha,

Thank you for sharing your experiences. It is unfortunate that you did not have a great experience the holiday as you initially expected.

In your file, I noticed that you shared your experience during the trip with us and the situation in regards to the cabin baggage. Unfortunately it took some time for our Speciale Care department to look into the situation, however I noticed that the department has recently mailed you with more information.

If you have any further questions about the situation, then we are always willing to help you.

Kind regards,
Irene of Prijsvrij Vakanties

Rated 1 out of 5 stars

I tried getting assistance via phone…

I tried getting assistance via phone (since this is the "fastest" way) and I was put on hold for about 50 minutes. Although this is already frustrating enough, I noticed in my phone bill that I paid 11 euros for this phone call too.
Fix your customer support!

8 April 2024
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Dear Thomas,

I'm sorry to read that you did not have a pleasant experience with our customer service. I would like to thank you for your feedback! Can you respond to our contact request? Thanks in advance!

Kind regards,
Julia - Prijsvrij Vakanties

Rated 5 out of 5 stars

Good so far....waiting for my holidays

I am happy with the service so far. It's easy to use the website and find the best solution for your needs. I will wait until my holiday to see if everything promised comes true. For now, it has been a positive experience. I will update my opinion after the holidays.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Embarrassing

Embarrassing. After a long flight to Bangkok, waiting from 5:30 a.m. to 2 p.m. to check into the room.
Worst trip of my life

18 February 2024
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Dear Jarek,

Thank you for writing your review. How unfortunate to read that after a long flight you could not check in to your hotel room right away. Unfortunately, you did not share booking details with us so I cannot find the details of your reservation. Could you please respond to our contact request? Thanks in advance!

Kind regards,
Julia – Prijsvrij Vakanties

Rated 5 out of 5 stars

Absolutely great experience

I was looking at various websites for the same kind of vacation and prijsvrij was the most easy to use and honest. Easy to use I mean very good and useful filters that I needed were there, no bugs, complete info on all the tours and hotels. And honest is most about price, I see the price at the beginning and it won’t change during booking process. Meaning that I was almost there to buy at a different well-known webshop and than it came to adding baggage, adding transfer, etc. So without any doubts I bought at Prijsvrij for honest and fair price (even for an extra day by using price calendar!!)

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Prijsvrijs is the fraudulent organization

English comments below

Dit is de slechtste ervaring met een reisbureau die ik ooit heb gehad. Nonchalant personeel dat totaal geen belangstelling toont voor toeristen. Als gevolg hiervan kostte mijn vakantie me in plaats van 5000€ uiteindelijk 10000€, met slapeloze nachten, eindeloze wachttijden om verbinding te maken met de hotlines, een enorme hoeveelheid stress, en een reis vol verrassingen waar vluchten, transfers en hotelvouchers niet werkten. Het aangeschafte reispakket bleek niet functioneel te zijn. Kun je je voorstellen dat je op de luchthaven aankomt en te horen krijgt dat je vliegtickets niet geldig zijn? Je moet dan je eigen tickets kopen. Bij aankomst is er niemand om je te begroeten. Je moet zelf op zoek naar agenten die je zouden moeten ontmoeten en met hen onderhandelen. Bij aankomst in het hotel vertellen ze je vervolgens dat niemand op je wacht, er is geen kamer voor je, maar je kunt er zelf een kopen. Het is geldverspilling. Ik moest alles zelf kopen. Het reisbureau reageerde nooit op e-mails en na uren wachten aan de telefoon boden ze excuses aan maar beweerden dat ze niet verantwoordelijk waren. Dit bedrijf is niets meer dan een frauduleuze organisatie.

This is the worst travel agency experience I've ever had. Negligent staff who couldn't care less about tourists. As a result, the cost of my vacation, instead of being 5000€, ended up being 10000€, with sleepless nights, endless waits to connect with the hotlines, a ton of stress, and a journey full of surprises where flights, transfers, and hotel vouchers didn't work. The purchased travel package turned out to be non-functional. Can you imagine arriving at the airport and being told that your plane tickets are not valid? You end up having to buy your own tickets. Upon arrival, no one is there to greet you. You have to find agents who were supposed to meet you and negotiate with them. Then, upon arriving at the hotel, they inform you that no one is expecting you, there's no room for you, but you can buy one yourself. It's money down the drain. I had to purchase everything on my own. The tour operator never responded to emails, and after hours of waiting on the phone, they would say they're sorry but claim they're not responsible. This company is nothing more than a fraudulent organization.

