PrimeXBT Reviews 398

Reply from PrimeXBT

Jan 30, 2026

Hello, Jessie Mulowayi Lukengu

Thank you for your feedback and for highlighting the features you value!

At PrimeXBT, we strive to deliver a reliable trading experience, with efficient fund access and competitive pricing across our markets.
Our platform supports a wide range of payment methods. It aims to process most withdrawal requests quickly while maintaining strong security controls. Withdrawals are typically completed promptly, depending on the selected method, and processing times are clearly shown before you confirm the transaction.

We offer competitive spreads across forex, indices, and crypto during active market hours to keep your trading costs low and execution efficient.

We appreciate you taking the time to share your experience! Feedback like this helps us continue improving the platform. If you have any questions or need assistance with funding or trading conditions, our support team is here to help anytime.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 30, 2026

Hey, Kingrock

Thanks so much for your laconic but precise comment about PrimeXBT!

We are thrilled to hear that you’re enjoying your time on our platform and that your experience has been positive. At PrimeXBT, we strive to provide a reliable, secure, and efficient trading environment for all our clients, and feedback like yours truly motivates our team to continue improving every day.

Your mention of a “great experience” and confidence in the legitimacy of our platform means a lot to us. We work hard to support traders with intuitive tools, fast execution, responsive customer support, and transparent conditions so that you can focus on your trading goals with peace of mind.

Thank you for choosing PrimeXBT and for taking the time to leave this review! If you ever need support or have questions, our team is here for you 24/7.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 30, 2026

Dear Customer,

Thank you for taking the time to leave this honest feedback. We are truly sorry to hear about the extremely frustrating experience you've had with our platform recently.

Based on your recent communications with our support team, we can see the specific incidents that have led to this breaking point, and we deeply regret them:

1. We confirm there were significant delays with three separate deposits. We have identified that the issue originated with our third-party Payment Service Provider (PSP), where funds were debited from your account but experienced a critical delay in being credited to your PrimeXBT balance. We understand that waits of 1, 3, and especially 11 days are entirely unacceptable. Our finance team has resolved these specific transactions and is working directly with our PSP partner to prevent such failures in the future.

2. We sincerely regret the system outage that prevented you from managing your position. We are glad our support team was able to resolve this case with you directly, and we thank you for your cooperation.

3. While our standard policy is to process withdrawals within 24 hours, we understand that any delay can cause concern. We are continuously working to optimize this process for speed and reliability.

Your summary is correct: the combination of payment processor failures and a platform outage created a perfect storm of poor experience. We take full responsibility for these failures in our service ecosystem. Your trust is paramount. We want the opportunity to restore your confidence. Please get in touch with our support team, who will provide dedicated support to ensure all matters are resolved, and your future experience is seamless.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 4, 2026

Hello Artak Bosoyan,

We’re sorry to hear about the difficulty you experienced while trying to deposit funds. Your experience is important to us, and we strive to make our platform as smooth and user-friendly as possible.

To help resolve this, please reach out to our 24/7 support team via live chat or email at support@help.primexbt.com. We can guide you step by step to complete your deposit successfully.

Thank you for your feedback! We’ll continue improving the platform to ensure a better experience for all our users.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 27, 2026

Hello there Customer,

We truly appreciate you taking the time to share your positive feedback! Understanding the overall sentiment of our traders is crucial for us, as it helps us gauge whether we are heading in the right direction.

We are thrilled to hear that you are pleased with the quality of our services! Providing a seamless trading experience and dependable functionality is our daily focus, so it is wonderful to know our efforts are being recognized. Be sure to make the most of our trading services. We wish you all the best!

If you have any questions or concerns, please feel free to get in touch with us! Our customer service team is here for you 24/7 and will respond to your inquiries promptly.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hi Customer,

Thank you for sharing your feedback!

PrimeXBT does offer automated trading bots through the MT5 platform. In addition, we offer a Copy Trading feature that lets users automatically mirror the trades of experienced traders, enabling them to trade efficiently without constantly monitoring the markets.

We understand the value of automation and are continuously looking for ways to improve our platform. Your comment has been noted and will be taken into account as we continue to develop PrimeXBT to provide a smoother, more flexible trading experience for all users.

If you have other questions or suggestions, please reach out to us.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi Zarar,

Thank you for the 5⭐ review and for sharing your suggestion 🙏

Just to clarify - PXTrader is a fully customizable trading platform, and one-click buy/sell trading is already available, similar to what you see on MT5. This feature just needs to be enabled in the platform settings.

If you need any help activating one-click trading or customising the interface to your style, our support team will be happy to guide you step by step. We’re always here to help you trade more efficiently 💪

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hey Dwayne,

Thanks for sharing your experience 🙌

Fast withdrawals are something we put a lot of focus on, so it’s great to hear your funds reached your bank account in under 5 minutes. Smooth deposits and withdrawals are a big part of stress-free trading, and we’re happy everything worked exactly as expected.

