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Prime Time Boilers & Solar Reviews 

3,771
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, polite, and efficient during home installations. People also appreciate the smooth communication, thorough explanations, and tidy work left behind after the job is successfully completed. However, some customers also noted frustrating issues with customer service and communication after the installation was finished. Some people experienced difficulties reaching out for support or felt that third-party contractors lacked proper care when fitting equipment. A few reviewers expressed disappointment regarding delayed responses, unreturned calls, and unexpected problems with their heating setups.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely friendly,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff, efficient... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers report mixed satisfaction... See more

User experience

Users describe positive interactions with user experience, noting that the whole process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from initial contact by phone process of ordering new boiler was really easy and quick. Survey carried out remotely to discuss boiler and where it is to be fitted made process really easy. Boile... See more

Company replied

Rated 5 out of 5 stars

I had AC installed in my son’s bedroom and from start to finish the service was amazing. From my video call to the 2 lovely guys that came to do the installation the electrician man and the lovely... See more

Company replied

Rated 5 out of 5 stars

We had our boiler installed last year by Prime Time and Simon their Service Engineer came to perform the annual service. He contacted us 30 minutes before his arrival to let us know when he would arri... See more

Company replied

Rated 5 out of 5 stars

Great business, highly recommended, great experience from start to finish , stress- free!!!!At first we had a video call with the lovely Ralph who gave us a very competitive quote,we booked the ins... See more

Company replied


Company details

  1. Gas installation service
  2. also in
  3. Boiler supplier
  4. Gas engineer
  5. Gasfitter
  6. Heating service
  7. Solar Energy Contractor

Written by the company

Welcome to Prime Time Boilers & Solar, your go-to guys since 2010. We are a local independent boiler & solar business that puts the customer at the forefront of everything we do. Our Gas Safe approved boiler engineers have over 50+ years combined experience, and our MCS approved solar installers have over 35+ years combined experience. On top of this, we understand our customers needs, we offer flexible installation dates (for boilers this can be the next day), we have a huge range of finance options available (including £0 deposit and 0% APR options) and we offer generous warranties (up to 12 years for boilers, and up to 30 years for solar panels) for total peace of mind. Furthermore, We are currently offering an additional £200 off for every boiler or solar system fitted, and for a limited time only we are also offering a free Honeywell Home thermostat (for boilers) or PV monitoring device (for solar systems), which can help you turn your property into a learning, energy saving, family home. Now that's what we call Prime Time deals. Don't delay, give us a call or enquire online today and see how much you can save.

Your Go-To Guys Since 2010

Written by the company

Huge Range New Boiler Brands
We supply and install a range of leading brands, including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-Worm, Keston, and Vokera, with warranties of up to 12 years available on select models.
Huge Range Of New Solar Brands
Including SunPower, Enphase, Jinko, Trina, SolarEdge, and Canadian solar panels, with warranties of up to 30 years available on select models.
Same Day Survey Available
We offer flexible booking dates (same day if needs be) to suit your needs. Life is hectic enough, we like to make it completely hassle-free.
2 Years Workmanship Guarantee
We provide a 2-year workmanship guarantee on all installations, ensuring even greater peace of mind.
0% Flexible Finance Options
We offer a wide variety of finance options for all our products, including £0 deposit, interest-free plans, and the option to pay nothing for 12 months. Finance plans start at just £9.99 per month.
Get A Hassle-Free Online Quote
Complete our quick form to receive a quote and discover how much you could save today!
Over 100,000 Free Quotes Generated
No, there isn't a typo, we really have generated that many quotes since 2010. it only takes a minute to receive a stress-free estimate that goes straight into your inbox.
Where Our Specialists Are Based
Our MCS And Gas Safe Approved Specialists cover a wide range of areas including London, Essex, Cambridgeshire, Sussex, Northamptonshire, Hertfordshire, Bedfordshire, Norfolk, Suffolk, Oxfordshire, Berkshire, Buckinghamshire, Kent, Wiltshire and Hampshire.
Who We Work With
We have a huge range of partners, these partners include Google Nest, Hive, Tado and Honeywell, not forgetting partnerships that we have with all major boiler and PV brands.
Clean And Tidy Promise
With every installation, we ensure no mess is left behind. For all jobs, we use plastic protective sheets on the floors we work on and remove any parts (if applicable) and rubbish. This ensures your home looks just as it did before the installation.
Other Services We Offer
We don't just specialise in installing gas boilers, PV systems, oil boilers, and heat pumps; we also provide one-off servicing or monthly maintenance plans for any of these products.

