This company won’t respond to you - no response by email , MOBILE phone : note no office number listed , what looks like a home address as a business. I’ve had to put a claim into my bank as this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered refurbished Apple Airpods Pro 2nd Gen for what I thought was a good price. Turns out, the Airpods were fake, so I would warn everyone that probably the majority of their items are fake. Dece... See more
Company replied
Ordered iPod pro 2nd generation which was delivered promptly ,well packaged in new condition and in good order.Any correspondence I had were dealt quickly by Jack. Totally delighted with product and... See more
Company replied
Whilst the product wasn’t quite the right one for us, we co tasted the company and returned registered post and got a full refund incl delivery. We paid for the registered post return costs but becau... See more
Company replied
Company details
Written by the company
Primephone4u - online is UK's leading electronic gadgets retailer. We provide mobile accessories, refurbished phones and household items.
Contact info
43 Cassiobury Avenue, TW14 9JE, London, United Kingdom
- 07533 046709
- info@primephone4u.co.uk
- primephone4u.co.uk
People also looked at
Poor Communication and Concerns About Website Access
recently ordered a pair of AirPods from this website. Initially, I didn’t receive any tracking information, so I emailed them — and to their credit, they did respond with tracking details about an hour later.
However, since then I’ve tried reaching out again for an update on my order and to ask why their website has suddenly become inaccessible. Unfortunately, I haven’t received any response at all.
This lack of communication is really disappointing, especially after spending £59.49 I’m now left unsure about the status of my order and unable to access the site for further information. I hope this gets resolved, but right now I can’t recommend ordering from them. Edit-They have now randomly refunded my money but have not replied to any of my emails
14 April 2025
Unprompted review
Airpod pro’s arrived very quick
Airpod pro’s arrived very quick, excellent service and brilliant quality. Would definitely buy of you again. Thanks
19 March 2025
Good quality and reasonable price
Great value product arrived on time and has worked perfectly. I had a query that was quickly and efficiently deal with. Thanks
1 March 2025
Unprompted review
I’m very pleased with the product,and…
I’m very pleased with the product,and couldn’t fault the speedy delivery overall I’m very satisfied with this service I’ve received Thank you !
25 February 2025
Sketchy
Company does not send emails on delivery or any updates on the product they advertised,had 0 updates on my order and doesnt allow me to click whatsapp to give a message.
23 February 2025
Unprompted review
Great Value purchased a pair of…
Great Value purchased a pair of Reconditioned Airpods really good price and very good quality . also get free delivery
11 February 2025
Unprompted review
Great service and product exactly as…
Great service and product exactly as described
13 February 2025
Still awaiting for confirmation email and delivery update.
12 February 2025
Order cancelled - no idea why
Waited a few days then order was cancelled and I got a refund. No idea why they couldn’t fulfil the order
29 January 2025
Gone out of business
This company won’t respond to you - no response by email , MOBILE phone : note no office number listed , what looks like a home address as a business.
I’ve had to put a claim into my bank as this business is non responsive.
They do NOT sell refurbish Apple products either. Do not buy from these people. You won’t get your money back or your product ordered.
27 January 2025
Unprompted review
Reply from Primephone4u
Dear Customer,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused regarding your recent experience with us. Firstly, we regret any confusion regarding the responsiveness of our customer service channels. We are actively addressing all communications and have processes in place to ensure timely responses to our customers.
Regarding your order, we have already initiated a refund.Please note that our standard delivery policy, clearly outlined on our website, typically requires 5 to 7 working days for processing and delivery.
We value your feedback as it helps us improve our service. Please reach out to us directly if there are any outstanding issues or if you require further assistance with your claim.
Best regards,
Customer service
Shady company
Shady company. Ordered AirPods a few weeks back, received no confirmation email. They arrived and I wanted to return them. So i emailed to ask them to send my confirmation email for a return to take place, they said they have. They didn’t. I checked my spam and junk 100 times but nothing. Just send the email pls it’s not that hard, so i can get my refund. Stay clear from this company!
9 January 2025
Unprompted review
Reply from Primephone4u
We apologize for the inconvenience you've experienced. We've sent your order confirmation and return instructions multiple times to the email address provided.
