Update on my issue with this scaming platform "I have taken legal action with the appropriate authorities including FSCA (Case Reference: 1-394284)" Any face the same issue can join me in my le... See more
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See what reviewers are saying
This is a very convenient crypto hub - you go if you need a crypto purchase, exchange, even trading. Some pairs represented on the account, like SHIB/USD - can never be found on other apps. That said... See more
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An outstanding platform, had never seen before in my 8 years experience of forex trading. So easy and simple, very friendly and yearly bonuses for future trading I lv that, actually primexbt made me t... See more
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in general, the platform is very good, especially the ease of registration, and the fact that it is possible to keep deposits in bitcoins and trade directly from a bitcoin account. this gives me th... See more
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Company details
About PrimeXBT
Written by the company
PrimeXBT offers the only all-in-one platform that allows clients to buy and sell Crypto, and use them to trade 100+ popular markets including Crypto Futures, and CFDs on Crypto, Forex, Indices, Copy Trading, and Commodities.
- In operation since 2018
- 1M traders globally
- 1bn daily trading volume
- Low fees from 0.01%
- 24/7 support
Contact info
Trust Company Complex, Ajeltake Road, Ajeltake Island Majuro, MH96960, Marshall Islands, MH96960, Majuro, Marshall Islands
- support@help.primexbt.com
- primexbt.com
You should know
3.4
Average
398 reviews
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This exchange is a scam
This exchange is a scam! This is a fake cross trading margin! The reality is this isolated margin! I learned the hard way! I am a full-time trader Using IC market and Bybit. I have plus 10 years of experience trading forex and crypto. I wanted to have a look at this exchange for the copy trading feature in the future but after trying this exchange. WOW What kind of sh!T this is? I put 100$ to try it out. Got liquidated one time thinking maybe I did something wrong. Then, with 62$ left from my previous liquidation (around0.007064 BTC) I put the same exact trades for BTC I got on Bybit and same exact trades I have on IC market using 0.01 lot. Not even 1 minute later, I got liquidated when the market didn't even move and my free margin is 98%? My trades in profit at the liquidation were with a total of 0.00034262 BTC (around 2.89$) in profit and my losses were a total of 0.00067501 BTC (around 5,71$) for a total of 0.000330541BTC (around 2,79$) and I got liquidated how? So, for a draw of 2.79$ from my total of 63$ of capital for trading, I got liquidated? Really? The hell is that? Huge scam stays away from this sh!t. I have the screenshots! No wonder why they don't have a KYC. Scam for beginners! Plus, the fees are a huge scam! 10 dollars fees for a few trades using 0.01 lot per trade? What a joke! I have been asking to speak to a manager many times. They just ignore my request! They blocked me from the chat. Customer agents in the live chat are useless. They block you when they can't answer some basic trading questions regarding the liquidation issues. They are scammers attracting dumbs investors and nothing else! Another exchange in the crypto community who should put down! This sh!t is not acceptable! Too many scams already in this space! Covesting should stay away from them for the partnership regarding the copy trading! I got screenshots to prove what I am saying, even if they reported me! They are lucky we can't put any screenshot in the trust pilot! Another exchange the SEC will shut down soon, even if they think they are safe in the Seychelles! Because they keep reporting my review, I will post on Forex Peace Army where they can’t!
17 January 2025
Unprompted review
Reply from PrimeXBT
Hello Craig,
Thank you very much for taking the time to share your experience with us.
We're truly sorry to hear that you face issues while trading on our platform. Indeed, it can be frustrating to encounter liquidation issues at any level.
We would really want to review your case in detail, especially your trading history. We've checked our records and can't find tickets; the last inquiries were dated 5 and 7 years ago, respectively. Thus, our team hasn't yet investigated your situation or helped you.
We encourage you to get in touch with our customer support as soon as possible so we can address all your questions regarding isolated and cross margins, order execution, and trading costs. You're welcome to contact us via live chat or email, and you may attach all necessary screenshots.
As a regulated broker and exchange, we take these matters seriously and look forward to assisting you with your situation. Safety and transparency are two of our top priorities.
