While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've ordered several batches of business cards from Primoprint over the years, with fantastic results. Every person I've ever handed a card to is impressed and most have something nice to say about th... See more

Company replied

Rated 3 out of 5 stars

Switched over from VistaPrint recently as I was having ongoing quality issues with our business cards. We're ordering a couple thousands business cards per month. Pricing was competitive, they seeme... See more

Rated 5 out of 5 stars

The process of getting our trading cards done through you is an easy as well as enjoyable process. The site nav is accessible and not confusing. The process of uploading artwork and reviewing the artw... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the assistance I received from Matthew in making sure my trading cards turned out perfectly. He was incredibly patient, even when we exchanged multiple emails where he ha... See more

Company replied

Company details

  1. Prints and signs store
  2. Art supply shop
  3. Business-to-Business service
  4. Custom label printer
  5. Graphic designer

Written by the company

We specialize in print, design, technology, and outstanding US-based customer service. Primoprint was founded with one goal, to make the print-buying experience better. We strive to simplify the ordering process for our customers, improve the production workflow, and provide our team with the tools they need to ensure customer satisfaction.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and precise service

Great to quality! I was super satisfied with the whole process. Amazing quality and selection

12 April 2024
Primoprint logo

Reply from Primoprint

Thank you - We look forward to working with you again soon.

Rated 1 out of 5 stars

An honest professional review coming from a fellow printing business owner.

We have purchased business cards from Primoprint 4 times, the first 3 times the cards came out great, the 4th time they were very faded and had at least a 25% color decrease in comparison to the previous order, we provided photos of the difference between the two orders and stated that the black looked grey this time and asked for a reprint. We will ALWAYS reach out and give a business the opportunity to make it right.
We print for our business and understand a slight change in color is expected when printing CMYK, but when a client tells us the ink doesn't match their previous order we reprint no questions asked! Even as a family owned business this company does things a bit different.
We were told up to a 7% color change is expected and that they were within tolerance, even though its at least a 25% decrease. Then we were credited $130 on a $300 order, enough to purchase 100 business cards on our 1000 card order.

15 April 2024
Unprompted review
Primoprint logo

Reply from Primoprint

We understand your frustration with the recent order. We will review your feedback with our QA and Production teams.

Rated 5 out of 5 stars

I have always had a great experience

I have always had a great experience. The Customer Service Team is incredible.

20 March 2024
Primoprint logo

Reply from Primoprint

Thank you for choosing to work with Primoprint! We think our customer service team is incredible, too.

Rated 5 out of 5 stars

Super SUPER Pleased!

Great prices, super easy to use, and amazing quality!

15 March 2024
Primoprint logo

Reply from Primoprint

We appreciate your review. Thank you for choosing Primoprint for all your print needs.

Rated 5 out of 5 stars

Unbelievably impressed

Unbelievably impressed every step of the way. From sales to support to production and especially with the final product.

13 March 2024
Primoprint logo

Reply from Primoprint

Thank you for sharing your experience with us! We look forward to working with you again soon.

Rated 5 out of 5 stars

Love your online proofing system

Love your online proofing system, however it could use an update to be able to show converted envelopes.

12 March 2024
Primoprint logo

Reply from Primoprint

Thank you for your feedback! We agree that the proof viewer needs an update for envelopes. However, a real person is reviewing all files to ensure your print project is a success!

Rated 5 out of 5 stars

Such a wonderful company to work with!

Such a wonderful company to work with!
Work is always completed quickly, quality of the products we've ordered is always fantastic, their design team is skilled (and patient!). We've never had anything but pleasant and positive experiences with any of the staff. Highly recommend!

7 March 2024
Primoprint logo

Reply from Primoprint

Thank you for sharing your experiences working with our various teams. Our highly skilled staff pride themselves on providing an excellent experience from start to finish. We look forward to working with you again soon!

Rated 5 out of 5 stars

I am beyond pleased with the work…

I am beyond pleased with the work that PrimoPrint did. I had 31 different trading cards to make. I got an email from Julie saying there was a caution on my card (a border that might get chopped off or appear off center due to the natural variability of printing and cutting). After she gave me an understanding of the issue, I OK'ed the print because it wasnt going to get fixed (I was out of town but still had a deadline on these).

I can tell Julie put extra effort and care into how precisely these cards were aligned and printed. Despite MY design flaw she rocked it out and ensured I had a great product. 100% will be using them for these in the future.

Julie you rock!

7 March 2024
Primoprint logo

Reply from Primoprint

Julie does rock! She has been with Primo for 13 years; we are lucky to have her! Thank you for sharing your experience and for your kind words.

Rated 5 out of 5 stars

Always amazing printing and fast…

Always amazing printing and fast shipping. Primoprint is the only printer I will use for all my clients projects

2 March 2024
Primoprint logo

Reply from Primoprint

Thank you for trusting Primoprint as your go-to printer! We look forward to working with you for years to come.

Rated 5 out of 5 stars

Good support and good cards

The cards come out good, the process isn't too difficult and support is very helpful

29 February 2024
Primoprint logo

Reply from Primoprint

We are happy to hear about our positive experience working with us. Thank you for choosing Primoprint for all your print needs.

Rated 5 out of 5 stars

Primo Print always does a great job

Primo Print always does a great job. The only thing I would improve is to put the dimensions of the safety lines in the layout template.

I'd also like to see the notes for orders preserved on the order details page so I can go back and refer to what I replied at a later date.

They are responsive and fast. I've never had a poor experience with them.

17 February 2024
Primoprint logo

Reply from Primoprint

Thank you for your feedback! We look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and printing. Customer service alerted me of some potential problems with my colors and went the extra mile to make sure they looked great as CMYK.
The printing and card stock were both great. I’m happy with my order as a first time customer. I’ll be using them again in the future.

16 February 2024
Primoprint logo

Reply from Primoprint

Thank you for sharing your first experience with us! We look forward to printing with you in the future.

Rated 5 out of 5 stars

The team is so patient and helpful

The team is so patient and helpful. I love the way my cards came out. Thanks so much.

14 February 2024
Primoprint logo

Reply from Primoprint

Thank you for sharing your experience. Our team is dedicated to your print project's success; we are happy to hear their patience was appreciated.

Rated 5 out of 5 stars

Great communication and very helpful

Great communication about my order, and gave me tips to help make a better quality print. Print quality was great and cutting was perfect. Really happy with these business cards!

8 February 2024
Primoprint logo

Reply from Primoprint

Thank you for sharing your experience and choosing Primoprint as your go-to print provider.

Rated 5 out of 5 stars

Perfect Quality

The quality of the cards and the printing was perfect. The shipment came in ahead of schedule, which was great!

8 February 2024
Primoprint logo

Reply from Primoprint

We love to hear this! Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

I highly recommend Primo print

Primoprint embraces all the qualities expected from a professional printer company: accuracy, responsiveness, and quality of delivered product.

31 January 2024
Primoprint logo

Reply from Primoprint

Thank you for your review and your recommendation; we genuinely appreciate it.

Rated 5 out of 5 stars

Primoprint is my go-to for all of our…

Primoprint is my go-to for all of our company business cards. The quality is excellent and the turn around is quick which is always a plus. I have never had any issues with them.

29 January 2024
Primoprint logo

Reply from Primoprint

Thank you for continuing to choose Primoprint. We appreciate you and look forward to working on your next print project.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look