2 Year Workmanship Guarantee

On All Products Installed

On All Products Installed
Whether you want to cut your energy costs with a new A-rated boiler or heat pump, or take charge by generating and storing your own energy with solar panels, we’ve got you covered. Every installation is backed by our reliable 2 year workmanship guarantee, no exceptions.

Contact info

Over 10,000+ Happy Customers

We are a leading installer of energy-saving products, save today!

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,771)

543 reviews in the last 12 months

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Rated 5 out of 5 stars

Had my annual boiler service today and…



Had my annual boiler service today and really impressed with the engineer. Mark was punctual, explained everything he was doing, and did a very thorough job — checked all the safety components and left the area spotless. I’ve used this company for a couple of years and this was definitely the most comprehensive service I’ve had. Really appreciate the attention to detail this time. Would happily request the same engineer again.
Thank you Mark.

4 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Nayna, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.

P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Mark was very polite

Mark was very polite, on time, answered all my questions and when finished left no mess at all

4 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Wow, thanks Jane for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.

In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Very professional and friendly

Mark was very professional and friendly. He answered all my questions and explained everything I needed to know about the gas and boiler clearly and in detail. I really appreciated his time and patience during the boiler check today.

3 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Well Mihaela, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.

Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.

Rated 5 out of 5 stars

Mark did a great job

Mark did a great job.
No mess, no fuss.
Good job done and full explanation

3 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Nigel, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.

Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.

Rated 5 out of 5 stars

Mark was so friendly and quick at his…

Mark was so friendly and quick at his job, another happy customer!

3 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Lina, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

Rated 5 out of 5 stars

Really nice bloke

Really nice bloke , fast and efficient.

3 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

That’s brilliant to hear Steven, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, with a very professional approach.

1 June 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Ian, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).

Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Fantastic service

We are really pleased with the service provided by Prime Time Boilers right from the initial survey call through to the final installation. Great value for money, job completed to a high standard, we are extremely happy. A special mention must go to Ian who installed the new boiler and radiators - a true professional. Highly recommended.

1 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Thank you Carl for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).

Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

A smooth purchase

The fitting of our new boiler went smoothly from start to finish. We are pleased to give Prime Time Boilers 5 stars,

31 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Susan, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.

In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊.

Rated 5 out of 5 stars

I was very happy with prime time

I was very happy with prime time, pricing was clear, I was offered different options. The task could be completed very quickly and I also used the interest free option which I wasn’t planning to do. Gregg the engineer was very polite and helpful. I would definitely recommend them.

31 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hello Michael, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.

Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Very happy with the service from…

Very happy with the service from starting to end. Thankyou for your job done in single day of replacing old boiler with combi boiler. Definitely going to recommend for others.

31 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Sushil, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.

P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.

Rated 5 out of 5 stars

From start to completion a truly…

From start to completion a truly stressless experience glad we chose prime time for our installation.

31 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Well William, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.

Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.

Rated 5 out of 5 stars

Started with a video call around my…

Started with a video call around my home to show what I wanted, all priced up on the call with all payment options. Within a couple of days everything was agreed and ready for installation. Date agreed, planned for 2 days but the guys managed it in 1 day. Very easy process from start to finish. Would recommend 100%.

11 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Dafydd, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.

Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.

Rated 5 out of 5 stars

I had my boiler serviced and was very…

I had my boiler serviced and was very pleased with the service and also answering my related questions.
Would recommend

28 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Alan, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

Rated 5 out of 5 stars

Great service

Friendly, fast, knowledgeable and efficient

29 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

That’s brilliant to hear Rick, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

He was very efficient with his work and…

He was very efficient with his work and took a short time whilst maintaining good work.

28 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Dolapo, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).

Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Very polite and professional thanks.

Very polite and professional thanks Mark.

27 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Thank you Terence for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).

Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

The installation started on time the…

The installation started on time the installers were very proactive keeping me in the loop making sure I was happy at each phase of the install, dust sheets and carpet covering laid where it was needed, tidy and efficient through out the work. I would certainly recommend them it was certainly good value for money

24 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Dave, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.

In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊.

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