Kind regards,
The PrimeXBT Team
Yesterday I deposited some funds and…
Yesterday I deposited some funds and it's still not credited I have given all the proof but still they told me to wait for 24 hrs...now I will change the rating if they do the right thing and submit my funds to my account without fraud....as this is one of the only ways to get justice
Update: I have received the deposit and the amir helped me well in getting the deposit ...will surely continue my journey here ....4 star for now and if those little bit slowness in execution will be gone...soon this 4 will also become 5 star
18 November 2025
Unprompted review
Reply from PrimeXBT
Hello Somesh Shekhar Naik,
Thank you for updating your review and for your patience. We sincerely apologize for the delay in processing your deposit.
We are very pleased to hear that our support team assisted you effectively and that the funds have now been successfully credited to your account. Providing a swift and reliable service is our top priority.
Your revised 4-star rating means a lot to us, and we are motivated to earn that 5th star by improving our execution speed. We look forward to serving you better and hope you have a successful trading journey with us.
Kind regards,
The PrimeXBT Team
Somehow got liquidated in profit, and they took the profit.
Two cross margin trades were vastly in profit, but somehow they automatically got liquidated by PrimeXBT. The combined profit after these trades were automatically closed was +0.06 BTC (about +$6500).
Yes you are reading it correctly: Liquidated, yet the PNL when 'liquidated' was +$6500.
However, that $6500 realized profit after these automatic sells was not credited to my account.
The support told me in a reply that the trades were correctly liquidated. The fact that the liquidation occured while the trades were in profit, with even a PNL of +0.06BTC (+$6500) realized profit after the positions were closed by them, was completely ignored by support. No word about where my money went.
The trades and these PNL numbers can be seen in my trade history.
It were two longs on XRPUSD and BTCUSD.
XRPUSD average long entry: $0.57
XRPUSD liquidated at: $2.38
BTCUSD average long entry: $72k
BTCUSD liquidated at: $106k
Yes, it doesn't add up. I never experienced this anywhere, even the shadier exchanges of the earlier days didnt dare to do this.
Avoid at all cost. I will update this when they actually look into this, so they too see it doesnt make any sense and give me my money back (the profit, and the amount I still had sitting in my account). IF they are honest that is.
3 November 2025
Unprompted review
Reply from PrimeXBT
Hello Wouter,
Thank you for taking the time to share these detailed concerns. We understand how serious and frustrating this experience feels, and we are sorry for the distress it has caused. Please be assured that we treat reports regarding liquidation mechanics and account balances with the highest priority.
To investigate this matter accurately, please provide your account ID and the relevant order numbers through our official support channel or via the ticket you have already opened. We cannot discuss account-specific information publicly, but we will provide a thorough, transparent explanation directly to you.
PrimeXBT follows predefined margin and liquidation rules for all clients without exception.
Thank you for your patience, and we remain committed to addressing this matter thoroughly and fairly.
Kind regards,
The PrimeXBT Team
It’s now become totally scam broker…
It’s now become totally scam broker please don’t work with prime xbt
5 November 2025
Unprompted review
Reply from PrimeXBT
Dear Shakir Solangi,
We are truly sorry to hear that you are expressing these significant concerns about our platform.
Regarding your specific case, our team conducted a thorough review of the incidents you reported. We identified a technical error that did indeed impact your trading activity. In line with our commitment to our clients, we have already processed and issued compensation to your account for this verified error, thereby resolving the matter.
We stand by the resolution that was provided for your particular situation. However, you are free to contact our support if you want your case to be re-examined.
Kind regards,
The PrimeXBT Team
Withdrawal takes several days
Withdrawal takes several days, Customer Service also can't give feedback on what happened except saying working on case. Had used this for the last 5 years, it just pity.
30 October 2025
Unprompted review
Reply from PrimeXBT
Hello Veaal Tanuwijaya,
Thank you for sharing your experience. We sincerely apologize for the inconvenience you experienced with the withdrawals. We totally understand how frustrating it might be to wait for your deserved profits, especially for a loyal user like you. Your trust means the world to us, and we never intend to overcomplicate the process; we prioritize prompt, safe transactions.
