Prime London Reviews 

85
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often noting individuals who go above and beyond. The service provided is frequently highlighted as exceptional, with many people appreciating its reliability, efficiency, and overall quality. Reviewers commend the excellent communication and prompt response times, which contribute to a smooth and stress-free user experience. Many consumers found the entire process to be seamless and straightforward, often describing their interactions as easy and well-managed. People also value the team's deep market knowledge and their dedication to delivering outstanding results for clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, professionalism, and helpfulness.... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers reporting a brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a faultless experience dealing with Prime London. Charlie, in particular, has been great to work with and I'd highly recommend him and the wider team.

Rated 5 out of 5 stars

Prime London (specifically Ellie, and also more recently Jess) have let out my apartment for the last 10 years. I have never had any problem with them, and would highly recommend them.

Company replied

Rated 5 out of 5 stars

Prime London has an absolutely fabulous team. Cristina was extremely professional and helped with any questions we had.

Rated 5 out of 5 stars

Really good firm - just completed on a very tricky transaction in Westminster, and the oversight from Bryce and Daniel was invaluable. Indeed, constructively highlighted errors made by my own solicito... See more

Company replied


Company details

  1. Estate Agent
  2. Apartment Letting Agency
  3. Property management company
  4. Property valuer
  5. Property Rental Agency

Written by the company

Prime London are a Central London Estate, Letting and Asset Management agency, where an ethical and professional service is paramount. We handle over 800 transactions annually, and manage over £1bn of assets in Central London. With our global reach and partnerships, we deal with some of the finest properties in the world, and our dedicated team understand fully the bespoke service required to meet the needs of our clients, purchasers and tenants. Prime London own and operate from our offices both at 21 Grosvenor Gardens in Belgravia, and at Palace View, adjacent to Lambeth Bridge.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

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No recent history of asking for reviews

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4.7

All reviews

(85)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Professionalism, Persistence and Communication

I recently appointed Prime London to handle the sale of my duplex apartment at 190 Strand, London, and I am extremely pleased with the service I received throughout the entire process.
From the outset, the team demonstrated a very high level of professionalism, market knowledge and efficiency. Shortly after being engaged, they moved quickly to market the property and secured a highly competitive offer within a relatively short period. Their advice was practical, honest and commercially sound, and I always felt that they were acting in my best interests rather than simply trying to complete a quick sale.
The transaction itself was not straightforward and took longer than originally expected. During this challenging period, Bryce Moses and Aline Bonfim were exceptional. They remained proactive, patient and persistent, maintaining close communication with both the buyer and me. They provided regular updates, responded promptly to questions and worked hard to resolve issues as they arose.
What impressed me most was their “never give up” attitude. Even when the transaction encountered delays and uncertainty, Bryce and Aline continued to follow up with all relevant parties and kept the process moving forward. Their determination, professionalism and attention to detail played an important role in achieving the eventual successful completion of the sale.
Selling a property from overseas can be stressful, particularly when the transaction becomes a bit complicated. However, Prime London gave me confidence throughout the process and made the experience considerably easier to manage.
I am very grateful to Bryce, Aline and the wider Prime London team for their excellent service. I have no hesitation whatsoever in recommending Prime London to friends, family and anyone looking for a trustworthy, capable and highly committed London property agent.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Prime are fantastic!

We had a great time with Prime, friendly faces at every step of the journey. From our initial interactions with Cristina to the rest of the Central office team. Would thoroughly recommend.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Kate is the best!

I’m writing this review because I want to give some well deserved recognition to a lovely lady called Kate. She has gone above and beyond for me. She is always very quick to answer my calls or emails, she does her job with a smile and you can tell she truly cares about what she does. It’s amazing to see that being friendly can go a long way.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

seamless experience

never had to worry about my property whilst overseas. seamless experience from Kate and the property management team!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

I couldn't recommend the Prime London central team enough - excellent communication and expertise! Cristina in particular was fantastic with the valuation of my property. Super friendly and clear with everything. 10/10

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Aline Bonfim was a pleasure to deal…

Aline Bonfim was a pleasure to deal with when renting out my property. She was professional, proactive and kept me informed throughout the whole process. Everything was handled smoothly and I felt in safe hands.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Kate’s manages the property I rent

Kate’s manages the property I rent. When problems have arisen, she has been responsive and efficient in finding solutions. Kate is both professional and friendly and my experience has been so positive that I have recommended her services to friends looking to let their own properties. Thanks so much Kate.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service...

We've been working with Prime London for a number of years now and they have always been reliable and easy to deal with. A special thank you to Cristina, who always goes above and beyond to make sure our properties are presented beautifully online. It's been a pleasure working with the team, we'd highly recommend them!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

We are extremely pleased with Kate…

We are extremely pleased with Kate Hamlyn for her timely responsiveness and determination that our new tenancy be seamless, despite London's current heatwaves. She adeptly handled those pesky move-in glitches with appropriate and immediate solutions and resources. We thank her immensely for our sense of comfort and security now that our move-in is completed.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Kate has gone above and beyond for me…

Kate has gone above and beyond for me and my partner over the years as our property manager and I honestly can’t fault her. She’s always so responsive, punctual, honest and reliable, I hope she’ll be involved in our property management for many years to come. 10/10.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal service!

I worked with the team these past few months with the rental of my property, excellent straight forward service, Cristina showed great knowledge of the market. Thanks!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

What a remarkable experience

What a remarkable experience with this estate agent!!! Very professional, knowledgeable and genuine service received throughout from viewing till the end of the purchase process from GYTIS SERIKOVAS. We can’t thank enough for his quick response to all questions we had!!!! He has a long way to go. Very good team.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I'd just like to say thank you to Freya…

I'd just like to say thank you to Freya from the valuations team for assisting me with my apartment and pointing me in the right direction with honest information on the market. Highly recommend, the team are very friendly and polite.

29 June 2026
Unprompted review

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