Always a faultless experience dealing with Prime London. Charlie, in particular, has been great to work with and I'd highly recommend him and the wider team.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Estate Agent
- Apartment Letting Agency
- Property management company
- Property valuer
- Property Rental Agency
Written by the company
Prime London are a Central London Estate, Letting and Asset Management agency, where an ethical and professional service is paramount. We handle over 800 transactions annually, and manage over £1bn of assets in Central London. With our global reach and partnerships, we deal with some of the finest properties in the world, and our dedicated team understand fully the bespoke service required to meet the needs of our clients, purchasers and tenants. Prime London own and operate from our offices both at 21 Grosvenor Gardens in Belgravia, and at Palace View, adjacent to Lambeth Bridge.
Contact info
Palace View, 131 Lambeth Road, SE1 7BT, London, United Kingdom
- 0207 928 6663
- Office@PrimeLondonResidential.com
- primelondonresidential.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional service
Very professional service. Charlie helped the purchase along very well and across bumps that you inevitably have. Would highly recommend.
Outstanding Professionalism, Persistence and Communication
I recently appointed Prime London to handle the sale of my duplex apartment at 190 Strand, London, and I am extremely pleased with the service I received throughout the entire process.
From the outset, the team demonstrated a very high level of professionalism, market knowledge and efficiency. Shortly after being engaged, they moved quickly to market the property and secured a highly competitive offer within a relatively short period. Their advice was practical, honest and commercially sound, and I always felt that they were acting in my best interests rather than simply trying to complete a quick sale.
The transaction itself was not straightforward and took longer than originally expected. During this challenging period, Bryce Moses and Aline Bonfim were exceptional. They remained proactive, patient and persistent, maintaining close communication with both the buyer and me. They provided regular updates, responded promptly to questions and worked hard to resolve issues as they arose.
What impressed me most was their “never give up” attitude. Even when the transaction encountered delays and uncertainty, Bryce and Aline continued to follow up with all relevant parties and kept the process moving forward. Their determination, professionalism and attention to detail played an important role in achieving the eventual successful completion of the sale.
Selling a property from overseas can be stressful, particularly when the transaction becomes a bit complicated. However, Prime London gave me confidence throughout the process and made the experience considerably easier to manage.
I am very grateful to Bryce, Aline and the wider Prime London team for their excellent service. I have no hesitation whatsoever in recommending Prime London to friends, family and anyone looking for a trustworthy, capable and highly committed London property agent.
Always a faultless experience
Always a faultless experience dealing with Prime London. Charlie, in particular, has been great to work with and I'd highly recommend him and the wider team.
Prime are fantastic!
We had a great time with Prime, friendly faces at every step of the journey. From our initial interactions with Cristina to the rest of the Central office team. Would thoroughly recommend.
I had a really good experience with…
I had a really good experience with Taline. She was friendly, professional and honest about the market.
Kate is the best!
I’m writing this review because I want to give some well deserved recognition to a lovely lady called Kate. She has gone above and beyond for me. She is always very quick to answer my calls or emails, she does her job with a smile and you can tell she truly cares about what she does. It’s amazing to see that being friendly can go a long way.
seamless experience
never had to worry about my property whilst overseas. seamless experience from Kate and the property management team!
Can't recommend enough
I couldn't recommend the Prime London central team enough - excellent communication and expertise! Cristina in particular was fantastic with the valuation of my property. Super friendly and clear with everything. 10/10
Aline Bonfim was a pleasure to deal…
Aline Bonfim was a pleasure to deal with when renting out my property. She was professional, proactive and kept me informed throughout the whole process. Everything was handled smoothly and I felt in safe hands.
Kate’s manages the property I rent
Kate’s manages the property I rent. When problems have arisen, she has been responsive and efficient in finding solutions. Kate is both professional and friendly and my experience has been so positive that I have recommended her services to friends looking to let their own properties. Thanks so much Kate.
10/10 service...
We've been working with Prime London for a number of years now and they have always been reliable and easy to deal with. A special thank you to Cristina, who always goes above and beyond to make sure our properties are presented beautifully online. It's been a pleasure working with the team, we'd highly recommend them!
Fantastic experience overall - special thanks to Matthew N
Fantastic experience overall. Matthew Norris was very responsive, transparent, and helpful and helped me find a great flat in a record time. Top experience.
We are extremely pleased with Kate…
We are extremely pleased with Kate Hamlyn for her timely responsiveness and determination that our new tenancy be seamless, despite London's current heatwaves. She adeptly handled those pesky move-in glitches with appropriate and immediate solutions and resources. We thank her immensely for our sense of comfort and security now that our move-in is completed.
Kate has gone above and beyond for me…
Kate has gone above and beyond for me and my partner over the years as our property manager and I honestly can’t fault her. She’s always so responsive, punctual, honest and reliable, I hope she’ll be involved in our property management for many years to come. 10/10.
Phenomenal service!
I worked with the team these past few months with the rental of my property, excellent straight forward service, Cristina showed great knowledge of the market. Thanks!
Fabulous team
Cristina was great. Very polite and knowledgeable! Great team.
Had a great experience working with…Aline Bonfim
Had a great experience working with Aline Bonfim on the sale of my home She was extremley helpful responsive and honest from the very beginning Her knowledge of the market and guidance throughout the valuation process was excellent
What a remarkable experience
What a remarkable experience with this estate agent!!! Very professional, knowledgeable and genuine service received throughout from viewing till the end of the purchase process from GYTIS SERIKOVAS. We can’t thank enough for his quick response to all questions we had!!!! He has a long way to go. Very good team.
I'd just like to say thank you to Freya…
I'd just like to say thank you to Freya from the valuations team for assisting me with my apartment and pointing me in the right direction with honest information on the market. Highly recommend, the team are very friendly and polite.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








