This company won’t respond to you - no response by email , MOBILE phone : note no office number listed , what looks like a home address as a business. I’ve had to put a claim into my bank as this... See more
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See what reviewers are saying
I ordered refurbished Apple Airpods Pro 2nd Gen for what I thought was a good price. Turns out, the Airpods were fake, so I would warn everyone that probably the majority of their items are fake. Dece... See more
Company replied
Ordered iPod pro 2nd generation which was delivered promptly ,well packaged in new condition and in good order.Any correspondence I had were dealt quickly by Jack. Totally delighted with product and... See more
Company replied
Whilst the product wasn’t quite the right one for us, we co tasted the company and returned registered post and got a full refund incl delivery. We paid for the registered post return costs but becau... See more
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Company details
Written by the company
Primephone4u - online is UK's leading electronic gadgets retailer. We provide mobile accessories, refurbished phones and household items.
Contact info
43 Cassiobury Avenue, TW14 9JE, London, United Kingdom
- 07533 046709
- info@primephone4u.co.uk
- primephone4u.co.uk
3.5
Average
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product will buy again
1 October 2024
Unprompted review
Very good price and quality.
1 October 2024
Arrived within a week and fully charged…
Arrived within a week and fully charged and in great condition!
1 October 2024
Excellent service and great product
Excellent service. Dispatched pretty quick. Good communication from provider.
21 September 2024
Highly Recomended
I visited this mobile shop 4 days ago and bought a USB drive at a great price. The customer service was excellent, and I highly recommend them!
21 August 2024
Unprompted review
I recently bought a lamp from this…
I recently bought a lamp from this store, and I’m really pleased with the purchase. Great service, friendly staff, and a good variety of products beyond just phones. Highly recommended!
7 August 2024
Unprompted review
Today received my order and very happy…
Today received my order and very happy with product Quality it's amazing really thanks alot 😊
23 August 2024
Unprompted review
Best seller
The seller shipped straight away and item arrived early than expected. I don’t usually leave reviews but this item was better than expected in cheaper price
3 May 2024
Unprompted review
DO NOT BUY! Very poor quality
These AirPods are poor. They constantly disconnect, the sound keeps going out in one ear and I am unable to call Siri with my AirPods in my air. Not to mention they hang up my phone calls with the slightest movement. I have requested a refund about 3 times.
I have sent emails, called and messages via the website contact page… no response. I thought buying a cheaper alternative would be better than purchasing Airpods from Apple, but not only do I think this is not refurbished, I believe these are fake.
I would rather spend the £200 on AirPods with longevity over £50 AirPods that has caused me issues from the moment I received them. Do yourself a favour and just buy the real ones. Don’t waste your money on this crap. The company doesn’t even respond to your issues. Worst customer service and product I’ve experienced yet.
13 April 2024
Unprompted review
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Great service
8 March 2024
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Counterfeit Products and Poor Customer Service
This site is selling fake Apple products disguised as 'refurbished' ones - AirPods for one, are a closed unit and cannot be refurbished at all, under any circumstances. Please do not buy from this site.
I have also tried to return the product, but the phone number on the website just rings out and no one answers. I have also tried to leave a message on the website and this was ignored also.
The website clearly states that they allow 30 days for refunds, but obviously this is not the truth.
28 February 2024
Unprompted review
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
the delivery was good and quick but…
the delivery was good and quick but they weren’t working properly. every time i played music, it kept stopping, with the sound dipping in and out, trying to fiddle with the settings i realised the airpods were also fake. not happy due to them being advertised as real :(
7 March 2024
Unprompted review
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Please do not buy these as they are fake and cheaper on EBay
Please do not buy these, they are fake and on sale on EBay for £22 (aspor) I unfortunately did not read the reviews, please do not make the same mistake I did. If it sounds too good to be true it often is I have contacted trading standards and they are looking into it.
26 February 2024
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Great service great product
26 February 2024
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Got the Apple air pods 3 was advertised…
Got the Apple air pods 3 was advertised as genuine Apple head phone but the case says aspor but they connect to my phone ok and sound ok but when you by something that says genuine Apple but comes as something else it’s a bit disappointing but I’m happy to use them
1 March 2024
Unprompted review
Fake do not purchase.
I generally thought I was buying AirPods.
It came and when I looked at the back I realised it said Designed by ASPOR in canton. Assembled in china. Typed it up and realised these are knock off versions. The quality is not as great. Please check reviews prior to buying things which I remember doing but guess I didn’t read far enough.
20 February 2024
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
I got AirPods and they were fake
19 February 2024
Reply from Primephone4u
Dear Customer
We apologize for the inconvenience but these are genuine airpods, these are seller upgraded,renew, and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
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