To facilitate your refund:
Send the item
Company's Return Address
Include Order Number: Clearly write your five-digit order number, 16781, on the return parcel.
Refund Processing: Once we receive and inspect the returned item, we'll process your refund. Refunds typically take 3-5 business days to appear in your account, depending on your financial institution.
If you haven't received our emails, please confirm your email address or provide an alternative one so we can ensure you receive the necessary information. For further assistance, feel free to contact us directly .
Team
My item is 100% fake will never…
My item is 100% fake will never purchase from this site ever again
31 December 2024
Reply from Primephone4u
Dear Customer,
We’re sorry to hear about your experience. Please note that our products are authentic and refurbished, and you can find detailed information on our website.
If you’re not satisfied, we offer a full refund as per our return and refund policy. Please feel free to contact us, and we’ll assist you with the process.
Best regards,
Team
Company ignoring emails (want a refund)
I ordered AirPods for my husbands birthday, they pretty much reassured me that it has been dispatched and I’ll receive it within 1-2 days. Have not received it and my husband birthday has now passed. There was good correspondence on the first day but when I started requesting tracking information and then subsequently requested a refund on this item, they chose to ignore all my messages and emails.
I have requested a refund from them twice now and emailed them but they are ignoring my messages.
The AirPods have also been reconditioned using parts from ASPOR which I wasn’t aware of when I made the purchase, had I known this I would have never bought the item.
Please respond back to my emails about arranging a return and getting my money refunded.
2 January 2025
Unprompted review
Reply from Primephone4u
Dear Customer ,
Thank you for taking the time to share your feedback. We truly value every customer's experience and would like to address your concerns directly.
Firstly, we apologize for any misunderstanding regarding our shipping process. As stated on our website, we offer free delivery with a shipping timeframe of 7 working days. For customers who need faster delivery, we do offer expedited shipping options, but this requires an additional cost. Unfortunately, your order coincided with the New Year holidays, during which most courier services were closed, causing further delays. We sincerely regret that your husband's birthday gift did not arrive on time.
Regarding your concerns about the AirPods, please rest assured that we are a legitimate business, and all our products are described accurately. If you feel the product does not meet your expectations or have any doubts, we would be happy to assist you further.
Additionally, if you would prefer to return the item once it arrives, we will gladly accept the return and ensure you receive a full refund in accordance with our return policy.
We understand your frustration and are committed to resolving this matter.
Thank you for your patience, and we hope to make this right for you.
Best regards,
Team
Good product and service
Bought some airpods for my son. Product was in great condition. Had a smooth buying experience with fast delivery.
11 December 2024
The AirPods were in good order
8 December 2024
Reply from Primephone4u
Thank you so much for your 4-star review! 😊 We're delighted to hear that your AirPods were in good order and met your expectations. Your feedback means a lot to us, and we’re always here to help!
Satisfactory
After a poor start, the transaction was completed succesfully . The refurbished Airbus arrived safely and are exactly as advertused.
9 December 2024
Reply from Primephone4u
Thank you for your feedback! We’re glad to hear the transaction was completed successfully and that the refurbished Airbus met your expectations. We’ll strive to improve and ensure a smoother start next time. Your satisfaction is our priority!
BEWARE SLOW DELIVERY
BEWARE SLOW POSTAGE.
I ordered some Air Pods from Primephone4u
10 days ago and therefore missed my sons birthday. I’m still waiting for them.
I will not purchase from them again.
16 November 2024
Reply from Primephone4u
Dear Customer,
We sincerely apologize for the delay in delivering your order and for the inconvenience caused. We understand how disappointing it is, especially as it affected your son's birthday.
You selected our free delivery option, which relies on standard postal services and can sometimes experience delays. To make amends, we are offering free shipping on your next purchase. For faster delivery in the future, expedited shipping options are available at an additional cost
Thank you for your patience and understanding.
Kind regards,
Team
Reply from Primephone4u
Dear customer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were pleased with our customer service. Your satisfaction is incredibly important to us, and we're glad we could meet your expectations.
best regards,
Team
I had bought airpods which has great…
I had bought airpods which has great quality and working well. Definitely, i would like to recommend the products from this company.
5 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.