Primalfurnishings Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the friendly, professional drivers who carefully handle, transport, and assemble the furniture right inside the house. Consumers are also exceptionally happy with the beautiful quality, luxurious feel, and outstanding comfort of their new sofas and mattresses. Some reviewers were not happy with certain minor aspects, noting that the new furniture can occasionally feel a bit firm or hard to sit on. Though some reviewers noted this, people generally emphasize how satisfied they are with their purchases and recommend the business.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and reliable shipping... See more

Product

Customers consistently note positive experiences with product, praising the amazing quality, beautiful... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service. Consumers... See more

Quality

Consumers find quality to be positive, frequently praising the amazing prices and comfortable, luxurious feel... See more

Service

People report positive experiences with service, highlighting the friendly and helpful team that goes above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more

Rated 5 out of 5 stars

Good competitive price for the product. Sofa is good quality, a little firm but spacious. Easy to attatch together. Came a little late on the day, but was delivered only 6 days after ordering, in... See more

Rated 5 out of 5 stars

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great. The sofa itself, we are in love with it. And it came a few days early!! Fiv... See more

Rated 5 out of 5 stars

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... See more

Company replied


Company details

  1. #35 of 93 best companies in Sofa store

Written by the company

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(282)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very dependable

They delivered on time and they put my corner unit together which was great as I live alone they took care doing it,I must say the elder man was lovely he was chatty,respectable and polite

21 March 2024
Rated 4 out of 5 stars

Deliver came early

The 2 men that delivered the 2 + 3 sofas were great they should have rang me a day b4 delivery but it turned out to be 1 hour B4 luckily i was out watching Man United in the pub just a 10 minute walk as it was a Sunday i did not expect it but it arrived in 5 days instead of 7 days pleased it came early well done littleore notice next time sofas look great for the money i paid

17 March 2024
Rated 5 out of 5 stars

Lovely sofa

Lovely sofa , kept up to date regarding delivery times and the delivery men were great too. Definitely would recommend

16 March 2024
Rated 5 out of 5 stars

Absolute pleasure to buy from

Absolute pleasure to buy from. The suite was the cheapest ANYWHERE, even WITH delivery. I contacted them via email about 6 days after my order was placed and received a phone call around half an hour later to inform me of the date and time for delivery. The gentleman that phoned me was so lovely and helpful. Kept me up to date, by phone, at every stage. I much prefer the personal touch. Shows they care 🙂 Will definitely recommend to everyone I know. Thank you guys.

8 March 2024
Rated 5 out of 5 stars

Excellent Sofa

Great service and sofa from Primal Furnishings. The two chaps were friendly helpful and respectful and even took their shoes off. The sofa admittedly wasn't quite the colour I expected and arrived a couple of days after the scheduled time frame. Nevertheless, the sofa itself is amazing, comfortable and a very decent size. The material is lovely and it was very easy to assemble. Thank you Primal Furnishings. I have already recommended you.

16 February 2024
Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company. They were really helpful answering queries over what’s app and then when I ordered the sofa arrived in 3 days when it was initially 7-10 days. They kept me informed about the delivery on the day. We love the sofa and cannot fault the service or price. Thank you Primal Furnishing!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

AMAZING SERVICE

I was a little nervous at first buying a sofa online as it was a lot of money to pay for something I hadn’t seen in person but I am absolutely over the moon with my sofa it’s absolutely beautiful, soft beautiful material and comfortable, easy to put together. Delivery guys were absolutely amazing very polite and made conversation which I love, I hate awkward encounters with people but they were both lovely! I would definitely use this company again in the future! 10/10 :) :)

12 February 2024
Rated 5 out of 5 stars

The two delivery men were out standing

The two delivery men were out standing, so well-mannered and lovely people. They went above and beyond, unpagged and assembled the sofa were i wanted it. They also took their shoe's of at the front door without even being asked to which shows how respectful they are. Best delivery men I have ever had the privilege of meeting.

9 February 2024
Rated 5 out of 5 stars

Lovely u shaped sofa

I bought a u shaped sofa, I absolutely love it. The sofa was bigger than the size advised on the website and I was struggling to fit it in my living room, I messaged primal furnishings and someone called me straight away and offered to send a different size middle part early next week so it would fit. Which was great but managed to sort ourselves. I wouldn’t fault the company at all and I wouldn’t hesitate ordering from there again.

3 February 2024

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