In certain cases, withdrawals might take longer than expected due to additional security measures and verification. Furthermore, some bank withdrawals, such as wire transfers and credit card transactions, are processed through multiple intermediaries, which can delay completion. However, we recognise the importance of appropriate communication and updates during this process.
Please contact us immediately via live chat so we can thoroughly investigate your case. Again, we’re truly sorry, as we value your long-term relationship with us.
Kind regards,
The PrimeXBT Team
I wrote a review last week but uptill…
I wrote a review last week but uptill now there is no response. I want to know if Prime XBT is operating in Qatar? Do you have this model on Telegram; the clients have to add items in the Cart from noon.com and the clients get commission just adding the items? Than they are asked to take part in speculation missions where they have to invest and get their commission and profit?
Kindly inform if they are representative of PrimeXBT?
9 October 2025
Unprompted review
Reply from PrimeXBT
Dear Abdul Basit Abbasi,
Thank you for your follow-up. We have already addressed your identical questions previously and clarified that you appear to have confused PrimeXBT with a separate, unrelated entity.
We must reiterate unequivocally: PrimeXBT has no relations to the business model, platforms (such as noon.com), or Telegram channels you have described. The activities involving adding items to a cart for commissions or participating in ""speculation missions"" are not, and have never been, part of our services.
To be clear: PrimeXBT is a regulated broker, and our services are accessible in Qatar, as they are in many countries worldwide. However, the services we offer are entirely different from the model you describe in your review.
For the avoidance of any further doubt, we encourage you to contact our official support team directly for verified information.
Kind regards,
The PrimeXBT Team
Zero service ,fruad, system is too old and slow
Very bad experience
5-6 times raised issues about my positions
Too much slippage Order on market price
When exit the positions takes 5 seconds to 15 seconds
Deposit funds in trading account 5/10 times stuck
And when you raise issue takes 15-20 days , sometimes you lost your money
2 October 2025
Unprompted review
Reply from PrimeXBT
Hello Navjot Saini,
We’re sorry to hear about your experience and appreciate you taking the time to share it. What you’ve described is not the standard we strive to maintain. Slippage and execution delays can occur under specific market conditions, especially during periods of high volatility, but our team always aims to minimize them.
Regarding deposit and support response times, please contact our support team via support@primexbt.com with your ticket details so we can investigate your case directly and resolve it as soon as possible.
Your feedback is valuable and helps us improve the reliability and responsiveness of our platform.
Kind regards,
The PrimeXBT team
Reply from PrimeXBT
Hello there Aqib Mughal,
Thank you for taking the time to share your feedback. We are sorry to see that your experience has not fully met your expectations.
At PrimeXBT, we value every trader’s input and would like to better understand what led to your rating so that we can address any concerns directly. Our support team is available 24/7 and would be happy to look into this further. Please do not hesitate to reach out via support@primexbt.com.
We appreciate your time and hope to have the opportunity to improve your experience moving forward.
Kind regards,
The PrimeXBT Team
Affiliate Agreement Terminated While USD 8,178 Remained Unpaid
I participated in the PrimeXBT affiliate program under Affiliate ID 1901 pursuant to their Affiliate Introducing Broker Agreement.
Prior to termination of the agreement, commissions totaling USD 8,178 had accrued based on referral activity reflected within the affiliate dashboard.
Payment was later declined based on what was described to me as a “21-day redeposit requirement.” However, after reviewing the Affiliate Agreement and Offer documentation provided at onboarding, this specific requirement does not appear in the published contractual terms.
A formal demand for payment was issued. Rather than resolving the outstanding balance, PrimeXBT terminated the affiliate agreement on 30 January 2026 without settling the accrued commissions.
Update (April 2026):
This issue remains unresolved. After submitting additional evidence, including proof of my affiliate agreement and termination, I issued a formal payment deadline. The deadline has now passed, and no payment or response has been received.
16 October 2025
Unprompted review
Reply from PrimeXBT
Dear Customer,
We are sorry to hear you are unhappy, and we would like to provide some clarity on this situation. The figure shown in your partner portal was a pending amount, not an approved or payable commission balance.