13 October 2023
Unprompted review
Prijsvrij Vakanties logo

Reply from Prijsvrij Vakanties

Beste/Dear Oleksandr,

Graag wijs ik je erop dat er onjuistheden worden vermeld in je review. Je geeft onder andere aan dat het reispakket niet functioneel zou zijn. Via Prijsvrij Vakanties heb je een vakantie geboekt naar Mexico voor 2 volwassenen. Prijsvrij Vakanties is een online reisbureau en bemiddelt tussen jou en de reisorganisator. De reisorganisator is verantwoordelijk voor de uitvoering van de diverse reisonderdelen.

Na het plaatsen van je boeking heb je een verzoek gedaan bij de reisorganisator voor het bijboeken van je twee kinderen, zodat je met het hele gezin op vakantie kon. Je aanvraag diende te worden beoordeeld door de reisorganisator en ik kan mij voorstellen dat het vervelend is als de aanvraag langer duurt dan je in eerste instantie had verwacht. Als online reisbureau zijn wij echter afhankelijk van de reisorganisator. De reisorganisator heeft ons bericht dat het mogelijk was om voor de kinderen vliegtickets bij te boeken, maar dat het geboekte kamertype (geschikt voor 2 volwassenen) niet gewijzigd kon worden. Ondanks dit gegeven, heb je zelf de keuze gemaakt dat de vliegtickets konden worden bijgeboekt omdat je van mening was dat het wel goed zou komen met de geboekte kamer. Daarnaast geef je aan dat de geboekte vliegtickets niet geldig waren. De reden dat je uiteindelijk nieuwe vliegtickets moest kopen, had te maken met het feit dat je niet beschikte over de vereiste reisdocumenten voor een vliegreis met een overstap in de Verenigde Staten. We hebben je op verschillende plekken op de hoogte gebracht van deze overstap én je gewezen op je eigen verantwoordelijkheid voor het beschikken over de juiste reisdocumenten. Prijsvrij Vakanties kan hierin helaas niets voor je betekenen.

Momenteel ben je op vakantie en zijn we in contact met je geweest om te kijken of wij toch voor je kunnen bemiddelen met de reisorganisator wat betreft de geboekte kamer. Tot op heden, heb je helaas geen reactie meer gegeven.

I would like to point out that there are several inaccuracies mentioned in your review. Among other things, you state that the travel package would not be functional. Via Prijsvrij Vakanties you booked a holiday to Mexico for 2 adults. Prijsvrij Vakanties is an online travel agency and mediates between you and the tour operator. The tour operator is responsible for the execution of the various travel components.

After placing your booking, you made a request to the tour operator for the addition of your two children so that you would be able to go on holiday with your family. Your request had to be assessed by the tour operator and I can imagine that it is bothersome if the request takes longer than you initially expected. However, as an online travel agency, we are dependent on the tour operator. The tour operator informed us that it was possible to book additional flight tickets for the children but that the originally booked room (suitable for 2 adults) could not be changed. Despite this fact, you yourself made the choice that the additional flight tickets could be booked because you made the assumption that the booked room would be fine. In addition, you state that the flight tickets were not valid. The reason you ended up having to buy new flight tickets was due to the fact that you did not have the required travel documents for air travel with a transfer in the United States. We have informed you of this transfer in several places and pointed out your own responsibility for having the correct travel documents. Prijsvrij Vakanties can unfortunately do nothing for you in this respect.

You are currently on holiday and we have been in contact with you to see if we can still mediate with the tour operator regarding your room. Unfortunately, to date you have not responded.

Met vriendelijke groet/Kind regards,
Julia van Prijsvrij Vakanties

Rated 5 out of 5 stars

Easy to use and great customer service!

Great customer service to help us with our problem! Special thank you to Daniëlle from customer service who was helpful to the point she resolved something we didn't think would be possible.

The site is very easy to navigate and has good details about the holiday beforehand.

4 August 2023
Unprompted review

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