Primalfurnishings Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the friendly, professional drivers who carefully handle, transport, and assemble the furniture right inside the house. Consumers are also exceptionally happy with the beautiful quality, luxurious feel, and outstanding comfort of their new sofas and mattresses. Some reviewers were not happy with certain minor aspects, noting that the new furniture can occasionally feel a bit firm or hard to sit on. Though some reviewers noted this, people generally emphasize how satisfied they are with their purchases and recommend the business.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and reliable shipping... See more

Product

Customers consistently note positive experiences with product, praising the amazing quality, beautiful... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service. Consumers... See more

Quality

Consumers find quality to be positive, frequently praising the amazing prices and comfortable, luxurious feel... See more

Service

People report positive experiences with service, highlighting the friendly and helpful team that goes above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more

Rated 5 out of 5 stars

Good competitive price for the product. Sofa is good quality, a little firm but spacious. Easy to attatch together. Came a little late on the day, but was delivered only 6 days after ordering, in... See more

Rated 5 out of 5 stars

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great. The sofa itself, we are in love with it. And it came a few days early!! Fiv... See more

Rated 5 out of 5 stars

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... See more

Company replied


Company details

  1. #35 of 93 best companies in Sofa store

Written by the company

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(282)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with my sofas

Fantastic service. The sofas are beautiful and were delivered on the same day of purchase (to my delight!).
The delivery guys were amazing, they unpacked the sofas and built them for me. They went above and beyond my expectations. I would not hesitate to use this company again.

15 January 2025
Rated 3 out of 5 stars

Online pictures are deceiving

The delivery guys were brilliant, no complaint there. The couch seems well built and the fabric, zips, seams etc are solid so far. However, it's nothing like it looks in the pictures. The seat "cushions" are rock hard foam, whereas in the pictures they're pillowy soft cushions. I really hope they soften with time but I'm doubtful! Then there's the smell. I understand new furniture comes with a certain smell, but this is so overpowering. I've had to take all the covers off and wash them but it hasn't helped because the smell comes from the foam and plastic cushion stuffing. Again, hoping it goes away with time! But it was only £700 and you get what you pay for, so I won't be requesting a refund or replacement.

9 January 2025
Rated 5 out of 5 stars

Great company, good sofa

I ordered the sofa at Saturday and 4 days later this is arrived to my house. The team are so kind called me and after send me a text message. The delivery team was kind as well, they called me before they arrived and help us bring it in the sofa and assemblying us for this. So I have a great experience only. Thank you for the all staff.
The sofa is so good quality and very comfortable. I'm so happy I choose this sofa. The colour is brilliant.

19 December 2024
Rated 5 out of 5 stars

Delivered within original time slot…

Delivered within original time slot that we were given but regularly advised, via phone calls, the eta. When it arrived the 2 men brought the sofa in and built it. Very efficient and polite.
Will definitely use this company again and pass on recommendations to family and friends

16 December 2024
Rated 5 out of 5 stars

Quick delivery

Quick delivery, absolutely love my sofa!!!
Says 7- 10 days delivery i had mine in 4days and delivery men wer polite and helpful,

30 November 2024
Rated 5 out of 5 stars

Went above and beyond

Went above and beyond. The corner suite (verona 7 seater) looks better than it does in the pictures. Was delivered on a Sunday to. Extremely helpful and took away the rubbish

1 December 2024

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