This matter has been explained directly to you on several occasions, with screenshots provided for clarity. The commissions were declined because the referred clients did not meet the specific conditions outlined in the Offer 21 program. This document clearly states the 21-day hold period after a first-time deposit and its associated requirements for a conversion to be considered valid.
We understand you disagree with this explanation, but the rules were communicated in the official program terms. We have consistently reiterated this point in our direct conversations with you.
We regret that you have felt it necessary to escalate this matter to external channels despite our direct communications.
Kind regards,
The PrimeXBT Team
I DO NOT TRUST PRIMEXBT ANYMORE
I am from Cape Town south africa. I am mot a new trader, I have about 7 years experience. I signed up with primexbt, verified my account immediately, deposited and began trading. Everything ran smoothly.
UNTIL.......when I wanted to withdraw MY MONEY, I WAS IMMEDIATELY MET WITH PROBLEMS!!!!!!!!!!!!!!BIG RED FLAG.
Multiple withdrawals failed one after the other, online support is HORRIFIC AND SLOW CHEAP AI chatbot, GENERIC RESPONSES. Only after this experience, did I research and found MANY bad reviews of poor support and WITHDRAWAL ISSUES AND DELAYES.
For that reason I will never trust primexbt and will spread my HORRIBLE EXPERIENCE
Primexbt is just another local SC*M broker
17 October 2025
Unprompted review
Reply from PrimeXBT
Hello Subodh, and thank you for sharing your feedback!
We’re sorry to hear about the frustration you experienced with your withdrawal. After reviewing your case, we can confirm that your funds were successfully withdrawn once the correct payment method was selected. The initial withdrawal attempts failed because the “bank card” option was chosen instead of the local South African bank transfer. This can occasionally happen depending on regional processing availability.
We’d like to emphasize that PrimeXBT processes both deposits and withdrawals promptly and securely once valid details are provided. Our support team is always ready to guide traders through the process, and while automated chat replies provide faster initial responses, every case is handled by a real agent as soon as possible.
We understand how delays can cause concern, but rest assured that your funds and data are safe with us, and your withdrawal has already been completed successfully.
Thank you for giving us the opportunity to clarify this situation!
Kind regards,
The PrimeXBT Team
As all can see that primexbt is fraud…
As all can see that primexbt is fraud has anyone seen 70 pips spread on major currency as you can see I have done short sell in this pair and market also moved in my favour
But because spread was so huge that my account was blown out
And it's not first time
As many remember there was big selling in crypto three days ago and I have short position on eth/usd at that time I was 50 dollars profit and I chose to take profit cancel order and order was cancelled but I only got 15 dollars profit and I asked them why they told me it was because market slippage and i took profit when market was stable but no they insist that it was because of slippage and that order entry was not been given or shown iny history section
And there are many more cases that have happened with my friend and I have all screenshot from their side and my side of primexbt fault
It always because of them we trader have to take loss even if we made right trade broker always earn
And they have also kick to me out of their telegram community because I ask them why is spread so large but they didn't answer it to me out of the telegram community and deleted my post
25 September 2025
Unprompted review
Reply from PrimeXBT
Thank you for your feedback, Param.
We take all client concerns seriously, but we’d like to clarify a few points for readers.
Spreads on crypto pairs can widen significantly during periods of high volatility or thin liquidity. This is not unique to PrimeXBT, but standard across leveraged trading platforms. Regarding your ETH/USD take-profit order, what you experienced was slippage – when an order is executed at the next best available price in a fast-moving market. This is a normal part of trading derivatives and not manipulation of your trade.
As for the Telegram group, moderation rules apply to keep discussions constructive. We never remove users for simply asking questions, but repetitive accusations without context are managed by the moderators.
PrimeXBT has been operating since 2018 and processes thousands of trades and withdrawals daily without issues. If you have screenshots or order details, please share them directly with our support team at support@help.primexbt.com so we can review thoroughly.
We remain committed to transparency and fair execution!
Kind regards,
The PrimeXBT Team
The worst trading app ever!
The worst trading app ever!! Too many bugs, system always lagging can’t close open trades Stop loss prices not working support agents useless/ unresponsive.
