I cannot rate something that has not arrived yet and dont know what has happened to the package. Last communication was, it will be delivered 1st July 26. Still waiting sadly. UPDATE: Monday 6th Ju... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
Company replied
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
Company replied
Company details
- #16 of 95 best companies in Tool shop
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service as promised, with excellent value
Ordered a set of Bahco Lawn Edging shears. Delivered 2 days after ordering. Price was the lowest I found on the internet and with free delivery they were excellent value.
The long handled shears appear top quality and should do my back a world of good.
4 June 2026
Reply from PrimeTools
Hi Euan,
Thank you very much for the 5 star review! We really appreciate your feedback and order of the Bahco Grass Edging Shears!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Easy ordering and timely delivery
Easy to place order. Delivery was timely with item arriving in time for my son’s birthday. Item arrived safely.
3 June 2026
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review! We really appreciate your order of the Sealey Rechargeable Pocket Magnetic Floodlight!
If you have any questions or need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Bahco and Milwaukee Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Great simple service.
4 June 2026
Reply from PrimeTools
Hi George,
Thank you very much for the 5 star review and order of the Stanley Window Scraper and Estwing Sure Split Wood Splitting Wedge!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Spear & Jackson Traditional Brass Backed Tenon Saw!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
The item was delayed shortly due to…
The item was delayed shortly due to being out of stock but was sent out immediately it came in.
Well packaged and a good price.
3 June 2026
Reply from PrimeTools
Hi Mark,
Thank you very much for the 5 star review and order of the Milwaukee Tools!
If you need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Great products and pricing
Found what i wanted at a great price. Delivered as promised will definitely use again. Thankyou
27 May 2026
Reply from PrimeTools
Hi Susan,
Thank you very much for the 5 star review! We really appreciate your feedback and order of the Spear & Jackson Gardening Tools!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Best price on the Internet
Best price on the Internet.
Fast delivery as well.
Will be using again.
3 June 2026
Reply from PrimeTools
Hi Jane,
Thank you very much for the 5 star review! We really appreciate your order of the Spear & Jackson Razorsharp Long Reach Multi Shears!
If you have any questions or need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Decent prices!🙂
3 June 2026
Reply from PrimeTools
Hi Lachie,
Thank you for the 5 star review and order of the Irwin Aluminium Circular Saw Blade!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
very good communication
very good communication
received partial delivery on time.
very happy so far.
3 June 2026
Reply from PrimeTools
Hi Martin,
Thank you for the 5 star review! We really appreciate your order of the Bahco ERGO™ Heavy Duty Professional Bow Saw & Blades!
If you need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Ian,
Thank you for your honest feedback! I am very sorry to hear that delivery of your order was delayed, unfortunately this was due to insufficient stock.
We really appreciate your order of the Milwaukee PACKOUT™ Tote Tray!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Daniel,
Thank you for the 5 star review and order of the Spear and Jackson Digging Spade and Fork!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Just as advertised thank you
3 June 2026
Reply from PrimeTools
Hello Jan,
Thank you for the 5 star review and order of the Bahco Combination Set Square!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi John,
Thank you for the 5 star review and order of the ToughBuilt GelFit™ Fanatic Thigh Support Stabilisation Knee Pads!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Mark,
Thank you for the 5 star review and order of the Knipex "We Forge Winners" Limited Edition Side Cutting Pliers!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Great service prompt delivery
Great service prompt delivery
Goods were well wrapped
Excellent condition
2 June 2026
Reply from PrimeTools
Hi John,
Thank you for the 5 star review and order of the Britool 12 point Bi-Hexagon Socket and the Britool 6 point Hexagon Socket!
If you have nay questions or need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hello Andrew!
Thank you for the 5 star review and order of the Knipex "We Forge Winners" Limited Edition Side Cutting Pliers!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review! We really appreciate your order of the Knipex Waterpump Pliers and Crimping Pliers!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hi Robert,
Thank you for the 5 star review and order of the Knipex Tension Spring Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hello Jeffrey!
Thank you for the 5 star review and order of the Spear & Jackson Razorsharp Telescopic Ratchet Anvil Lopper!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
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