If you ever need help or have questions about the platform, our support team is always just a message away!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi there,

Thank you for the love ❤️

We’re really happy to have you with us and to hear you’re enjoying PrimeXBT. Your support means a lot to the whole team. Wishing you smooth trades and continued success!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi there,

Thanks for the feedback!

We’re glad you find the platform simple to use. Keeping things clear and straightforward is one of our main goals. If there’s anything you think could be improved to make it a full 5-star experience, feel free to let us know. We’re always listening.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hello Khanyisani Ntuzela,

We're thrilled to hear that you're enjoying our deposit bonus program and that it's helping improve your trading margin. Providing competitive offers and powerful tools to enhance our clients' trading experience is a core part of our mission.

We are committed to offering a secure, feature-rich, and user-friendly platform for traders of all levels. It's feedback like yours that motivates us to continue innovating and delivering top-tier services.

We are grateful for your trust and for considering us the best. Our entire team is dedicated to supporting your trading journey.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi there, Maria

Thank you so much for taking the time to share your valuable feedback.

It’s great to know that you could enjoy our rewards system. We specifically create it as a motivation for our traders, where more progress as a trader means more monetary prizes. In total, it’s possible to earn up to $3,390 by simply completing trading tasks. We hope these rewards will help our traders to become real pros.

We wish you good luck in trading and continuous rewarding performance!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi Elena, thanks for your positive review!

We are delighted to hear that you have found our platform reliable and our services efficient. Providing fast and secure deposit and withdrawal processing is a key priority for us, and we're very pleased that this meets your expectations.

It's also great to know that our customer support team has provided you with helpful, efficient assistance whenever needed. Our support staff works hard to ensure all client inquiries are resolved promptly and professionally. We remain committed to delivering a superior trading experience and look forward to continuing to support your journey.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hello Concilia,

We are thrilled to hear that you find the PrimeXBT platform to be the most straightforward and rewarding. Our team works diligently to create an interface that is both powerful for advanced traders and intuitively clear for everyone, so your feedback is especially gratifying.

It's also wonderful to know that you are finding your experience rewarding. We aim to provide the tools, conditions, and opportunities that empower our clients to pursue their trading goals effectively.

If you have any questions or need assistance, do not hesitate to reach out to us.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Greetings, Mongezi Wondo

Thank you very much for leaving your valuable thoughts about PrimeXBT.

Indeed, we focus on what most traders value most. We especially recognize the importance of instant processes in trading experience. For this reason, we optimized the platform to ensure every process is executed promptly and without delays. This allows traders to focus on their trading, while we cover their backs on the technical end.

Thank you for your trust and recommendation. We welcome every trader to try our services on a demo account.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi dear customer,

We are truly delighted to hear that you consider PrimeXBT's service to be great. Providing exceptional, reliable service is at the core of everything we do, and it is gratifying to know that our efforts are resonating with you.

Your positive feedback motivates our entire team to continue upholding the highest standards. If you need any help, get in touch with us anytime!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hi there, dear customer.

We are thrilled to hear that you rate our service so highly and that our team's responsiveness meets your expectations. Providing timely and effective support is a fundamental commitment to our clients.

Your special mention regarding withdrawals means a lot to us. We strive to make all financial transactions, especially withdrawals, as fast, secure, and seamless as possible, so it's incredibly rewarding to be called the best in this regard.

We're here to continue delivering the top-tier service you deserve. If you need help with withdrawals, please get in touch with our support team!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hey there, Ryan

Thank you for sharing your thoughts.

We assume that you mentioned the experience with our customer support team. Given that support can sometimes be the only way to clarify trading conditions and resolve issues, we put additional effort into making it better. For example, we eliminated AI, making our support run by well-trained human agents who possess broader knowledge of trading and the platform. Furthermore, we ensure 24/7 support, available globally regardless of time zones.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 23, 2026

Hello customer,

We are very pleased to know that you are having a good trading experience with PrimeXBT. Our primary goal is to provide a stable, secure, and efficient platform that supports our clients' trading activities.

We appreciate you choosing to trade with us and for sharing your experience. We are committed to continuously improving our services to ensure your trading journey remains smooth and successful. If you need any help, contact us anytime!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 19, 2026

Hi there, Dan H

Thank you very much for your 5-star review.

It's an honour for us to be recognised as a top-tier platform. It's especially great to receive such high ratings from our traders. At PrimeXBT, our top priority is to deliver a better experience for every trader, regardless of what they trade or how they trade.

Again, we appreciate your feedback and wish you continued success in your trading!

Kind regards,
The PrimeXBT Team