Primoprint Reviews 1,420

Staff were very helpful accommodating design and other needs. Final product turned out great. Would highly recommend.

We wanted to create trading cards for our son's first birthday and we started to stress out because we ended up doing everything last minute and were worried they would arrive too late. We live in California so we looked at several companies near us because we were accounting for the processing/shipping times.

After visiting several sites, we either 1) still weren't confident that the cards would arrive on time or 2) weren't happy with the options they offered.

After looking for other sites, I ended up PrimoPrint because of the nearly perfect customer reviews. The website was very easy to navigate and we were happy with all of the available options for the types of cards but again, we were worried because they were located on the East Coast so processing/shipping became an even bigger deal.

I ended up starting an online chat with customer service and they were AMAZING. I thought we were asking too many questions where the answer seemed obvious, but it was important that the cards came out perfectly. Their response was "the more questions the better!"

They went above and beyond to help us and the cards came in a day early AND THEY WERE BEYOND PERFECT!

We would recommend PrimoPrint to anyone!! If I could give more than 5 stars, I would!

I always use primo. Since my first business venture till now. Always high quality and fast shipping. Great company.

They look great and it was easy to submit a pdf of what I wanted plus someone checked my document before shipping.

It's easy to order on the website and help is always offered throughout the process. I recently had an issue with being double billed and it was taken care of quickly and efficiently.

I was given lots of guidance and assistance with my files in order to ensure they printed with the highest quality. The staff had great patience with me as I figured out how to accomplish what they recommended!

Made sure order was correct before printing. Bright and crisp colors and print

I needed some high-quality business cards in a hurry before an event. I had them in-hand in seven days and received many compliments on them. I have ordered promotional postcards multiple time from Primo in the past and the quality has been solid each time.

The cards came out really nice. The way I designed them was exactly what I received! I will be ordering again for my son's NCCA SR year!

Great customer service - from responsiveness and communication to support and review of print materials.

The whole process was great. Someone was always there to answer my call and answer my questions. The price of the cards is affordable. The quality of the cards are incredible. They came out absolutely amazing. I love the work Primoprint does.

I dealt with PrimoPrint few times and I had issues! One issue I ordered the cards and the fonts for cards were really small. I spoke to Jenny! I was upset and I paid for it and moved on. I called again to get other cards we chatted through text and then we had a conversation and said the priced doubled for the same amount but you have a credit will apply that, I said ok after she charged me she sent a text through conversation and said the team will charge $50 dollars for the art work. I was upset and called in to find out what is going on I said my I speak to a manager and she was the manager WOW. So of course mentioned nothing she can do! So I cancelled my order and this the last time I order from them
That is my experience with them I will give it 0 out of 10.
It took nearly a 4 days and three separate customer service inquiries to get an explanation from the company about what had happened after requesting speaking to the manager. Eventually I got short call from Jenny the manager and the agent who sold me the product stating she can't do anything about it.
The company should adjust their system to let people know what to charge from the initial contact and not create false expectations regarding pricing and agents who are manager.

This was my first time using Primoprint, and definitely not my last! I found them while trying to recover from a super-botched print job with a different online print company. The folks at Primoprint were SO responsive, so helpful, and even expedited the shipping for me (I think they took pity on me after seeing how bad the original print job was!). The postcard I got was EXACTLY the high quality and fun, subtle varnish I had hoped for and expected! The site interface was excellent and easy to use (I've been using online print providers since 2008, and this is a fantastic interface!). I'm looking forward to using these folks again!

It was wonderful that Primoprint was always checking to make sure I did things right (especially since I didn't do things right :-)

great price and print

My order was pending the correction for the design. I was being a bad procrastinator and did not work on it even though I already paid for it. Avery from Primoprint tried to reach out to me several times for 3 weeks reminding me to correct. I finally responded after being unable to fix the bleed on the design. They were so nice and helpful that they got Alexis from design team to fix it for me as a courtesy. Thank you so much Avery and Alexis! I greatly appreciate your service. I will be a returning customer soon!

No issues and quick turnaround.

Matthew made sure everything was correct with my spot gloss layer and walked me through how to get it right so my post cards came out perfect.

Julie is the best...

I've ordered several batches of business cards from Primoprint over the years, with fantastic results. Every person I've ever handed a card to is impressed and most have something nice to say about the texture and quality (19pt silk with raised spot UV). My most recent order had a minor production problem (cut size) and the order was quickly re-printed and shipped out with zero hassle aside from the need to reprint. Will definitely continue to print my most important stuff with Primoprint!