Primrose Garten Reviews 

I am begging you. PLEASE DO NOT USE THIS COMPANY. Absolutely useless. I bought a solar fountain in May. The pump stopped working in August. I sent several emails which were ignored. Eventually I received a reply. They informed me that the pump isn't working due to cloudy weather and to contact them in the spring if I still had a problem. The pump packed up in August on a hot sunny day. I tried an old pump from a 5 year old solar fountain which is identical to the new one and it worked perfectly. I am now going to send all emails to Trading Standards. I have given these Muppets every chance to make amends but am shocked at their lack of interest. They also informed me that they don't carry solar pumps until the spring. I checked their website and surprise, surprise they have a wide range of pumps for sale and in stock, delivery offered between 5 to 7 days. Only gave 1 star as you can't give less. I say again PLEASE DON'T USE THIS COMPANY.

Zero customer service

I bought a garden sail from this company. The postage was £7.99 and although I knew what I was paying, it's pretty steep for such a lightweight item.
On arrival it wasn't big enough so I raised a return on their website. No response. 2 weeks later, I raised it again and no response.
I then sent an email, response time over 1 week, all it said was 'whats wrong with it?' (I stated clearly in my email the issue).
Reply sent, no response.
Over a week later I've emailed again and got a generic reply on how to return, costs and policy is within 30 days of order! The amount they expect you to pay to return makes it not worth bothering.

Polite email back to say I've waited that long for a reply, it's nearer 45 days!!

Like others have said already, AVOID THIS COMPANY

Looking at your reviews now I wish I hadn’t ordered from you as I can see by your ratings your useless.

I placed an order for artificial trellising on the 15th of june delivery would be 5/7 working days i ordered 3 on the 24th of june 2 of my items turned up told the driver there should be 3 he said you would have to get in touch with the company that's when it all went down hill tried everything to get an answer to were my missing item was numerous emails just telling me that they were having problem's with orders this went to and fro for week's so I went onto face book and sent a message via messenger result a lovely lady called meredyth started to see the problem primrose said that all of my order had been delivered after a few messages meredyth understood the problem she created a new order but also informed me that this item was now out of stock would not be available till the end of July today meredyth got back in touch with me to tell me that the items would not be available till September she offered me a refund you may think that giving a company 5 star's is strange believe me I am not i will never use this company again but meredyth tried her best and I thank her for that so meredyth these 5 star's as promised are for you

A truly shocking experince...ordered an item 4 weeks later, just keep getting the same automated email " Your order is still waiting to be dispatched, we’re really sorry this is taking so long. You can see our delivery updates and information on how we are dispatching our orders on our website here." 5 weeks later, even after cancelling the order, still getting these emails !!! a shocking company... stay clear

I placed a scathing review in Early June, on a theme that is prevalent on this site. Order placed March,, no communication, despite 5 emails and letter to director.Dead plants arrived 2nd june haveing been in transit from 1st May. I am now posting to say that have been fully reimbursed. I hope Primrose have looked at their delivery partner and learnt to respond to customers as this will save many precious jobs.

Only selected one star because that is the lowest rating available!! Am totally disgusted by this company. I placed an order for 2 plants in April and Primrose immediately took payment from my bank. I have only received one plant and have since been attempting to chase the company for an update, but they do not provide any form of direct/relevant response. They have stopped taking telephone calls and have been issuing a "one size fits all" email response for weeks now. I have instructed them to cancel the remaining part of my order and issue a refund but they do not respond!! I believe that they are continuing to hold customers' money unnecessarily and that the company are most likely struggling to keep afloat. I sympathise with all companies that have been affected by COVID-19 BUT it is morally and fundamentally wrong to treat customers so badly! Even if they survive this, the future must look bleak for a company that has such little regard for its customers!!

Wish there was a zero star rating. I placed two orders at the beginning of April, one eventually arrived 2 months later but the other one I’m still waiting for. There is zero response to emails sad will now be going through my bank to get a refund for the other order. Other on line garden sites which I also ordered from have effectively delivered the goods despite the pandemic. Surely this is fraud to take money and then not send the goods out?

Ordered Sail and fixing kit on the 30th May 2020. Waited weeks but sail turned up minus part of the fixing kit. Several emails sent by me later, just get a generic response saying if there is still a problem type yes. Then receive the same email after typing yes the next day.
Sail is useless without the fixing kit.
Very disappointed with this company. If they are that busy they should stop taking orders and sort out the existing orders. DO NOT USE☹️☹️

Would give zero if I could - elderly mother ordered lounger 1/6/20 - with 3-5 day delivery - didn’t arrive, company didn’t answer calls, emails. Eventually got reply saying money would be refunded - money still not recredited - total con - DO NOT SHOP HERE

Primrose should not be trading. Absolutely disappointing, misleading and untrustworthy. Myself and two neighbours ordered £238 worth of plants on the 9th April and we're still outstanding 2 items totalling £40. Communication is non existent..phone calls don't even get answered, email after email are all ignored. So very annoying and a complete rip off.

I have ordered a patio heater as it said “in stock” and was meant to be delivered on the 15th June. All I received is the gas cylinder for it! Have emailed them and left messages on Facebook. If I had know, I would have not ordered from them. Awful customer service. You should have not taken my money if you didn’t have the goods!

So disappointed with this company. Ordered a companion seat on the 5th may with a 7 to 10 day lead time. Have emailed several times. Got one response to say sorry its Covid we are chasing our supplier that was weeks ago heard nothing since. Website now says not available until 5th July. Please do not buy anything from this company

Still waiting for the balance of an order bought and paid for on the 16th April . Tried to contact company to no avail .. very poor service

No stars but don’t seem able to do that.
I ordered And paid for vegetables on the 4th of April. Received one rather sad courgette plant. I’m still waiting for the rest. I have had no replies to numerous messages. Don’t add to your anxiety during these times by ordering from Primrose.

Terrible service . I ordered a Water feature which arrived with missing parts so can’t build it and no plug just wire . I also ordered an ornament that came 10% the size it was on the picture. They have completely not responded to my query about the ornament . They have simply ignored me . So misleading and I’m still waiting for the missing parts ( for the feature ) they said they was sending a new unit... I never for one moment thought I’d have to fit a mains plug to the feature. Would not trust this company or order from them ever again .

Ordered two benches on 2nd June from primrose.co.uk - the website showed that they were instock. Today 22nd June I receive an email stating benches not available. Unacceptable delay in advising me of this as I had already purchased a matching table from another supplier. Do not use this company!

On the 2nd May I ordered and paid £385 for 4 black rattan planters. 7-10 days delivery. I paid through Pay Pal. After 2 weeks I asked where the order was. I sent the same message 3 times subsequently. Primrose have closed their phone lines so only a recorded message. They acknowledged only one of my emails and the tracking system has no record of my order. Pay pal is now investigating but still no response from Primrose. It is a wholly unacceptable way to trade and I would not be surprised if they have ceased trading. Buyers Beware!

Just started putting greenhouse up which I brought from primrose garden supplies and every nut bolt and screw and some parts are missing so Can’t put together and can’t get hold of them no very impressed with this company

Today spoke to DX bristol who according to email from primrose said goods dispatched to dx 16th june sent me another email sates goods received bristol 17th DX site link sent by primrose goods not arrived 18th not arrived all i can say as this is in hands of legal and trading standards now is DON'T BUY its all LIES no emails no replies no contact phone number says it all