Stay away!
25 September 2025
Unprompted review
Reply from PrimeXBT
Hi Mike,
We’re sorry to hear such strong words, but we do want to clarify a few things for everyone reading.
PrimeXBT is built to handle high volumes of trades with stable execution, and bugs or lagging are not common issues reported by clients. From your review, it isn’t clear what specific trades or situations you faced, but issues like “unable to close trades” or “stop loss not working” are not something that happen under normal conditions on our platform. If there was a specific technical problem on your end, our support team would have been able to guide you through it.
We encourage you to provide details directly to support so the matter can be properly reviewed.
Kind regards,
The PrimeXBT Team
Best ever trading broker!
Best ever trading broker!
Very lenient liquidation policies, solid spreads/fees, and most importantly it's dependable. I can trust it's going to work and it's going to work well.
Used for a year now, no issues except for minor bugs with the app but that's about it.
19 September 2025
Unprompted review
Reply from PrimeXBT
Hello Mr. Chill,
It's wonderful to hear that our core pillars of dependability, competitive spreads, and trader-centric policies, like our lenient liquidation, have made such a positive impact on your experience. Building a platform you can trust is our top priority, and we are pleased that you consider us a reliable trading partner.
We sincerely appreciate you mentioning the minor app bugs, as this kind of detailed feedback is essential for our continuous improvement. Our development team is consistently working on updates to enhance stability and introduce new features, so please always feel free to reach out to our support team with any specific details.
Kind regards,
The PrimeXBT Team
Yusuf Ebrahim scammed us
The South African branch has scammers working for them . Yusuf Ebrahim is one of the biggest scams . He must remember ,my family and I still want our money . He better pay our money back .
1 July 2025
Unprompted review
Reply from PrimeXBT
Hello Renier,
We're sorry to hear about your experience.
We take such allegations seriously. Note that we are strictly under the FSCA regulations and never execute a trading process, such as payment through third-party individuals. All transactions can be made only in your personal area, while funds are securely kept in encrypted cold wallets. Please get in touch with our support team as soon as possible at support@help.primexbt.com with all necessary details, so we can investigate your case accordingly.
The trust of our traders is our top priority. In such situations, we do whatever it takes to understand and assist them.
Kind regards,
The PrimeXBT Team
BE AWARE OF RISKS
Despite multiple email exchanges with their support, PrimeXBT still hasn’t returned the funds from my closed account. Depositing money is easy, but withdrawing it seems extremely difficult – maybe even impossible. Very disappointing and concerning experience
29 August 2025
Unprompted review
Reply from PrimeXBT
Hi Dominique Lutz,
Thank you for sharing your concern.
For transparency, we'd like to clarify that this case has already been fully processed and the funds have been returned to the client. At PrimeXBT, deposits and withdrawals are handled smoothly every single day, and the vast majority of transactions are completed quickly without issues.
We take these matters seriously, which is why our support team worked directly on resolving them. Rest assured: withdrawals at PrimeXBT are processed reliably and securely, and client funds remain our top priority.
Kind regards,
The PrimeXBT Team
Worst customer service on earth
Worst customer service on earth. Literally took 30 days of them saying they working on it to get the money corrected then after waiting for 4 weeks they said the guy who was suppose to do it was on holiday for “30 days” (seems like quite a mega holiday) while the entire time they said they were working on it? Then suddenly his back from holiday and attending to the issue and then after all this this time and “working” on it they said sorry we can’t fix it “so what were they go fixing or amending for 4 weeks then?? Must be a criminal offense to tell the truth. Use with caution.
13 August 2025
Unprompted review
Reply from PrimeXBT
Thank you for your comment, Ryan!
While we respect every trader's opinion, we would like to clarify a few important points for the sake of transparency to other readers.
First, our support team is available 24/7, and cases are never left pending for weeks simply because one person is ""on holiday."" We have strict internal procedures in place to ensure continuity and the timely handling of all client requests. Suggesting that an entire issue was put on hold for 30 days due to one staff member being away does not reflect how our support structure actually works.
