Primalash Reviews 

690
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered from this company for about 4 years now since it very first started.. always very quick and helpful when ever there is an issue with order they sort it straight away no questions asked! Exactl... See more

Rated 2 out of 5 stars

I purchased the emerald mascara and was so excited to use it. Unfortunately there is nothing emerald about it at all , its very dull and more like a dark dirty green 😫 am So so disappointed as was e... See more

Rated 5 out of 5 stars

Super quick delivery, packaged safe and cosy in super cute, bubble packaging, to stop the lashes getting squidged on the way!! PHENOMINAL selection of lash styles, fantastically fluffy vegan range whi... See more

Company replied

Rated 5 out of 5 stars

Since qualifying to do make up 3 years ago I have always used Prima Lash for my strip lashes! I absolutely love them and all my clients compliment on how comfy they are to wear. They are so easy to... See more

Company details

  1. Fashion accessories shop
  2. Beauty product supplier
  3. Beauty Products Wholesaler

Written by the company

Welcome to PrimaLash.com, the UK’s largest independent lash brand. We have the biggest range of lashes with over 400 styles! At PrimaLash, we do things differently. We don’t up-sell cheaper products by paying celebrities to wear them. Instead, we are proud of our organic growth. The majority of new customers hear about us via word of mouth. We are proud of this ethos.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(690)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good service

Paid for lashes in the sale however they cancelled the order as there was no stock left, not sure why order was accepted before checking stock

24 December 2022
Unprompted review
Rated 1 out of 5 stars

I purchased during black Friday sales…

I purchased during black Friday sales and still not received. Normally great quality products too. Disappointed by the way you have handled my numerous attempts to get this sorted out. As they are Christmas presents, I would have liked them before Christmas. The last 2 attempts to contact you have gone unanswered. Poor customer service.

21 December 2022
Unprompted review
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Reply from Primalash

Hi Janine, we received over 20 emails from you which we still have, each showing replies as we kept you updated along the way. we also issued a full refund for your delayed parcel. We would like to know what more we could have done, so we can improve our service for other customers? unfortunately we cannot hand deliver every order and rely on couriers. Merry Christmas

Rated 5 out of 5 stars

My favourite lashes ever

My favourite lashes ever, especially as I have hooded eyes these really make me feel more confident, I’m obsessed!

21 December 2022
Unprompted review
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Reply from Primalash

thankyou so much for your kind review!

Rated 5 out of 5 stars

Fave lashes

Order during the Black Friday sales. Delivery was fast and the service was amazing, updated regularly on the items and I’m absolutely in love with all of them!!! Blaze will forever be my favourite style😍thanks Primalash

10 December 2022
Unprompted review
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Reply from Primalash

thankyou so much and im glad to hear you weren't affected by the courier issues!

Rated 2 out of 5 stars

It’s a shame as I’ve always used…

It’s a shame as I’ve always used primalash and always recommend them to everyone- however I order the glam advent calendar but was sent the natural ones which are no good to me. I sent an email, Instagram message and commented on Instagram post to ask for help and heard nothing back - now I’m stuck with a product that I won’t use and I don’t have much disposable income due to cost of living so this was a treat for myself and I wish I hadn’t bothered :(.

1 December 2022
Unprompted review
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Reply from Primalash

Unfortunately as you had opened the windows on the calendar we were unable to accept a return. We would of course been more than happy to exchange the product in a re-sellable condition. we did send the correct product that was ordered. best wishes

Rated 5 out of 5 stars

Best lash brand for service and versatility

I honestly do not have a bad word to say. I am a makeup artist and I bulk buy monthly. I have never had any issues with my orders or deliveries. Any queries I have are always responded to promptly and with care. I recommended Primalash to absolutely everyone. There is honestly no competition.

15 December 2022
Unprompted review
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Reply from Primalash

thankyou so much for your support it means so much to us

Rated 5 out of 5 stars

Really good, will definitely buy again

Arrived in good time even though I was late ordering. Really good quality and load of variety of eye lashes and everything you need to put them on.

12 December 2022
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Reply from Primalash

glad to hear you liked your products! many thanks for your support

Rated 5 out of 5 stars

Perfect lashes 😍

Perfect lashes 😍
Styles for everyone!

16 November 2022
Unprompted review
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Reply from Primalash

thankyou so much for your continued support!

Rated 5 out of 5 stars

Fun, fab lashes

Fast delivery, reasonably priced and always have a sale on! I am constantly getting complimented about my lashes and always say its Prima Lash. I dont wear lashes from anywhere else. I especially recommend the vault lashes. Such a bargain!!

31 October 2022
Unprompted review
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Reply from Primalash

thankyou so much for your support!

Rated 2 out of 5 stars

Swim proof holiday bundle

I bought a bundle pack of individual lashes which I have bought before and had no problem the individual lashes were completely straight the glue that came with them was already hardened in it’s bottle so there was no way of using it what a waste of money honestly

7 October 2022
Unprompted review
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Reply from Primalash

Hi Shannon- we did issue a full refund and apologised about the glue! many thanks

Rated 5 out of 5 stars

S T U N N I N G

Super quick delivery, packaged safe and cosy in super cute, bubble packaging, to stop the lashes getting squidged on the way!! PHENOMINAL selection of lash styles, fantastically fluffy vegan range which is hard to come by!! I've worn falsies every day for 10+ Years and I am Addicted 😍🥰

22 September 2022
Unprompted review
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Reply from Primalash

thankyou so much for your support!

Rated 5 out of 5 stars

I am a MUA and I have been using…

I am a MUA and I have been using primalashes in my kit for years! Such good quality lashes and apply so well. I wouldn’t go anywhere else! Couldn’t recommend enough!

19 September 2022
Unprompted review
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Reply from Primalash

thankyou so much for your continued support

Rated 5 out of 5 stars

LashLuvvv

Always love my lashes from Primalash. Never had an issue with them, will continue to be a happy costumer in the future I am sure.

14 September 2022
Unprompted review
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Reply from Primalash

thankyou so much

Rated 5 out of 5 stars

Always buy from primalash love all…

Always buy from primalash love all their lashes. Fast delivery great value. Excellent lashes. So much choice.
Love love love

11 September 2022
Unprompted review
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Reply from Primalash

thankyou so much for the kind review

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. Have been using primalash for about 6-7 years now. I am makeup artist and need regular stock of lashes and the team at Primalash are always on hand to help with any queries and always have so much choice to choose from!!

2 September 2022
Unprompted review
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Reply from Primalash

we love our loyal gals, thankyou so much!

Rated 5 out of 5 stars

10/10

i’ve never had a negative experience with primalash. it’s been my go-to lash place for years and i always recommend it to as many people as i can. the lashes are always high quality, fair in price, and last a lot longer than any other lash brand i’ve tried. the wide variety at primalash is amazing, there’s something for everyone here. i could not recommend primalash enough.

27 August 2022
Unprompted review
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Reply from Primalash

thankyou so much hannah that means everything!

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