I cannot rate something that has not arrived yet and dont know what has happened to the package. Last communication was, it will be delivered 1st July 26. Still waiting sadly. UPDATE: Monday 6th Ju... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
Company replied
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
Company replied
Company details
- #16 of 95 best companies in Tool shop
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and accurate delivery.
Prompt and accurate delivery.
Top quality tools at a very competitive price.
8 June 2026
Reply from PrimeTools
Hi Andy,
Thank you for the 5 star review and order of the PB Swiss Screwdriver Bits!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review! We really appreciate your order of the Knipex High Leverage Diagonal Side Cutter Pliers!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Very poor communication & carriage
Placed an order for nearly £1000 of toolbox modules.
Yet after three, nearly four working days and only after reaching out myself did I get an update.
A small number of items in my order are on backorder, which is understandable and cannot fault.
What I can fault however is the fact I had to reach out for an update, furthermore that despite my reaching out, stating the urgency (which they acknowledged) they proceed to despatch what they had only after a further two more emails. It was subsequently shipped with no notice of what carrier (rural address so likely have to chase carrier) but further, it was done so with second class (slow) carriage.
Would not recommend, the delivery and communication is appalling. Poorest service I've seen in a company in a long time
11 June 2026
Unprompted review
Reply from PrimeTools
Good morning Lewis,
Thank you for your review,
I am very sorry you were not contacted by our customer service team! We always try to contact customers within 48 hours, but I am sorry if this was not the case.
Unfortunately, I do not have all the information I need to be able to look into this, so I have requested this information.
Please respond to this, and I can look into your order and offer a resolution for you.
I am sorry again for any inconvenience caused.
Many thanks,
Brad
Reply from PrimeTools
Hi Daniel,
Thank you for the 5 star review and order of the Bahco and Vaunt Tools!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hello Geoffrey!
Thank you for the 5 star review and order of the Bahco 36 Compact Nail Puller!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
great service
great service, best price around and delivered quickly, would recommend this company
5 June 2026
Reply from PrimeTools
Hi Paul,
Thank you for the 5 star review! We really appreciate your order of the Stanley FATMAX® Professional Shallow Organiser!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review and order of the Sealey Premier WheelEazy™ Wheel Fitting & Alignment Tool!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Quality service
Easy to use, quick delivery. Will definitely buy from Prime Tools again. Thank you
3 June 2026
Reply from PrimeTools
Hi Mark!
Thank you for the 5 star review and order of the Knipex Cobra® Hightech Mini Water Pump Pliers!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Tom,
Thank you for the 5 star review and order of the Velocity Rogue Hose Storage Bag!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
I've used them twice now and impressed…
I've used them twice now and impressed with both transactions.
Very well packaged and excellent prices.
Definitely added to my search list.
2 June 2026
Reply from PrimeTools
Hi Alec,
Thank you for the 5 star review! We really appreciate your feedback and order of the Stanley FATMAX® Professional Shallow Organiser!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Easy to order.
Easy to order using website. Facom used to be quality tools so hoping this will last. Item was well packaged and delivered promptly.
5 June 2026
Reply from PrimeTools
Hi Mike,
Thank you for the 5 star review and order of the Facom Hand Held Rivet Gun!
If you need any support with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Wera laser tip screwdrivers different lengths
Trade quality wera laser tip pozidrive screwdrivers. #2 tip available in 4 lengths. 300mm length black phosphate tip not artificial diamond tip. Great delivery service.
5 June 2026
Reply from PrimeTools
Hello!
Thank you very much for the 5 str review! We really appreciate your feedback and order of the Wera Screwdrivers!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Daniel,
Thank you very much for the 5 star review! We really appreciate your order of the Veto Tool Bag, Milwaukee Foam Insert and Vaunt Carabiner Pot Magnet!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Easy to order
Easy to order, good prices, good quick service what else does one need. Thank you.
5 June 2026
Reply from PrimeTools
Hi Keith,
Thank you for the 5 star review! We really appreciate your order of the Facom, Knipex and Wera Tools!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Just discovered this company
Just discovered this company. Best price for the item I wanted and free fast delivery. Will definitely be my first choice for future purchases.
4 June 2026
Reply from PrimeTools
Hello Raymond,
Thank you very much for the 5 star review! We really appreciate your feedback and order of the IRWIN® Dovetail Pull Saw!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Everything satisfactory
28 May 2026
Reply from PrimeTools
Hi Derek!
Thank you for the 5 star review and order of the Eclipse Multi Position General Purpose Saw!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Todd,
Thank you for the 5 star review and order of the Bahco Tools!
If you have any questions or need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
They were very informative via email &…
They were very informative via email & quick delivery.
4 June 2026
Reply from PrimeTools
Hi Gavin,
Thank you for the 5 star review and order of the Stabila Telescopic Laser Support Stand!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello Mark,
Thank you very much for the 5 star review and order of the Expert by Facom and Bahco Tools!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Bahco Screwdriver, Adjustable Pipe Slice and Heavy Duty Cable Cutter!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
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