Second, from your review, it is not clear what the actual problem was, what kind of correction you requested, or what transaction you are referring to. Without such details, it is difficult for us, as well as for other readers, to understand the situation, and this raises questions about the accuracy of your claim.
Lastly, we want to emphasise that PrimeXBT processes all client funds, trades, and adjustments in accordance with transparent policies and procedures. If you have a specific unresolved matter, we encourage you to share the details with our support team directly so we can investigate and provide a proper resolution.
We value honest feedback, but we also owe it to our community of traders to provide clarity: unsupported accusations do not accurately reflect the service we provide to thousands of clients worldwide every day.
Kind regards,
The PrimeXBT Team
Reply from PrimeXBT
Hello Ken Par,
Your feedback is much appreciated.
We regret that your experience with our customer service did not meet your expectations.
At PrimeXBT, we understand the importance of maintaining consistent communication with our clients. We are committed to providing prompt and efficient support.
You can reach us via live chat or official email at any time. As financial markets operate around the clock, our support team is available 24/7.
Please contact us directly by email or live chat with details of your recent customer support experience. We will review your case and ensure your issue is resolved.
Kind regards,
The PrimeXBT Team
USDT to USD not possible in my "zone"
I couldnt figure out how to exchange USDT into USD so I contacted support. They were super fast to inform me that this exchange was not yet avaiable in my zone/area. And this is why I give 4 out of 5 stars. The withdraw process I had to do then was exchange USDT into Bitcoin then withdraw. Took less than 10 minutes before i had it in my Revolut wallet, did the exhange to desired currency and wired it to my local bank. I had the money on my Bank account the very same day.
13 August 2025
Unprompted review
Reply from PrimeXBT
Hi there, Espen Jacobsen
Thank you very much for sharing your experience with us.
It's great to receive feedback like yours, as it helps us identify areas for improvement to make the trading experience even better.
We continuously work on the improvement of trading services, adding more features and expanding our geographical presence. We apologize for any inconvenience you may experience when exchanging Bitcoin and withdrawing your funds. Apparently, we also work as a crypto futures and CFD broker, offering fiat currencies for deposits and withdrawals on equal terms with digital currencies. It's our top priority to provide fast and safe transactions, making every trader's payment experience less stressful.
Again, we highly appreciate your feedback. Please feel free to reach out if you have any questions or need assistance.
Kind regards,
The PrimeXBT Team
I am grateful and thankful to your…
I am grateful and thankful to your excellent broker. I have been trading for a long time, but unfortunately I have not yet achieved any results. But I am still learning and trading so that I can also succeed. But you really have a good site. You are a very good broker. I mean, you are great. I searched a lot on Coinmarketcap until I was able to find a great broker or trading platform that is both forex and crypto. Thank you. And your bonuses are also great.
9 August 2025
Unprompted review
Reply from PrimeXBT
Hello Ramtin,
Thanks for your detailed feedback. We are honored by your kind words.
We understand that the trading journey requires both persistence and patience, and we admire your dedication to continuous learning and growth. Success in trading is a marathon, not a sprint, and we’re here to support you every step of the way.
We’re also thrilled that you’ve found our platform to be a reliable and versatile solution for both forex and crypto trading. If there's anything we can do to enhance your experience, please don't hesitate to contact us. We're available 24/7.
Kind regards,
The PrimeXBT Team
Stop loss BUGS if they want it to
really lost a lot of money because of a systembug that made my stoploss not work. after i contacted the support for help they just said that i discovered a rare bug. they did not cover my losses. after a long conversation over weeks they decided to just give me bonus money that is useless. NOT recommendable plattform
28 July 2025
Unprompted review
Reply from PrimeXBT
Dear kay rit,
We're genuinely sorry for the frustration you've experienced.
While we can't reverse trades per our policies, we did want to offer something to help you move forward - that's why we provided the bonus credit. We understand it's not the same as covering your losses, but we hope it can at least give you a fresh start in the markets. Even though the bonus itself can't be withdrawn, you can still use it to trade.
Our team is here if you'd like to discuss this further or need any trading support.
Kind regards,
The PrimeXBT Team
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